Hannah Dropbox Community Moderator

The app will keep getting automatically updated, but you can always keep an eye out on this page, with all the new releases!

Hey @"FS65", thanks for letting us know. You're referring to logging out and logging in to the Dropbox desktop app, correct? Once you log out, it should give you an option to login to any account you want. Can you send us a screenshot showing what you're seeing on your end instead, right after you log out? Just make sure…

No worries, Jan! If you can still login to your account, you might not be removed from the team at all, so do make sure to ask the admin to check that from the Members tab in their admin console. And make sure that they use the conversion steps, as we discussed, so you'll get back to your original individual account…

Hey again, Kai! The Dropbox folder was moved to the CloudStorage location initially, after the update to the Dropbox for macOS on File Provider. You can read more about this change here and here. Is the application now working okay otherwise?

Happy to try and help, if I can, Jan! Why do you think that your email and password is still connected to the Business account? Did you get an error when you tried to set up a new account?

I understand this can be confusing for sure, but we'll figure this out! Basically, what happened here is that you were updated to the new version of Dropbox for macOS on File Provider, which had moved your Dropbox folder to ~/Library/CloudStorage. Then, when you performed the advanced reinstall, you got removed from that…

Hey @"virajamipara", thanks for taking the time to post here. When it comes to individual accounts, only the account holder can access the space provided. If you were to share folders with your team and give them edit permissions, so they can add/edit/delete files, they'd need enough space to add the folders to their…

Hey @"JES4", sorry to hear about this. When you become a member of a Dropbox Business team and the team admin chooses to delete you from the team, your account is indeed deleted. What the admin needs to do now is restore your account (they have 7 days since the deletion) and then convert your account to an individual one.…

Hey @"nikkidolson", sorry to see you're having trouble. If you go to the page that Mark linked you, are you able to actually see the files? And if so, why are you not able to delete them?

Happy to see that you were eventually able to resolve this, @"skisnkeys"! As for your case, @"319heads", can you first let us know if you're using the new version of the Dropbox app for macOS (with the Dropbox folder located in ~/Library/CloudStorage/)?

Hey @"viperpenn", if I were you, I would choose an example file that this has happened to, and I would check the version history of that file. This will show you the name of the device the file was "added back" from. Is it the device you're using to edit the files?

Hey @"Rowancorner", sorry to hear about this. If you ever receive a Dropbox related email that is not coming from the official addresses here, you can always report it to us, by forwarding the email itself to abuse@dropbox.com. The team will know what to do about it, if it's fraudulent or a scam.

Hey @"dropturtle", which of the two Dropbox folders is the one that is actually syncing your files? If you add a test file to each of them, which one syncs the file to your Dropbox online?

Thanks for the screenshot, Denise. Could it be that this window has a filter that shows only specific file types? For example, only .jpg or only .png files? Can you click on the drop down arrow next to the "file name" box, to make sure that all files are shown?

Thanks for the screenshot, @"Lordarioch77". Can you check any other email addresses you might have, to see if someone invited you to this file or to a folder containing this file?

Hey @"John9459 ", so just to clarify, are you only getting this error on your phone, when opening the link through the browsers you mentioned? Have you tried accessing the link from a computer to check if it works? You mentioned you have Norton, so you might want to check its settings, to see if you can whitelist Dropbox.

Hey @"PJV2023", sorry to hear about this. Was the typo on the email made on the email name (before the @) or the domain (after the @)?

Thanks for letting us know, @"dimitrisramos". The example link you included in your post, worked for me (removed it to prevent unnecessary traffic in your account). How are your users accessing the links? Are you embedding them in a different website? Have you checked out this solution by Jason for more info?

Hey @"mitsukiyouko555", thanks for reaching out to us. Is it possible that you shared files with this person at some point and forgot? And does it help if you clear your manually added contacts from your Dropbox settings and also clear your browser's cache? Keep me posted.

Hey @"JerryL406", thanks for letting us know about this. If I understand correctly, you're not able to download a file to your computer that someone sent you through a Dropbox shared link, right? When clicking on the link, to open the page, there should be a "download" button at the top of the page, on the right. If you…

Sorry to see that you're having this issue, @"bgbogabi". Can you check Sam's solution on this thread, to see if the info there helps you?

Hey @"wtravlr1", thanks for reaching out to our Community. Can you please confirm that you're on the new Dropbox for macOS version of our app (with the Dropbox folder located in ~/Library/CloudStorage)? If that's the case, then this is the expected behavior, I'm afraid. I've moved your post to a relevant thread, so make…

Hey @"GarfField", thanks for reaching out to us. The 'read-only' property on a file that's saved to your computer, is not Dropbox related, it's a setting you can change through your computer's settings. Are you on a Windows or Mac computer? And can you also clarify what issue you have editing the file through our website?…

Hey @"tex_ka95", thanks for reaching out to us. Can we send you an email, so we can look into this internally?

Hey @"alebogado", sorry to hear about this. If you have the purchase receipt for your payment, can we send you an email, so we can look into this?

Hey @"GLDROP", thanks for bringing this to our attention. Since it's been a couple of days, can you let us know if you're still having this issue? If you do and since you mentioned that you have about 300K files in your Dropbox folder, can you use our selective sync feature, to remove some folders from your Dropbox folder…

Hey @"Fermier", you can find the sync tab, by going through the Dropbox preferences, which you can find by following the steps here: https://help.dropbox.com/account-settings/view-preferences 

Hey @"Izzan", sorry to see that you're having this issue. As well as checking out the article that Rich linked, I'd also suggest opening a private browsing/incognito window and going to this page, to submit a help request to our support team, so they can assist you further. When you get a ticket number, please send it…

No worries, @"Eleanoria", if you don't have any files or if you don't need the Dropbox account using your Gmail address, you can login to it and delete it, by following the steps here.

Hey @"ClayNewman", the plan page that Megan linked in her previous reply should show you exactly how much space your using out of your available space. If it shows that you're over the 2 GB that the free account offers, you'll need to delete more files. If you don't know which files are taking up your space, you can use…