Hannah Dropbox Community Moderator

Hey @"dessa2", can you check your shared link setting, by clicking the 'share' button on the file here? In the 'who can access' section, under 'link for viewing', is it set to 'anyone with the link'?

Thanks for the additional info here, @"frogtheme". The performance of the Dropbox desktop app can decline if you have more than 300K files synced to your computer. Can you try to remove some folders, using selective sync, to see if that helps?

Hey @"meatmeatmeat_1", sorry to jump in here! If the creator of the link is the admin of a Dropbox Business team, they'll be able to see that someone has accessed/opened the link and that they downloaded files from the link. They can also see the location this was done from, yes (country, city). You can read more about…

Hey @"markm4663", thanks for your reply here and sorry to see you're having this issue. I'm happy to see that your previous issue was resolved so quickly. Can you give us the ticket number for the current one, so we can investigate further?

Yes, @"Miatto", if the files are permanently deleted, they won't appear in the events page either. I hope this helps!

Hey @"reallyannoyed666", sorry to jump in here. Since your account is now downgraded, you won't be charged again. I'm with jay on what probably happened, but if you do wish to continue with a paid subscription, I would suggest upgrading directly through our website this time. That way you can keep track of your payments…

Hey @"anoliaeht", thanks for your post today! We really appreciate your feedback on our website. I'll make sure to pass your comments along to our team. If you need anything else, please let us know.

Hey @"Fullenlove", thanks for reaching out to our Community. Let's get right to it! Can you please take a look at your plan page and let me know how much space it says you're using? Is it possible that after you restored everything in your Mac, you chose to enable our backup feature on the Dropbox application?

Glad to help, @"darkpatterns", and glad to see you're enjoying our Community! I just sent you an email, so we'll continue there. Thanks!

Thanks for the update, Anoop! Do the files perhaps contain any of these characters in their names?

Thanks Chris, were you actually the person that created and password protected this file? The password could be anything, it doesn't have to be related to your Mac or your Dropbox. If someone else sent it to you, I would recommend reaching out to them.

Hey @"ewwwsmile", thanks for getting back to me. I'd suggest, if your photos are also currently saved to the Photos app on your phone, to use the camera uploads feature, which automatically backs up your photos to Dropbox. That wouldn't create any duplicate files and once the photos are uploaded to Dropbox, if you delete…

Hey @"1ncChief", is it possible to send us a couple of screenshots, showing how an example file appears on your home PC and how it appears on one of the other devices?

Hey @"helloyc", you can find the network settings in the application's preferences.

Buongiorno @"Boomerang" e grazie per avermi contattato. Puoi per favore chiarire dove stai riscontrando questo problema? Si trova sul sito web di Dropbox o sull'app desktop Dropbox? Se potessi inviarci uno screenshot dell'errore, anche questo sarebbe molto utile. Grazie in anticipo! -------- Good morning @"Boomerang", and…

Hey @"Melih", thanks for reaching out to us. If your account was deleted due to inactivity and then you also created a new account using that same email address, I'm afraid the original account cannot be recovered. Sorry I couldn't be of more help on this matter.

Hey @"yvancg", thanks for bringing this to our attention. Is it possible that Dropbox is no longer added to your Files app? Check out this article on how to add it and let me know if that helps. Cheers!

Hey @"Charlotte85", sorry to hear about this. Is there a way to reinstate or recreate that email address, maybe?

Hey @"Fionna", thanks for posting your question to the Dropbox Community! Did the recipients of the folder have the time to add the folder to their account? If not, they shouldn't see it; the weekly report is usually just for new files and edits, etc., so it wouldn't appear. I hope this helps, but if you have more…

Sorry, @"bs98909", you mentioned that the external drive you want to back up, has your Dropbox folder in it. Do you mean a copy of your Dropbox folder, or the actual syncing Dropbox folder?

Hey @"123Anoop123", sorry to hear about this. What's the sync status and version of the Dropbox application on your computer? You can hover over the Dropbox icon in your system tray for this info. Let me know and we'll go from there.

Hey @"darkpatterns", thanks for letting us know about this. Can we send you an email, so we can check this out internally?

Hey @"ChrisG777", thanks for joining our Community! If this is a file that is password protected through your computer's OS, a Dropbox password is definitely not what you need. If you close the Dropbox app, do you see the same behavior? Let me know what you find.

Hey @"John B" , sorry to jump in here. Walter linked the events page for you in his reply above, but here it is again: https://www.dropbox.com/events Accounts are closed after 12 months of inactivity, but if you can see old shared folders from years ago, then no such action was taken on your account. Do you remember any…

Hey @"ASJD298", thanks for posting your question to our Community. There are two ways to see when a deletion happened. You can either check your events page or the version history of the file. I hope this helps, but let me know if you have any more questions!

Hey @"Regc", sorry to see that you're having this issue. How large were the files you added to your Dropbox folder? If you hover over your Dropbox icon, what's the sync status and version of the app?

Hey @"nothing500", thanks for bringing this to our attention. Have you perhaps enabled hidden files on this particular computer? That would explain why you can see the .dropbox file. And can you please send us a screenshot of the error that you're seeing? Thanks in advance.

Hey @"FannyN", in that case, can we send you an email to the address associated with your Community profile here, to investigate further?

Thanks for that! Can you please give Dropbox full disk access, to see if that helps?

Thanks for the update, @"helloyc"! Can you check out this article with some troubleshooting steps, to see if there's something that helps?