Hannah Dropbox Community Moderator

Just so we can check this, @"Lordarioch77", can you send us a screenshot of what you see when you try to open it? You said that it says you need to request access to see it? And you never received any emails from anyone sharing this file with you?

Thanks for this info, @"ldorigo". Since a few hours have passed now, can you check if the sync status of the app is still the same? Or is it progressing?

Hey @"77002", thanks for joining our Community. What was the message that you got before this happened? Were you perhaps asked to update the application to the new Dropbox for macOS version?

Hey @"hilwood", thanks for reaching out to us today. This looks like Word is creating some temporary files in your Dropbox folder. This isn't specific to Dropbox, you can read more about it here. If you try Walter's workaround here, I believe you should be good to go.

Hey @"benm12345", thanks for reaching out to the Dropbox Community. Have you tried enabling 'early releases' in your account settings, to see if that helps? Keep me posted.

Hey @"Eleanoria", sorry to see that you're having this issue. Are you on a free Basic Dropbox account? If so, it might be possible that you've exceeded the 3 connected devices limit, if your phone still appears as a connected device from before the reset. If it appears on this page as a linked device, delete it and try to…

Hey @"me-123", thanks for reaching out to our Community. From what you described in your post, it would appear that you've most likely signed into a different or new Dropbox account, instead of your paid account. Can you check the email address of your paid account and compare it to the one you used to sign in now, to see…

Hey @"MotivatedMover", regarding what Jay asked you before about accessing the folder from the "Shared" tab in the account; this is a page that is available to all Dropbox accounts. So Jay was asking if the members of the folder can access the folder from that page. They can find it among the options on the left side of…

Hey @"Joetta Rodriguez", thanks for letting us know. Are the files in question saved to your Dropbox account, or did someone send them to you through a link? Have you tried using a different browser or a private browsing/incognito window, to see if that helps?

Thanks for keeping us updated on your case, @"Nandhini Ganesan ". I would suggest keeping an eye on this and since you're already in contact with our specialists, if you still have an issue after 3-5 days, reply back to that ticket, to let them know.

Sorry to hear about this, @"lukegajary". If you have less than 300K files in your Dropbox folder, would you mind restarting your computer, to see if that helps?

Thanks for bringing this to our attention, @"DGK". Indeed, recipients of file requests don't need to have a Dropbox account, to send you files. Can you please describe the steps you followed, to create the file request? And can you ask the recipients to check if there's a skip button on the prompt? Let me know and we'll go…

Hey @"lhkimmd", thanks for bringing this to our attention. Does downloading from a different browser or in smaller batches help?

Hey @"Pansy L.", thanks for the update here. Are the photos currently set to 'online-only'? If so, can you switch them to 'available offline' and then back to online-only, to see if that helps?

Hey @"Sitchko", thanks for bringing this to our attention. This appears to be a different error message, but let's see what we can find. Did the migration of the Dropbox folder complete successfully, before you started getting this error? Is the Dropbox folder currently in ~/Library/CloudStorage? If you hover your mouse…

Thanks for all this info, @"jordangamet", and sorry to see you're having this issue. I assume that closing and relaunching the Dropbox app doesn't help, right? Can you please confirm the location of the Dropbox folder on this particular computer? Is it ~/Library/CloudStorage?

What Rich suggested in this case, is right, @"peterhorgan", and thanks for reaching out! This is a pretty large folder, so you won't be able to download it through our website at once. You can either download the files in smaller batches, or sync the folder using the Dropbox application.

Thanks for the ticket number, @"JithinR", I passed your comments along there, so the agent assisting you, will reply back to you the soonest possible. About your question, the Paper docs that are deleted, will not get exported, but any active ones should.

Hey @"dlee10", sorry to see you're having this issue with the Dropbox desktop app. Can you please click on the blue hyperlink on the error and send us a copy or screenshot of the full error log?

Hey @"NMDenise", so if you login to Facebook through Edge or any other browser and follow the same process to attach your Camera Uploads photos to Marketplace, do they show up?

I understand your frustration, @"mmpUCG". As I mentioned, this is expected, so there's no setting that will allow you to change this. The sharing of the folder is basically the workaround, however, I will pass your comments to our team, so thanks for your feedback. If you need anything else, please let us know.

Hey @"Jessicalee11", I understand how you must be feeling, but we'll try our best to assist you. I just emailed you, so we'll continue there.

Thanks for bringing this to our attention, @"nwm". We haven't seen something similar to this, if I'm honest. Did these moves show up in your events page?

Thanks for the update, @"jwilk17". Does the video play fine when previewed on our website?

Sorry to jump in here, @"Lordarioch77". Do you see this file, if you navigate to your files in the "all files" page? If not, could it be a file that you opened from a link that someone might have sent you?

Hey @"dkassandra69", sorry to see that you're having this issue. Do you perhaps have any devices linked to that account? Because the one-time code will show up as a notification on those too.

Hey @"JithinR", thanks for taking the time to post to the Dropbox Community. I'm afraid that apart from the steps in the help center articles you linked in your post, there are no other Dropbox ways to export your Paper docs. You mentioned our support team, though, would you mind sending us the ticket number for your…

Hey @"Piano_Piano", thanks for taking the time to post your experience and what worked for you. If you want to upload the screenshots too, you should be able to see a little camera icon right above the reply box, after you click "reply" under my message.

Hey @"osiabanis", thanks for taking the time to post here. Dropbox is NIST 800-171 compliant, which means it should cover (or even exceed) the practical requirements customers have. The NIST SP 800-171 R2 report for Dropbox Standard, Advanced, Enterprise and Education is integrated into the SOC 2 report, which is available…

Hey @"Jessicalee11", thanks for reaching out to the Dropbox Community. I'm really sorry to see that you're having this issue. Can we send you an email to the address associated with your Community profile here, so we can investigate this further?