Hannah Dropbox Community Moderator

Hey @"skepticalthinker", sorry to jump in here, but did you initially create the link through our website or through your local Dropbox folder?

Hey @"nyanta", thanks for the additional info. Since there's a new version of the app out, can you please update it, to see if it helps?

And just to confirm, if you then log in to the preferred account online, do you get the exact same behavior? Is it logging you in to the account you don't want on the desktop app?

Hey @"dflow", thanks for posting your query about this. Indeed, the migration of your team from the team folders "format" to the team spaces one, will happen eventually. This update will simplify how your company’s folders and files are organized, so everyone can find the right files and collaborate faster. You can learn…

Thanks for checking that, Ivan. Dropbox wouldn't cause a file to just vanish, but if it's ever been synced to your account, can I send you an email, so we can take a look at what might have happened?

Hey @"MitjaBosnic", sorry to see you're having this issue. Can you please check the 'sync' tab in your Dropbox preferences and let us know what the location of your Dropbox folder is?

Thanks for the update, @"Sitchko". Can you try a more advanced reinstall of the Dropbox app, to see if that helps?

Thanks, @"PopM", I just reached out to you, so I'll see you there!

Hey @"eastendanto", thanks for joining our Community. There's not really a direct way to move your Dropbox files to OneDrive, but you can download them from Dropbox to your computer and then add them to OneDrive. I hope this helps.

Hey guys, if you're still having this issue, can you please clear the cache of the browser that's opening when you're prompted to sign in and then try to sign in again. Also, if you have any browser extensions from another tab/window, please temporarily disable those too. Disabling any proxies, antivirus, firewalls, VPN,…

Hey @"stebai", thanks for your post. I've moved your post to a thread relevant to the change in the shared links, so I'd suggest taking a look at the info here as well. As for the links, they're definitely not for only one use; can you let us know more about why they're not working? What do you see on your end?

Hey @"Susq", thanks for taking the time to post here today. I'm afraid that if your account was closed due to inactivity, it's not possible to get it restored. I'm sorry that I can't help you more with this, but if you have any more questions, let me know.

Hey @"Michael M.66", thanks for posting to the Dropbox Community. You mentioned that your files are still available on the cloud, so you didn't really close the account, right? Just downgraded, if I understand correctly. So, if you're downgraded and syncing has stopped, you won't be able to sync the files through the app.…

Hey @"Banjist", thanks for reaching out to us. Is it possible that you're a member of any shared folders that might be taking up your space? Or perhaps you've enabled the backup feature? Check your backups page for any files as well.

What is the behavior you've been seeing so far regarding this, Kai? Have you been getting notifications on what's changing on the app each time it updates?

Thanks for the update, @"PopM". Can we send you an email, so we can look into this internally as well?

If you first log out of Dropbox on the website, do you get the same behavior when you try to sign in on the app?

Thanks for the update, @"ivan10grazie". This particular file that is missing, have you ever seen it in your account online? If you could previously access it online, but cannot find it now, we can send you an email, to investigate further and see what might have happened to it.

Hey @"ivan10grazie", so sorry to hear that you've lost your file. Have you checked your account online, to see if you can locate it in your files? If it's not there, it's possible that it never actually synced to your account. If it never synced, then it's not possible to recover it through Dropbox. Make sure to check,…

Hey @"langzi", sorry to hear about that. I remember you were in contact with our support team about this; did you follow all their suggestions? I see your ticket was closed, but you never replied to the agent with your results.

Sorry to hear about this, @"PopM". Can you let us know which version of the Dropbox app you're using and what the sync status is? You can see this info, when hovering over your Dropbox icon.

Thanks for the screenshots, @"FS65"! Since you're using the browser to sign in to the desktop app as well, is it possible that on the browser you're logged in to the account you don't want? Can you try logging in without the browser?

Hey @"CHRISTIAN ARCOS", we totally understand your frustration and we can see you're already in contact with our support team about this. As Sam's post mentioned, our team is aware of these reports, and unfortunately, this isn't something within Dropbox's control to fix, but we'll update you once we have news. If you…

Hey @"igaming", I'd like you to send us a screenshot of any error messages you might be getting. You should be able to see a small camera icon, right above the reply box, after you click on "reply" under my message.

Sorry to hear about this, @"Hagay1206". Can you follow these steps, to check the status of the referral?

Hey @"Laurence S.4", thanks for reaching out to us. The local version of your Dropbox files are stored in the location that your Dropbox folder is in. Also, there's the Dropbox cache folder, which would be in the same location, as Dropbox keeps a cache of files for efficiency and emergency purposes. You can read more about…

Hey @"LindaArc", thanks for posting to the Dropbox Community. You can embed your images using Dropbox links on other websites, for sure. See more info on how to do this here. Let me know if you have any questions!

Hey @"pennapp", thanks for bringing this to our attention. Did you perhaps enable our backup feature at some point? If so, backup files might be taking up your space. Try this solution here by Emmet and let me know what you find.

Hey @"_marina", sorry to see that, can we email you, to see what we can do?

Sorry to hear about this, @"makemake". Can we send you an email, so we can look further into this?