Hannah Dropbox Community Moderator

I appreciate it, @"fmerchat", and I'm glad to see all is well! If you need anything else, please let us know. Have a great day!

Hey @"jerry1995", thanks for reaching out to the Dropbox Community. Dropbox doesn't really have the ability to create files in other locations of your computer. If you close the Dropbox app completely, does the issue persist? Keep me posted!

We understand your concern, @"gpete1977", so I'll make sure to pass your feedback along to our team. If you have any other questions, please let us know. Have a great day!

Sorry to jump in, @"tyeik", but the error you mentioned, does it refer to a file request?

Hey Scott! Thanks for the update and I'm glad to see that you were able to figure this out. Just to clarify, though, do you mean that when some of the files were online-only, they couldn't be moved and once you made them available offline, you could move them?

Okay, @"sunnyk1", I'm happy to hear that another member of our team is already trying to assist you. If you need anything else, let us know!

Thanks for clarifying, @"Brick L.". Can you please try reinstalling the Dropbox app, to see if that helps?

Thanks for getting back to me, @"fmerchat" and I'm glad the chat feature worked for you. As for your query, if you want your Dropbox files to appear on your laptop's file explorer, all you have to do is install the Dropbox application on your laptop. Once you sign in, Dropbox will create a Dropbox folder and will sync all…

Sorry to hear you're having this issue, @"mtritter". On the machine that has this issue, can you check the sync status and version of the Dropbox app, as shown when you hover over your Dropbox icon? Also, if you go to the 'sync' tab in the Dropbox preferences, what is the location of the Dropbox folder?

Hey @"morashmedia", sorry to jump in here. Would you mind sending us a screenshot of what you see when you uncheck a folder in the selective sync settings?

Hey @"Octothorpe", thanks for bringing this to our attention. Can you share with us the exact sync status and version of the Dropbox app, as shown when you hover over the Dropbox icon in your menu bar?

Hey @"sunnyk1", sorry to hear about that. Have you tried using our payment lookup tool, to see which account the charge belongs to?

Thanks for the ticket number, @"Yevhen6581". I've passed this along and a member or our support team will be contacting you the soonest possible!

Here's a user guide for the Dropbox for Salesforce integration, @"mmpUCG"! If you do have other questions, though, please let us know.

Thanks for your screenshots, @"graepers"! It looks like the Dropbox folder in the first screenshot is your actual Dropbox folder; it has the Dropbox icon and all the files in the folder has sync icons on them. The folder in the second screenshot that has the date in the name as well, looks like some sort of backup or copy;…

Thanks for bringing this to our attention, @"Kheldian". Is it possible to check the current sync status and version of the Dropbox app on those computers? To check this info, hover over the Dropbox icon in the system tray. Does the sync status appear as stuck or is it moving very slowly? Let me know and we'll go from there.

Hey @"LaurenB120", thanks for taking the time to post to the Dropbox Community. If I understand correctly, you hadn't accessed your Dropbox account since 2019, is that right? After 12 months of inactivity, your account probably got disabled, which is something you would have received an email about, prior to the deletion.…

Sorry to hear about this, @"_Urbanik_". You're uploading your files, using the desktop app, right? Have you checked to see whether the bandwidth used by the Dropbox app is limited?

Hey @"PruePlace", sorry to see you're having this issue. Would it be possible to reinstate or recreate the email address, so that you can try and login?

Sorry to see that, @"fmerchat". Have you tried other browsers or an incognito window maybe?

And they're not in your deleted files page either?

Thanks for the update, @"gpete1977". Did you, at any point, send these people documents to sign, maybe?

Hey @"Eumelchen98 ", thanks for letting us know about this. Can you clear the cache of both the Dropbox app and the Word app on your phone, to see if that helps? If not, try uninstalling and reinstalling them as well. Just make sure you don't have more than 3 connected devices, before you uninstall, because with a Basic…

No worries, Karen! Let us know, when you can. 🙂

Thanks for sharing your process, @"luizfernandomiller". If you switch the files from online-only to available offline and then back to online-only, what do you see?

Thanks for checking, @"jckm2000". Do you perhaps have any security programs, like an antivirus, VPN, firewall etc. that could be affecting Dropbox? If so, try temporarily disabling them, to see if that helps.

Hey @"lenpal", would you mind showing us how a hypothetical link shows up and how it shows up after you change it, like you mentioned?

Sorry to see that you're having trouble, @"graepers". Do you mean that you're seeing two different applications or perhaps two different Dropbox folders? Can you perhaps send us a couple of screenshots showing the behavior you mentioned? Thanks in advance!

Hey @"tomasewski", have you tried using the search bar at the top of your 'all files' page, to see if you can locate any of these files?

Hey @"Wan34", the sync status and version of the app will appear if you hover your mouse over the Dropbox icon.