Hannah Dropbox Community Moderator

If you're already on a paid Plus subscription, you don't need to upgrade your account. But if you used to have a Business trial, which expired, you are probably in locked state, so now, to get back to your Plus subscription, you'll need to "disband your team". Disbanding your team will get you back to your Plus…

Thanks for the update, @"BG2017". If you preview the video on dropbox.com, what do you see there?

Hey @"JA35", are you on a Dropbox Basic free account? If you go to your account settings here, do you see the laptop as one of your connected devices?

Hey @"Jamie E.4", I've removed your links to avoid unnecessary traffic in your account, from people clicking on them. We can't really open your links, to be honest, so would it be possible to just right click on a file and send us a screenshot of the options? And can you also elaborate on the pop up screens you mentioned?

Thanks @"JonB86" for sharing your experience! I'm glad to see that things are back to normal for you. How about you, @"abelke" and @"rodneyseverson"? Does the issue persist? If you can also give us your ticket number here, @"rodneyseverson" that would be really helpful.

Hey @"misstheo1", if you're using 194,6 GB out of 0 MB, it means you're out of space and over your quota. It's apparent in your screenshot as well. If your Business trial ended, your account could be in locked state, so that's why the Dropbox app is not syncing. Did you have another subscription before you did the Business…

Hey @"yoon jun", are you having trouble submitting a help request to our support team? What you need to do is open a browser that is not logged in to any Dropbox account or even better, use an incognito/private browsing window. Then, go to this page and in the "I want to look up information related to" section, choose…

Hey @"seekinganswer", can you please send us your ticket number?

Hey @"Mcbee", I just sent you an email, so we'll continue working on this there.

Thanks for the additional info, Keith. Would you mind restarting your computer, to see if that helps?

Thanks, @"AJskah01", can we send you an email, so we can look further into this?

Hey @"dronecrasher", thanks for the update. Can you please send us a screenshot of the prompt you're getting to create a new account? Also, how did you request to reset your password? Did you do it via the https://www.dropbox.com/forgot page or via the sign-in page? Can you try from https://www.dropbox.com/forgot to see if…

Hey @"Rytis", I just messaged you, so we'll continue there!

Hey @"leeharris", sorry to see that you're having this issue. Since you posted on a thread that was about a different issue, I moved your post to a more relevant thread. Can you give us some more info about when this issue started happening? Was it after you updated your computer to Sonoma? Also, did you update your…

Hey @"Stuart M.12", thanks for taking the time to post your feedback about this. I will make sure your comments are passed along to our team and if you need anything else, please let us know.

Hey @"madsvl", thanks for reaching out to us. It might be possible that the owner of the file has created a 'can edit' link, instead of a 'can view' one; can you check with them, to see if that's the issue?

Happy to help, @"Cinosa"! If you were to do this from a Windows computer, it would be easier, as it is an option. However, it's still not recommended as it can lead to file loss. You can read more about the process here.

Hey @"NOman334", sorry to hear about this. In Dropbox terms, the owner of the folder is the person who created the folder or someone that the original owner has appointed as an owner. Is it possible that someone else created it and then removed you from it? If you search for example files through the search bar in your…

Hey @"kristofmulier", thanks for your reply here! While there are no plans for the storage of the Family plan to change/increase in the near future, if such a change does happen, it will be announced so that all of our users will know. Thanks for your preference, though, we really appreciate it! 🙂

Sorry, @"AJskah01", just to confirm, was the payment made through iTunes or PayPal? If it was through iTunes, do you have your purchase receipt?

Hey @"Syed Rafay", sorry to hear about this. From what I can see from your ticket, the agent working on your case is waiting for your response. Please make sure to check the email chain and get back to the agent, so they can assist you further. Have a great day!

Thanks, @"Lordarioch77", I just emailed you, so I'll see you there!

Hey Liz, happy Monday! If the family manager has invited you to the Family plan, using a specific email address, you'll need to either create a Dropbox account under that address, if it doesn't already exist, or make sure you're signing in to the correct account, that's using that address. If you're currently signed in to…

Thanks for the ticket number, @"igaming". I went ahead and passed your comments along to the agent working on your case and raised the priority of the ticket, so they'll get back to you the soonest possible. Have a great week!

Thanks for reaching out to us, @"JJM4". I can see in your ticket that the issue has now been resolved. If you need anything else, please let us know. Have a great week ahead!

Hey @"yoon jun", thanks for reaching out to us. The support options you have available, depend on the type of plan you're on and you can find them through this page. If you're on a free Basic account, email support is not available, but if you want, you can let us know what kind of issue you're having, so we can try to…

Hey @"Eldertree", thanks for letting us know about this. Do you perhaps have any third party backup services, any antivirus programs, recently used file lists, or third party applications that monitor files in general that could be looking at and downloading these files? If so, I'd suggest you test this out by temporarily…

Hey @"dronecrasher", thanks for reaching out to us. If you're getting an error that the email you're trying to use is already taken, then it definitely means that there's a Dropbox account under that address. Have you tried logging in using that email address? You can try to reset your password, to gain access and see what…

Hey @"Hollywood78", thanks for reaching out to our Community. When was your last renewal? Are you still on an active Google Play subscription? If so, you'll actually need to cancel that one, wait until your account is downgraded (temporarily) and then re-upgrade directly through Dropbox. No files will be lost during this…

Hey @"RTB Visuals", thanks for bringing this to our attention. Firstly, can you please make sure that you're on the most recent version of both the Dropbox app and iOS? Also, do you have this issue with other types of files or just these ones?