Hannah Dropbox Community Moderator

Hey @"Keith64", thanks for bringing this to our attention. You mentioned that you saw a "PC paused" message; is it possible that syncing is paused on the Dropbox app? If so, make sure to resume it and try again.

Hey @"katie_p", sorry to see that you're having this issue. Can you please send us a screenshot showing this behavior? Do you still have those photos saved to your device? If you do, can you try to manually upload them, to see if that changes anything?

Hey @"ljrkrispes", thanks for reaching out to our Community and happy Monday! Are you sure that you created a new account and didn't just sign in to an already existing one? The name that appears on the email that you received, should be the name that was assigned to the account. Can you send us a screenshot of what the…

This change will slowly be rolled out to all teams, however the timeline is not specific for every single team. The team admin of each team will receive an email about the migration prior to it, so they'll know when it's going to happen for them. So, it's more up to you, basically.

Do you have access to the email address? If you do, you can always reset your password, regain access to the account and then delete it.

Hmm, can you please check the plan tab in your account settings, to make sure you have enough Dropbox space?

Hey @"Cinosa", thanks for joining us on the Dropbox Community. Indeed, moving the Dropbox folder to an external drive is not recommended. When it comes to Mac computers specifically, it might not even be possible. Have you updated your Dropbox app to the new Dropbox for macOS version that moves the Dropbox folder to…

Thanks, @"aid11"! And what is the exact sync status and version of the Dropbox app on your computer, please? You can hover over your Dropbox icon, to see this info.

Thanks, @"Lordarioch77". Can we send you an email, so we can investigate this further?

Hmm, can you hover your mouse over your Dropbox icon and let me know the sync status and the version of the app that you're running, please?

Hey @"Laurence S.4", indeed, since the update of the app to the new Dropbox for macOS on File Provider and since the Dropbox folder is now located in your CloudStorage, it's expected for the files to be stored in System Data. If you have any more questions about this, let us know.

Not a problem, @"skepticalthinker"! The thread will remain open, so whenever you can, just get back to us with any updates. Thanks again and have a great weekend!

Hey @"Viv472", if you want to close the Dropbox app, please follow these steps.

Hey @"igaming", I did see your screenshots, did you check the troubleshooting steps I provided above? They seemed to help @"johnnybrav0". Make sure to try them as well, @"jkleinhoven"!

Hey @"Liz63", sorry to jump in here, but I think I need a couple of clarifications. Which confirmation email are you referring to? And do you mean that the family manager invited you to the Family plan using an email address that's not currently connected to a Dropbox account?

Hey @"Svante Loden", thanks for the additional info and the feedback on this. When you sync the folders, by updating the selective sync settings, do these folder sync to your computer as "available offline" or as "online-only"? Also, you might need to change your bandwidth settings, for syncing to go faster; perhaps it's…

Hey @"misstheo1", thanks for reaching out to the Dropbox Community. This is probably due to the fact that the Dropbox app and the files were transferred from your previous computer, but let's see what we can do. Is the Dropbox application running on the new computer? What do you see when you hover over the Dropbox icon in…

Hey @"URog2023", sorry to hear that your files are gone. Just for clarification, Dropbox doesn't really delete your files, but there are many reasons why a deletion might happen. I moved your post to a thread where Jay has listed all the possible reasons why a file might get deleted. That being said, if the files were…

Hey @"aid11", sorry to hear about this. If you check to your backups page online, what do you see?

Hey @"00aime", since the backup feature is now disabled and you still have the Dropbox application installed, try the following steps and let me know how it goes: 1) Click the Dropbox icon in your menu bar. 2) Click your profile picture or initials. 3) Click 'Preferences'. 4) Click the 'Accounts' tab. 5) Press the Option…

Thanks for checking, @"skepticalthinker". Would you mind asking your recipients for a screenshot of what they see, when they click on the link?

Hey Clay. Simply deleting files, does free up space; permanently deleting the already deleted files, though, won't free up any more space. Do you mean that your 'all files' page is empty?

Hey @"Dimitriu", if the folders you see on dropbox.com have been removed through selective sync from your local Dropbox folder and then you add them back, they will sync as online-only. Meaning, they will download so that you can see them in your Dropbox folder, but they won't take up space; you'll just see the names. I…

Thanks for the update here, @"Brick L.". At the moment, setting a password for your shared links is available on dropbox.com and the mobile app. I will, however, pass your comments along to our team about this. If you have any other questions, let us know.

Hey @"felippeomgt", thanks for the additional info. Our team has been made aware of this issue and they're currently working on a fix. Once we know more, we'll update you on this thread.

Thanks for clarifying, @"Robert F.41". I understand you're referring to the file system change, due to updating your Dropbox Business team to the newer version. I do understand your frustration over this and will make sure that your comments are passed along to our team. I would suggest that you take a look at this article…

Thanks for clarifying, @"skepticalthinker"! Does the shared link you've created contain this: "rlkey"?

Hey @"Stuart M.12", sorry to see you're having trouble. Can you please clarify what you're referring to? Are you referring to the Dropbox for macOS app update that moves the Dropbox folder to ~/Library/CloudStorage? Any additional info on the issue would be really helpful.

If there was an issue with the app at the time, like a connection issue for example, it could be possible. I sent you an email, so we can investigate further there. Thanks.

Hey @"realjun97", just to confirm, was the purchase successful? And did you eventually receive the purchase receipt email?