Hannah Dropbox Community Moderator

Sorry to jump in here, @"aaronmgould". Is it possible that you might have some kind of VPN, antivirus or any kind of security app that could be blocking Dropbox? If you do, try temporarily disabling them, to see if that helps.

Hey Svante! The app should definitely start syncing, when you update the selective sync settings and you choose which folders to sync. However, can you confirm that they're actually syncing as available offline? Meaning, when a folder finishes syncing, does it take up hard drive space? You can test this with just one small…

Thanks for checking, @"dmease001"! Can you please close the Dropbox app, then relaunch it from your applications folder and then check the sync status again, to see if that helped?

Thanks for clarifying, @"StigN". What is the sync status and version of the Dropbox application on your PC (not the work PC, the other one)? You can hover over the Dropbox icon in your system tray to find this info.

I'm happy to see that disbanding the team, helped, @"misstheo1"! Did the Dropbox application finish syncing the change in the folder structure after the disband? What's the sync status of the app, when you hover over your Dropbox icon?

Thanks for the update here, Andrey. Did you perhaps install any new browser extensions that might be affecting this? Do you have access to the Dropbox site as normal otherwise?

No worries, @"NB141", I've just sent you an email, so we'll continue there!

Hey @"Ttbomk", thanks for reaching out to us about this. Have you tried clearing your browser's cache or from a different browser entirely, to see if you get the same behavior? Keep me posted.

Hey @"joceedee", thanks for your comment here! If you'd like to share a folder with 'view only' permissions to people who don't have a Dropbox account, you won't be able to invite them using their email addresses, but you can create a 'view only' link, that will allow them to access the folder. You can then copy and paste…

Thanks for the ticket number, @"seekinganswer". I forwarded your case to our team, so you'll be getting a reply soon.

Hmm, yes, uninstalling and reinstalling the app wouldn't help in this case, indeed. Can you try to disable it by clicking on the three dots next to the backup here, on our website?

Thanks for the update, @"lenpal". Does your client perhaps have some kind of security app like an antivirus, firewall, browser extension that might be affecting this?

Thanks for the additional info, @"NB141". Can we reach out to you via email, so we can investigate this further?

Not a problem, @"Mukunda"! There are lots of reasons why your files got deleted. Here's a post by my colleague Jay, that lists all the possible reasons for file loss, for more info.

Hey @"jblfv31", thanks for reaching out to our Community. If I'm honest, this is not something that's controlled by the Dropbox app. Have you reached out to Apple to discuss this? Let us know what you find.

Hey @"Liv Julie Sordal", welcome to our Community. You shouldn't have issues accessing your account and your files, even if your account is over its quota. Can you try from this page, to see if you can access your files?

Hey @"CG94", thanks for bringing this to our attention. Have you tried from a different browser or a private browsing window, to see if you get a different behavior? Let me know how it goes.

Hey @"dmease001", the update shouldn't be related to the issue. From what I can understand from your description of the issue, the Dropbox app on your Mac is not syncing. You should have gotten this notification about the upgrade on the Dropbox icon that's currently located in your menu bar, right? Can you hover your mouse…

Hey @"StigN", thanks for reaching out to us about this. Can you please confirm if you're referring to the computer backup feature or perhaps files in your Dropbox folder that are not syncing to your account? Make sure to check this article as well and any additional info you can provide us, would be helpful. Thanks!

Hey @"Mukunda", thanks for joining the Dropbox Community. Unfortunately, files that are deleted outside each account's restoration window cannot be recovered. Depending on your Dropbox plan, you can restore files deleted up to a year ago, however, this doesn't work retroactively, so even if you upgraded, you wouldn't be…

Hey @"lenpal", thanks for all the information you've shared with us so far. Does this happen only when Dropbox shared links are included in the emails or with other links from other sites as well?

Thanks for taking the time to post here, @"Roni5050". Just wanted to let you know that the Dropbox desktop app's job is to sync local versions of your files to your computer. This allows you to access your Dropbox files and work on them, even if you're not connected to the internet and it's our preferred method of…

If you're already on a paid Plus subscription, you don't need to upgrade your account. But if you used to have a Business trial, which expired, you are probably in locked state, so now, to get back to your Plus subscription, you'll need to "disband your team". Disbanding your team will get you back to your Plus…

Thanks for the update, @"BG2017". If you preview the video on dropbox.com, what do you see there?

Hey @"JA35", are you on a Dropbox Basic free account? If you go to your account settings here, do you see the laptop as one of your connected devices?

Hey @"Jamie E.4", I've removed your links to avoid unnecessary traffic in your account, from people clicking on them. We can't really open your links, to be honest, so would it be possible to just right click on a file and send us a screenshot of the options? And can you also elaborate on the pop up screens you mentioned?

Thanks @"JonB86" for sharing your experience! I'm glad to see that things are back to normal for you. How about you, @"abelke" and @"rodneyseverson"? Does the issue persist? If you can also give us your ticket number here, @"rodneyseverson" that would be really helpful.

Hey @"misstheo1", if you're using 194,6 GB out of 0 MB, it means you're out of space and over your quota. It's apparent in your screenshot as well. If your Business trial ended, your account could be in locked state, so that's why the Dropbox app is not syncing. Did you have another subscription before you did the Business…

Hey @"yoon jun", are you having trouble submitting a help request to our support team? What you need to do is open a browser that is not logged in to any Dropbox account or even better, use an incognito/private browsing window. Then, go to this page and in the "I want to look up information related to" section, choose…

Hey @"seekinganswer", can you please send us your ticket number?