Hannah Dropbox Community Moderator

That's no problem at all, @"diannermp23"! I passed your comments along to your ticket and raised its priority, so an agent specializing in such issues will be reaching out to you the soonest possible. I hope this helps! Have a great weekend!

Hey @"Riqiv", apologies for that, I think it was done by mistake, since this is an ongoing thread. Do you still need assistance with this? Can we send you an email, like Megan suggested?

Hey @"Bridewell", sorry to hear about this. I would suggest checking your events page, to see if you can find any events related to that shared folder.

Hey @"liok", sorry to see you're having issues with Dropbox Passwords. Have you tried removing the Passwords extension, clearing your browser's cache and then re-installing it, to see if that helps? Let me know what you find. 

Hey @"1competa", sorry to see you're having trouble. Can you give us some more info as to why you're not able to upload your photos to Dropbox? Are you talking about manually uploading the photos or the automatic camera uploads? Are you perhaps getting some kind of error message? Let me know and we'll go from there.

Thanks for bringing this to our attention, @"Lanie00". Since there's a new version out right now (352.2.4), would you mind updating to that one, to see if that helps? Keep me posted.

Thanks for trying, @"bellestarr99". Well, since this is indeed a Microsoft error, I would actually suggest reaching out to Microsoft at this point. You should also be able to find more info about it in this Microsoft article.

Hey David, thanks for the update. We did have some issues with the mobile app and our website today, which might have affected you as well, but they seem to be resolved. Can you try again and let me know what you find?

The secondary email you add to your Dropbox account, is indeed used for sharing purposes. However, can you please clarify exactly what you mean by "My secondary email was given to a 3rd party for access to a folder", to make sure we're on the same page?

Once you reach out to the support team, an automated email should reach your email address, along with a ticket number. Are you able to find that in the email of the account you used to reach out to support?

I see, thanks for the confirmation, @"czcante". May we reach out to you via email, so we can investigate this further?

Thanks for the update, Steve, I'm happy to see that the issue was resolved! If you need anything else, please let us know. Have a great day!

Hey @"Jimi14", sorry to see you're having trouble. To contact our support team, open a private browsing/incognito window, go to https://www.dropbox.com/support/sign-in-issues and submit your help request. Once you have a ticket number, please send it to us here as well. I hope this helps!

Thanks for the ticket number, @"TECHNICAL INSIGHT". I raised the priority of your ticket as well and passed your comments along. The agent working on your case will get back to you really soon.

Thanks for letting us know about this, @"luk3h". Can you check that you have given Dropbox full disk access as well?

Hey @"Ver2ual", @"ivorysoap" and @"cdimaso" thanks for reaching out to us. There's been an update on the status page regarding this issue, but the team is looking into this. Make sure you keep an eye out on the status page for more updates. Thanks!

Thanks for bringing this to our attention, @"davidbsp". Are you having this issue with any scan that you're trying to save as a PDF, or just this particular file? Have you tried uninstalling the app, restarting the device and then reinstalling it, to see if that helps? Keep me posted.

Hey @"Louland", the error means that the person who originally shared this folder, shared it to the icloud address. Are you signed in to Dropbox with that address in order to access the folder? And if so, do you perhaps see the folder here?

Thanks for the additional info, Nick. If you go to your Dropbox preferences, in the sync tab, what is the location of your Dropbox folder?

Sorry to hear about this, @"SVC-2". Have you checked your events page to see if you can find any events related to those folders?

Hey @"Steve74", thanks for reaching out to us. What's the sync status on all these machines, when you hover over the Dropbox icon? Are you getting any errors there? And what's the version of the Dropbox app that everyone's using? Let me know and we'll go from there.

Hey @"TECHNICAL INSIGHT", thanks for reaching out to our Community. Can you try to close any files or apps/programs that might be accessing your files? Then, please end all active processes in Task Manager (Windows) or Activity Monitor (Mac). As a last step, restart your device, and make sure to quit any applications that…

Hey @"Rahkitty", thanks for reaching out to the Dropbox Community. As mentioned in the email you received, Dropbox Essentials replaced the Dropbox Professional + eSign and Dropbox One plans on October 10, 2023. This is not something that can be reversed or cancelled, but this upgrade will be at no extra cost to you. You’ll…

Hey @"Rkohn", thanks for bringing this to our attention. If you're using the Dropbox Capture app, have you tried uninstalling and reinstalling it, to see if that helps? If you're using it on our website, try doing this again from a different browser or a private browsing window. Let me know how it goes.

Hey @"czcante", thanks for the updates here. Have you tried restarting your computer at all since this started happening? Also, if you hover over the Dropbox icon in your system tray, which version of the app do you see that you have?

Hey @"DropWolke", thanks for taking the time to post today. We really appreciate the screenshots as well. What if instead of right clicking the file and choosing 'make available offline', you click on the cloud icon with the arrow? What result does that give you? Let me know and we'll go from there.

Hey @"RolliezSez", apart from your backups page that Rich suggested, make sure to also check if you have any shared folders, because those also take up space in your account. I hope this helps!

Hey @"Tbelsare", have you checked your backups page here, to see if you can locate your backup files?

Thanks for clarifying, Nick. Have you tried restarting both the Dropbox app and your computer, to see if that helps at all?

Hey @"DanteRP", you can disable (or delete) your backup, by following the steps in this article. I hope this helps!