Hannah Dropbox Community Moderator

Hey @"Mcbee", I just sent you an email, so we'll continue working on this there.

Thanks for the additional info, Keith. Would you mind restarting your computer, to see if that helps?

Thanks, @"AJskah01", can we send you an email, so we can look further into this?

Hey @"dronecrasher", thanks for the update. Can you please send us a screenshot of the prompt you're getting to create a new account? Also, how did you request to reset your password? Did you do it via the https://www.dropbox.com/forgot page or via the sign-in page? Can you try from https://www.dropbox.com/forgot to see if…

Hey @"Rytis", I just messaged you, so we'll continue there!

Hey @"leeharris", sorry to see that you're having this issue. Since you posted on a thread that was about a different issue, I moved your post to a more relevant thread. Can you give us some more info about when this issue started happening? Was it after you updated your computer to Sonoma? Also, did you update your…

Hey @"Stuart M.12", thanks for taking the time to post your feedback about this. I will make sure your comments are passed along to our team and if you need anything else, please let us know.

Hey @"madsvl", thanks for reaching out to us. It might be possible that the owner of the file has created a 'can edit' link, instead of a 'can view' one; can you check with them, to see if that's the issue?

Happy to help, @"Cinosa"! If you were to do this from a Windows computer, it would be easier, as it is an option. However, it's still not recommended as it can lead to file loss. You can read more about the process here.

Hey @"NOman334", sorry to hear about this. In Dropbox terms, the owner of the folder is the person who created the folder or someone that the original owner has appointed as an owner. Is it possible that someone else created it and then removed you from it? If you search for example files through the search bar in your…

Hey @"kristofmulier", thanks for your reply here! While there are no plans for the storage of the Family plan to change/increase in the near future, if such a change does happen, it will be announced so that all of our users will know. Thanks for your preference, though, we really appreciate it! 🙂

Sorry, @"AJskah01", just to confirm, was the payment made through iTunes or PayPal? If it was through iTunes, do you have your purchase receipt?

Hey @"Syed Rafay", sorry to hear about this. From what I can see from your ticket, the agent working on your case is waiting for your response. Please make sure to check the email chain and get back to the agent, so they can assist you further. Have a great day!

Thanks, @"Lordarioch77", I just emailed you, so I'll see you there!

Hey Liz, happy Monday! If the family manager has invited you to the Family plan, using a specific email address, you'll need to either create a Dropbox account under that address, if it doesn't already exist, or make sure you're signing in to the correct account, that's using that address. If you're currently signed in to…

Thanks for the ticket number, @"igaming". I went ahead and passed your comments along to the agent working on your case and raised the priority of the ticket, so they'll get back to you the soonest possible. Have a great week!

Thanks for reaching out to us, @"JJM4". I can see in your ticket that the issue has now been resolved. If you need anything else, please let us know. Have a great week ahead!

Hey @"yoon jun", thanks for reaching out to us. The support options you have available, depend on the type of plan you're on and you can find them through this page. If you're on a free Basic account, email support is not available, but if you want, you can let us know what kind of issue you're having, so we can try to…

Hey @"Eldertree", thanks for letting us know about this. Do you perhaps have any third party backup services, any antivirus programs, recently used file lists, or third party applications that monitor files in general that could be looking at and downloading these files? If so, I'd suggest you test this out by temporarily…

Hey @"dronecrasher", thanks for reaching out to us. If you're getting an error that the email you're trying to use is already taken, then it definitely means that there's a Dropbox account under that address. Have you tried logging in using that email address? You can try to reset your password, to gain access and see what…

Hey @"Hollywood78", thanks for reaching out to our Community. When was your last renewal? Are you still on an active Google Play subscription? If so, you'll actually need to cancel that one, wait until your account is downgraded (temporarily) and then re-upgrade directly through Dropbox. No files will be lost during this…

Hey @"RTB Visuals", thanks for bringing this to our attention. Firstly, can you please make sure that you're on the most recent version of both the Dropbox app and iOS? Also, do you have this issue with other types of files or just these ones?

Hey @"Keith64", thanks for bringing this to our attention. You mentioned that you saw a "PC paused" message; is it possible that syncing is paused on the Dropbox app? If so, make sure to resume it and try again.

Hey @"katie_p", sorry to see that you're having this issue. Can you please send us a screenshot showing this behavior? Do you still have those photos saved to your device? If you do, can you try to manually upload them, to see if that changes anything?

Hey @"ljrkrispes", thanks for reaching out to our Community and happy Monday! Are you sure that you created a new account and didn't just sign in to an already existing one? The name that appears on the email that you received, should be the name that was assigned to the account. Can you send us a screenshot of what the…

This change will slowly be rolled out to all teams, however the timeline is not specific for every single team. The team admin of each team will receive an email about the migration prior to it, so they'll know when it's going to happen for them. So, it's more up to you, basically.

Do you have access to the email address? If you do, you can always reset your password, regain access to the account and then delete it.

Hmm, can you please check the plan tab in your account settings, to make sure you have enough Dropbox space?

Hey @"Cinosa", thanks for joining us on the Dropbox Community. Indeed, moving the Dropbox folder to an external drive is not recommended. When it comes to Mac computers specifically, it might not even be possible. Have you updated your Dropbox app to the new Dropbox for macOS version that moves the Dropbox folder to…

Thanks, @"aid11"! And what is the exact sync status and version of the Dropbox app on your computer, please? You can hover over your Dropbox icon, to see this info.