Hannah Dropbox Community Moderator

Thanks, Martin! Just emailed you, so we'll continue there.

Thanks for the ticket number, @"tiger9time". I passed your comments along to the team working on your case and raised the priority of the ticket, so you'll be getting a reply the soonest possible.

We really appreciate your feedback on this, @"Lageole". I will make sure all your comments are passed along to our team about this. If you need anything else, don't hesitate to let us know.

Hey @"r__m_nd", I understand where you're coming from, but since you're already in touch with a member of our team, it's not possible to switch to someone else. Any concerns you may have or additional issues/questions, please direct them to the agent working on your case and they'll get back to you the soonest possible.…

Thanks for reaching out to us, @"Nick_S". Are you trying to make all your files available offline or some of them? If you want to make all of them, try to control-click on the Dropbox folder itself and choose to make it available offline to see if that helps. Also, if you check the 'sync' tab in your Dropbox preferences,…

Hey @"tiger9time", thanks for bringing this to our attention. Can you please send us the ticket number for your communication with our support team, so we can check it out? Thanks in advance.

Thanks for the clarification. The badge actually should show you if someone else is editing the same file, only if it's a different collaborator on the file; it won't show the same account. And yes indeed, the Dropbox Badge is available to all our plans. I hope this clarifies things!

Thanks for the update here, @"diannermp23". I would suggest reaching out to our Dropbox Sign team directly, so they can assist you further on this. Once you have a ticket number, please do send it along here as well. Thanks!

Sure thing, @"pheebs"! I just emailed you, so I'll see you there!

Hi there, @"Northern". Have you checked your backups page, to see if you have any backups taking up your space?

Thanks for the additional info, @"bellestarr99". You might want to try a more advanced reinstall of the app, which should help in this case.

Hey @"diannermp23", thanks for bringing this to our attention. Is that what you see when checking the document through a different browser or a private browsing window? Let me know and we'll go from there.

Hi again @"stevengallagher"! If you remove your access to a shared folder, only another editing member of the owner of the folder can add you back.

Hey @"stevengallagher", while we appreciate your feedback, keep in mind that if you'd like to have edit access on a folder, it needs to be added to your account as well, that's why it takes up your space. If you just want to access a folder, the owner can send you a 'can view' link instead and if you need to upload files…

Thanks for keeping us in the loop, @"organik", we really appreciate it. I'm happy to see that your issue is now resolved. If you need anything else, please let us know.

Hey @"whawn", thanks for reaching out to us. While locally, through your Dropbox folder, you can choose which app/program to edit your files with, the online version of your files is different. Only certain types of files can be edited through the Dropbox website, like MS Office files, image files and PDFs. That's probably…

Mind if we reach out to you via email, so we can investigate further, @"pheebs"?

Thanks, @"oceanstar". Just wanted to mention that the team is aware of this issue and are currently working on it. Once we have an update, we'll let you know.

Hey @"drb01", regarding the Dropbox Badge not showing who is editing a file, when the file is open on a different computer, can you confirm that you opened the file while logged in to a different account than your own? As for the document privacy settings, you should be able to find more info here.

Thanks for the confirmation, @"organik". Would you mind switching off the "early releases" option here and then reinstalling the app through this link? Let me know how it goes.

Have you tried creating a new Excel file directly from the Dropbox app, to see if that helps?

Hmm, can you open an Office file through our website, to see if you're prompted to connect it that way? Basically open the file to preview it, for example, an Excel file, then click on the "Open in" button and choose "Excel for the web".

Thanks for the screenshot, @"czcante". It seems that the application is still trying to update some files; is syncing stuck on this specific number of files or has it progressed? If you click on your Dropbox icon, then on your initials and then on 'view sync issues', do you see anything?

Thanks for this info, @"bellestarr99". If you have any security programs, like Walter mentioned, can you try to temporarily disable them and see if that helps with the installation? If not, try from this link instead and let us know what happens.

Thanks for the ticket number, @"r__m_nd". I've passed your comments along and the agent working on your case will get back to you the soonest possible.

Not a problem! I've just sent you an email, so we'll continue there. Cheers!

Hey @"sgoldberg", sorry to jump in here! If you haven't already, can you try Megan's suggestion about uninstalling and reinstalling the app, to see if that helps?

In that case, does switching to WiFi help at all? If not, can you also confirm that you're not getting any error messages in the Photos tab?

Does changing this setting in the folder's properties make any difference, though, @"mikeshick"?

Hey @"ak47uk", from what you've mentioned, this update didn't have to do with the app itself, but the update of the Dropbox Business account to the new Business structure. You can read more about this here.