Hannah Dropbox Community Moderator

Hey @"toyheart", thanks for your nudge here. We appreciate your feedback and while it's currently not possible to do this, a workaround could be to add a comment on the specific part of the video that will include the timestamp. Here are the steps on how to do this. I hope this helps!

Thanks! I just sent you an email and we'll continue working on this there. ----- Grazie! Ti ho appena inviato un'e-mail e continueremo a lavorarci lì.

Hey @"catdoc", did you try my suggestion of working through an incognito/private browsing window? If that doesn't help, I'd definitely suggest reaching out to Google for more info.

Hey @"Rob_NZ", referral space is permanent and cannot be removed from your account, but can we send you an email, so we can look into this internally?

Hey @"darrylschick", thanks for letting us know. Can you please run the latest installer here, to see if that helps? If not, try restarting your computer as well and let me know how it goes.

Hey John, thanks for the additional info. Just to see if I understand correctly, do you mean that you restored a file to a previous version and after it got restored, the restored version got the 'conflicted copy' appended to it again? Also, when did this issue start happening? Did you notice any changes on your…

Sorry to jump in here, @"Svalen24". Is this the first time you're enabling camera uploads on this device? Have you tried turning off the camera uploads feature, closing the Dropbox app, re-opening it and then turning the feature on again, to see if that helps?

Hey @"Durval L", thanks for the additional info. Since a few hours have passed, can you check if the issue persists? And if so, have you also tried restarting your computer, to see if that helps?

Hi again, Keith! We do have your address and I've just reached out to you, so please make sure to get back to me, whenever you can. Thanks!

Hey @"Brno", thanks for bringing this to our attention. Can you please check out this article with some common troubleshooting steps for installing issues (where applicable), to see if they help?

Thanks for checking, Aaron! How about any proxies? Is the app set to "no proxy" in your preferences? If it is, can you try simply reinstalling it (without uninstalling) through this link and let me know if the issue persists?

Hey @"reebs26", thanks for posting to our Community and happy Friday! Just to confirm, do the files that contain the phrase "rational brain" (with the quotation marks) not appear in your search results at all? Are they basically excluded from the search results? Let me know and we'll go from there.

Hey @"ApolonTorq", thanks for reaching out to our Community. We appreciate you taking the time to post your feedback and your experience with Dropbox Dash. I've made sure to pass your comments along to our team and if you need anything else, please let us know. Have a great weekend!

Hey @"Freddydoo", sorry to hear that. Have you tried any of the troubleshooting steps on this thread?

If you control-click on files to get the context menu to make them available offline, the same principle will work for the Dropbox folder itself. Do you see a different behavior on your end? Could you also please clarify your second question?

Sorry to hear about this, @"JCplusULTRA". Can you also answer Walter's question to Sergei above, regarding the 3rd party apps?

Hi @"chiaradambrogio", thanks for the error log. Can you please quit the Dropbox app and then relaunch it from your applications folder, to see if that helps? ----- Ciao @"chiaradambrogio", grazie per il registro degli errori. Puoi chiudere l'app Dropbox e riavviarla dalla cartella delle applicazioni per vedere se questo…

Please do send us your ticket number, @"jasminmae". Thanks!

Thanks for the video @"Ttbomk" and sorry to see you're also having this issue, @"catdoc". Can you also try from a private browsing/incognito window and let me know what you see?

Hey @"Aaronw", if you've reached out to our support team, do send us the ticket number for your communication, if you have the time. Thanks!

Hey @"Jodlee", sorry to see you're having this issue. When the member you've invited to the folder, go to their "Shared" tab, are they able to access and add the folder to their Dropbox from there?

Hey @"AvidiKadivi", thanks for the nudge here. I understand where you're coming from and I will make sure you comments are passed along to our team. Regarding your issue, if the owner of the folder sends you a 'can view' link instead, are you able to access it?

Hey @"Dan1979", thanks for your interest in our new plans! I believe this page, that has an overview of the new plans will give you a lot of the info you're looking for. Dropbox Essentials is mainly an individual account, which is more suited for work purposes. You can find out more about Dropbox Essentials, Dropbox…

Hey @"harshsrivastava", thanks for reaching out to our Community. I'm afraid there's no such audit log that you can access, especially if the file is deleted. If you restore the file, depending on your plan, you can see certain info, like if someone is currently viewing your file, or when they last viewed it, but there's…

Hey @"eddy meyer", thanks for bringing this to our attention. If I understand correctly, you're not receiving the 6-digit security code to your email in order to login to your Dropbox account, right? Have you checked your spam folder? If it's not there, can you also add no-reply@dropbox.com to your email contacts and try…

Hey @"Katriina", thanks for your post today! If you want to make all your Dropbox files available offline, so you don't need to be connected to the internet to access them, simply right click on the Dropbox folder itself and choose "make available offline". Keep in mind that offline files will take up space on your hard…

Hey @"dinahhh13", can you please check this post here, to see if it helps?

Hey @"TracyD2", welcome to the Dropbox Community! If you're on a Plus subscription, purchased through the Google Play store, you should be able to upgrade to a monthly Professional plan for more space, by following these steps: 1) Open the Dropbox mobile app. 2) Tap the 'Account' tab in the bottom right corner. 3) Tap…

Hey Syed, I checked your ticket again and it looks like the agent has requested permission to access specific info in your account, to investigate further. If you've given them that permission, please let them know, so they can continue looking into the issue.

Hey @"johnpd", sorry to see you're having trouble. Have you taken a look into this article with info about conflicted copies, to see if any of the reasons for their creation, sound like something that might have happened in your case?