Hannah Dropbox Community Moderator

Hey @"Eleven01", if you delete a file from your Dropbox folder in Finder or you delete a file from a desktop folder that you're backed up to Dropbox with our Backup feature, then that deletion will sync to your Dropbox account, as long as the Dropbox application is running on your computer. If you wish to keep using the…

Sorry to hear about this, @"MartyF9". Are you uploading this file to your Dropbox account through the website? How does it preview for you on the website, does it look altered in your account, or does it get altered only when you share it? And are you sharing it through a Dropbox link? Let me know and we'll go from there.

Hi again, @"Luworth"! Pretty strange that the application is not doing anything; what's the sync status and version of the app when you hover over the Dropbox icon in your menu bar? When you add/delete files from the Dropbox folder, does the change sync to your account online? And is your Dropbox folder located in…

I got it, Richard! Just sent you an email, so we'll continue there. Thanks!

Hey @"Luworth", thanks for getting back to me. Would you mind clarifying a bit? Did you right-click on your files and choose to make them available offline, but it didn't work? What happened instead? Did you get any errors? If you can also reply to my second question from my previous reply, I would appreciate it very much!

I understand where you're coming from, Jesus. Unfortunately, the reply times over email may differ to the reply times over live support or social media, but I've gone ahead and raised the priority of your case, so the agent working on it, will be replying to you the soonest possible.

No worries, @"Rapoo", I just reached out to you, so we'll continue working on this there. 🙂

Hey @"Eleven01", thanks for your post. May I ask, are you using the Dropbox desktop app? And when you deleted these local files, did you delete them from within the Dropbox folder? If that's the case, it's expected for the files to be deleted both locally and from your Dropbox account, as the desktop app is syncing these…

Xin chào @"volammk", cảm ơn bạn đã liên hệ với Cộng đồng của chúng tôi. Bạn có nhận được một loại thông báo lỗi nào đó khi cố gắng chia sẻ tệp từ tài khoản của mình không? Có lẽ bạn đã nhận được email về việc chia sẻ của bạn bị đình chỉ? Cho tôi biết. ------ Hey @"volammk", thanks for reaching out to our Community. Are you…

Hey @"Festered4rd5tfgvhb", thanks for reaching out to the Dropbox Community. Looking at the path of the folder you're in on the screenshot you sent us, I'd like to know more about the location of the actual Dropbox folder. If you open the Dropbox preferences and go to the "sync" tab, is the location of your Dropbox folder…

Hey @"SUKAVINA", thanks for bringing this to our attention. Are you using a Windows or Mac computer? And which OS version? Do you currently have all your files set to "available offline" (green check marks)? Or do you have some that are "online-only" as well (gray cloud icons)? Let me know and we'll go from there.

Hey @"Jesus Rodriguez", thanks for reaching out to the Dropbox Community. I understand this can be frustrating, however, you mentioned that you're already in contact with our restorations team, who are the only people that can actually help you with this issue, as they are the ones that can investigate what's happening in…

Thanks for the additional info, @"Rapoo". Can we send you an email, so that we can investigate this on a deeper level?

Hey @"jay h.5", you'll soon be getting a reply from Nancy, so keep an eye on the email chain.

Hey @"Simon Heywood", the team is still working on this issue, however, can you try to re-upload any files that need transcribing with a different name, to see if that helps?

Do you see the same behavior with smaller files as well? Also, can you check if you have at least 500mb of available storage space on the device itself, to make sure the app is working correctly?

Thanks, Richard. Mind if we reach out to you via email, so we can investigate this further internally?

Hey @"Freelancerjourn", if you're still having this issue, can we send you an email, so we can take a closer look into this internally?

Hey Steve, is your Documents folder currently backed up to Dropbox? I don't see the Dropbox folder in your screenshot; can you check the files in it, to see if they are indeed set to 'online-only'?

Thanks for the additional info, Jon. Once you have an update about the process suggested by Nancy above, let us know!

Thanks for letting us know about this, @"Rapoo". It's very strange that this is caused by Dropbox. What is your Windows version? Also, what is the sync status and version of the Dropbox app? You can hover over the Dropbox icon in your system tray for this info. Let me know and we'll go from there.

Hey @"Ryan429", sorry to hear about this. That is pretty strange and I can't duplicate it on my end - everything seems to be working for me. Is this a very large upload in general? Multiple files and large ones? Is it through Camera Uploads or are you uploading files manually? Keep me posted.

Hey @"smcllr", sorry to hear about this. Did you deselect the folders in the selective sync preferences before syncing started or after? If you did it after syncing had already started, this is expected, I'm afraid. If syncing is still ongoing, both processes should be running now at the same time, so it might take some…

Hey @"touxin", thanks for posting your question to the Dropbox Community. I would actually suggest our own PDF editor for this job. You can read more about how it works here. Let me know if you have any questions!

Hey @"lazyfrog", thanks for chiming in! While the Dropbox Backup Beta allows you to back more folders up to Dropbox, you still can only choose from folders in your home folder, so if the Dropbox application is installed on the C: drive, you can only back up folders from there. I hope this clarifies things and I will of…

Hey @"DBuser123", thanks for letting us know about this. Are you referring to scanning Dropbox Paper docs into PDF files? Can you please describe the steps you're following to accomplish this? Let me know and we'll go from there.

Hey @"EireBorne", thanks for bringing this to our attention. I just checked this on my own device and it seems to be working fine for me (iOS 17.2.1). What kind of device are you using? Are you on the most recent version of both your OS and the Dropbox app? Let me know and we'll go from there.

Happy Monday, Graeme! They should be in a folder named "Camera Uploads". Can you check and let me know if you can find them?

Hey @"Luworth", thanks for posting to the Dropbox Community. If you right-click on your files, do you see a "make available offline" option that you can choose? Does that help sync your files down to your device again? Also, are you currently using the Dropbox for macOS on File Provider version of the app, with the Dropbox…

Hey @"atcinla", happy Monday. Can you please request the desktop version of the Dropbox Community page on your mobile browser, in order to see the camera button, to upload a screenshot of what you see when you open one of those links?