Hannah Dropbox Community Moderator

Hey @"TonyEnglund", the update of the Dropbox Business structure is currently being rolled out and you'll get an email, notifying you about when it will happen for your team(s) as well, prior to the update of course, so make sure to keep an eye on your Dropbox emails. 🙂

Thanks for bringing this to our attention, @"Sebleb". Can you send us a screenshot of the issue, so we can take a look? Have you tried uninstalling/reinstalling the Dropbox Capture app to see if that helps? Thanks in advance.

Hey @"tomballard", thanks for reaching out to the Dropbox Community. Assuming that you've already installed the Dropbox desktop app to your computer and you've signed into it with your Dropbox credentials, the first thing you need to check is the version and sync status of the app. You can hover over the Dropbox icon in…

Thanks, @"copwriter"! It does look like the Dropbox sync icons are back, everything looks okay. Just wanted to confirm a couple more things with you; if you add a test file now in your Dropbox folder, does it sync to your account online? And if you go through the steps in this article, does the "patient records" folder…

In your case, Larry, since you're using the Dropbox mobile app, you'd need to clear the app's cache. To do so, you need to tap on "account", then on the gear icon and then on "clear cache". But do you mean that your videos now play fine? Is the issue resolved? I'm not clear on that, sorry.

Hey @"mhuppertz", can you try these steps here, to see if they help?

Hey @"solisoli", sorry to jump in here. Are all your devices connected to the same network? Have you tried using a different one, to see if that has any effect on the upload speed?

Hey @"knic024", sorry to jump in. You mentioned that this happened recently; did something happen, like an OS update or a Dropbox update before you noticed this? Have you updated your Dropbox app to the new Dropbox for macOS version? To find out, check the "sync" tab in your preferences; if the Dropbox folder is in…

Hi from me as well, @"oduibhir". Can you try removing some large folders completely with selective sync, to see if that frees up their space? You can add them back later; folders you unsync through selective sync and then choose to sync them again, will download as online-only, so if you add them back, they shouldn't take…

Thanks @"mitchellmedia" and @"Ryan22" for checking. Just to confirm, have you also tried these steps to fix your hardlinks and permissions?

Hey @"louis8ball", thanks for posting to our Community! You can definitely use our backup feature to back up your desktop folder to your Dropbox. These folders won't sync to your other computer, however, you can access them from your backups page online and if you want, you can download them from there. I hope this helps,…

Hey @"Toucanne", thanks for bringing this to our attention. A web session would definitely not count as a connected device, so let's see what we can find out about this. Can you please send us a screenshot of your devices list from this page? You can edit out the names of the devices, if you want. Thanks in advance!

Sorry to hear about this, @"keiro". If you reached out to our support team about your request, can you please send us the ticket number for your communication, so we can investigate further?

Hey @"brown2815", thanks for reaching out with your query. Can we send you an email, so we can have a closer look into your request? Thanks in advance!

Hey @"Larry8369", we appreciate your feedback on this and I'll make sure to pass your comments along to our team. I would highly suggest that you do clear the Dropbox app's cache, if that's where you're seeing the issue, to see if it helps, but keep in mind that the previews of the files are not necessarily representative…

Hi again, Andrew. You mentioned that you can access your old account through your laptop; is the Dropbox application still syncing on this laptop? Do you have a Dropbox icon in your system tray/menu bar? And if so, what do you see when you hover over this icon? Also, assuming the app is syncing, if you click the Dropbox…

Sorry to hear about this, @"Ryan22" and @"mitchellmedia". Do the files in question exist in your account on dropbox.com? If so, can you delete them from there and see if that helps?

Sorry to hear about this, @"arvindshankarg". Have you tried reaching out to our support team, to see if there's something that can be done?

Hey @"tedi", let me start by saying that I'm sorry that you've lost access to your files. However, keep in mind that Dropbox by itself does not have the ability to delete your files. Files can get deleted for several reasons and in this case, if I understand correctly, you installed the Dropbox application and somehow…

Thanks, @"Capellmeister", I just sent you an email, so we'll continue investigating there!

Thanks for that, @"Normanvh". One more thing I'd like you to check is that the Dropbox app has full disk access. You can follow the steps here to check.

Hey @"rossmcm", thanks for updating us on the issue. Just before we send you an email about this, can you try these steps and let me know if they work for you or if you're having an issue? 1. Uninstall the Dropbox app, if it's installed. 2. Rename your original Dropbox folder to "Dropbox (old)" or similar. 3. Reinstall…

Hey @"Amanda Lamb"! I just sent you an email, so we'll continue working on this there.

Hey @"Ayyu", sorry to see you're having trouble accessing your account. I'd suggest taking a look at this relevant article for some info on how to gain access to your account. If that's not helpful, what you'll need to do is contact our support team directly. You'll need to open an incognito/private browsing window, go to…

Hey @"Tom Jobim", thanks for reaching out to our Community. What you need to do in this particular case, is to be removed from the Dropbox Business team and then re-upgrade to Dropbox Family. Basically, the admin of the Business team will need to remove you by converting your account to an individual one. Once that's done,…

Hey @"RolandVK", thanks for bringing this to our attention. Can you please use a different browser or a private browsing window and try to update your billing info through this link to see if that helps?

Hey @"ljwellness1", thanks for reaching out to us. I'm afraid that the order of the files on a shared link cannot be changed; you can only change the view (list, grid, large grid, etc.). But we appreciate your feedback on this and I'll make sure to pass your comments along to our team.

Hey @"Pigio62Italy", thanks for reaching out to the Dropbox Community and happy Monday! When you go to our website using a browser on your computer, the sign-in box should look like this: You can choose whether to sign in with Google, Apple or your Dropbox email. Is that not what you see on your end? If so, can you send me…

Thanks for bringing this to our attention, @"astronomik77". Can you temporarily disable any security apps you may possibly have, like an antivirus, VPN, firewall etc., to see if that helps? Also, if you're on a Basic free account, make sure that you have less than 3 devices linked to your account already, in order to sign…

Hey @"PEI4Andrew", sorry to see you're having this issue. If you know your old email address and the password you were using for your old Dropbox account, you can still sign in to it on your browser; have you tried?