Hannah Dropbox Community Moderator

Perfect, thanks, Terry! I just emailed you and I'll see you there. 🙂

We just need a way to contact you, @"abueljebain" and we'll try to figure out the rest, when we do. I sent you an email, so make sure to reply back to me, when you have a chance. Thanks!

Hi there, @"John-Smith". Thanks for clarifying. Just wanted to jump in and let you know that we've checked back with our team and we can confirm that we no longer support Safari 12. We'll also update this information as soon as possible. Thank you.

Hey @"Jenny93", thanks for joining the Dropbox Community. Can you clarify what you mean when you say that your account is blocked? Are you getting any error messages, when trying to sign in to it? Cheers.

Hey @"BenTaylor1", have you tried what worked for @"lagger" here, to see if it helps you as well?

Sorry to see that you're having this issue, @"Mike K.61". Can we send you an email, so we can look into this a bit further?

Thanks for the screenshots, Terry! Shall we send you an email, so we can take a deeper look into this?

No worries, @"Cidovia"! I just sent you an email, so we'll continue working on this there. 🙂

Sorry to see that you're having this issue as well, @"DELPI" and @"blsamie". Do you see the same when logging in through a different browser or a private browsing/incognito window as well?

Thanks for the ticket number, Ralph. I can see that my colleague is already assisting you, so hopefully, the issue will get resolved really soon. Thanks for reaching out and if you need anything else, please let us know.

Hey @"MLondon", this is a thread that's a bit old, so some info might not be relevant any more. Is the Dropbox application working fine otherwise? Like, if you add a file to your Dropbox folder, does it sync to your account online? Can you also send me a screenshot of what you see when you right-click on a file or folder…

Thanks for letting us know about this, @"yurisobral". As a first step, can you please check that your machine meets the minimum requirements for the Dropbox app to work correctly? How long has Dropbox been installed and working on this machine? Let me know and we'll go from there.

Thanks, @"Gually65". So, this happens basically when you open the Dropbox folder and try to drop a file in it? Can you close the Dropbox app and then relaunch it from your applications folder, to see if that helps?

Hey @"Chris404", thanks for reaching out to our Community. Unfortunately, if the files never made it to our servers, I'm not sure if there's a way to recover them. You can find the cache folder by following the steps here, to see if you can locate them. I hope this helps.

Thanks, Ralph. Can you please give me the ticket number for that communication, so I can check it out?

Hey @"Cidovia", no need to delete anything! We can assist you with rolling back the account to a point in time you prefer. Can we send you an email?

Thanks for the update here, @"maireadsullgolf". Can you let me know more about why you can't edit the files through Excel for the web? Are you getting some kind of error?

Hey @"sadsad", sorry to jump in here. When you say that you stopped the installation, can you clarify what you did? If you go to the backups page, do you see an active backup of that computer?

Hey @"djaffee", sorry to jump in! Has your this member of your team tried this through a different browser, to see if they get a different behavior?

Sorry to jump in here, @"DeoTech3". Just to make sure I have this right, the issue here is that the folder in question does not sync to the user's computer, right? Does the name of the folder contain any of the characters in this article? This might cause the folder to not sync.

Hey @"Gually65", thanks for bringing this to our attention. Can you give us some clarifications as to how you're saving files to Dropbox? Are you doing it from the website or the desktop app (Dropbox folder)? Any additional details would be helpful. Thanks!

Hey @"ralphpedersen2017", sorry to see you're having issues with your subscription. Try logging in to your account through a different connection or network to see if that helps. Keep me posted.

Thanks for bringing this to our attention, @"MLondon". Just to confirm, if you go to this page, do you have the 'Dropbox system extension' set to 'on'?

Hey @"maireadsullgolf", thanks for reaching out to us. Are you accessing your Excel files through the Dropbox website, the mobile app or the local Dropbox folder on your computer? If it's from the web, try to access them through a different browser or a private browsing window and let me know how it goes. Thanks in advance!

Hey @"Cidovia", sorry to hear that this happened. The first thing your husband needs to do, to not affect your computer is to unlink their computer from Dropbox. To do that, they'll need to go to their security page and click on the trash can next to the computer in question. About the restoration of the account, are you…

Hey @"thorelen", we do need to see if this is a browser issue, since it works on other computers, if you can check the private browsing windows and a different browser, please do. Also, just to clarify, is accessing the files the issue, or downloading them?

Hey @"Akshat_", sorry to see you're having trouble with this. Do you have a small Dropbox icon in your system tray? If you do, please hover over it and let me know what you see.

Thanks for keeping us updated on this, @"JCplusULTRA". Can we send you an email, so we can investigate this a bit further?

Thanks for the ticket number, @"lelpep". I just replied to you and am waiting for your response, so we can look further into this. 🙂

Hey @"Cobalt Praetorian", thanks for the update on this. Sorry to hear that the issue persists. Perhaps if you're able to, check on this with your IT department to ensure nothing is being blocked by your network, etc. If they find nothing is being blocked then don't hesitate to give us another ping here and we can continue…