Hannah Dropbox Community Moderator

Hey @"Cressida Downey", thanks for taking the time to post to the Dropbox Community. Can you take a look and send us a screenshot of what you see in the plan tab of your account settings? Does it show what kind of files are taking up your space?

Thanks for trying, Jess. Can we send you an email, so we can investigate this further?

I'm afraid that a Dropbox account can be part of only one Dropbox Business team at a time. But you could create a new, individual account, to save your own files and share them with anyone you want. And you can pair this individual account with the Business one, so you can access both of them from the same device. I hope…

Thanks for the additional info, @"kleep". If you create a folder within your team member folder (the one with your name on it), no one else but you, would have access to it, unless you chose to share it. I hope this helps and have a good day as well!

Hey @"Jeff K.28", are these the exact same photos, with the exact same names and sizes? Size is pretty important.

Hey @"cb57", I understand your hard drive space is full, but can you let us know more about how Dropbox is stopping your computer from working altogether? Also, do you see a small Dropbox icon at the bottom right of your screen, by the clock? Can you hover over this icon and let us know what you see?

Hey @"ric_lewallen", sorry to jump in. Can you let us know what you see in this user's backups page? Is it possible that the "downloads" folder in the "/user/dropbox/documents/downloads" path is just a folder named "downloads", instead of the "Downloads" system folder that's backed up?

Hey @"LuNoel", these steps will basically just do a hard reload of the page. If you're personally having this issue, can you please try just on your end, and let us know if it helps you?

Hey @"TechChallengedLawyer", sorry to jump in here. Since you're a member of a Dropbox Business team, where do your own firm's files reside at the moment? Are they in the folder with your name on it? If you just want to share your own content and not the content of the team you're a member of, you can just create and share…

Hey @"gyula", sorry to hear about this. If you don't know your password and have no access to your email, I would suggest reaching out to our support team. You'll need to open a private browsing window and go to this page, to submit your help request. Make sure you use an email address you can access. I hope this helps!

Hey @"stephenroberts999", there are a few things we can still check, while we're on this thread, so could you please also send us a screenshot of the sync status of the app? I know you said hovering over the Dropbox icon just shows "Dropbox", but are you hovering over the icon shown in @"WilmaE" 's screenshot? That's the…

Hey @"toysbyus", sorry to jump in here! Is Dropbox on this computer updated to the new Dropbox for macOS version on File Provider (Dropbox folder in ~/Library/CloudStorage)? Or is your Dropbox folder in your User folder?

Any time, Bob! If you need anything else, please let us know. Have a great day!

Hey @"AryeJ1", sorry to see you're having this issue. Have you checked your events page, to see what you can find out there?

Hey @"rfilkin", if you don't have a Dropbox icon in your system tray by the computer's clock, have you tried reinstalling the app again, without uninstalling it first, to see if this little icon comes back?

Hey @"Phastraq", thanks for reaching out to us. Can we email you directly, so we can take a look into your issue? Let me know.

Hey @"kleep", if they're receiving desktop notifications every time changes are made to the folder, it means they have access to it and it's synced to their computer. Can you double-check the permissions on the folder?

Hey @"Dilsh1", thanks for bringing this to our attention. Can you confirm that you're following these steps and you're still not seeing the "calculate size" option for your folders? If so, can you try from a different browser or a private browsing window, to see if that helps? Keep me posted.

Hey @"fssbob", thanks for posting to our Community again. You have the process absolutely right. However, one thing to keep in mind is that when you sign out of computer A and then back in, you'll go back to the non File Provider version of Dropbox. But the system will eventually ask you to upgrade again. Just wanted to…

Hey Jess, can you keep the Passwords app open on your old device, when trying to login to the new one, to see if you'll get the notification prompting you to confirm the new device?

Hey @"gregans9", thanks for reaching out to us here on the Dropbox Community. How did you originally create your free trial? Was it directly through our website or the Dropbox mobile app? If it was the mobile app, have you tried these steps? As for the two emails, do you mean that you're seeing two different Dropbox…

Hey @"cjthelder", thanks for reaching out to us. If you'd like to remove a previously linked device from your account, you need to delete it from your account settings here. Once the number of connected devices is below 3, you should be able to connect a new one. I hope this helps, but if you need anything else, please let…

Hey @"sfross", thanks for your post! While it's not possible to edit .pages and .numbers files on our website, you should be able to edit them on your iPad. Do you have the Pages and Numbers apps installed on it? If you do, you should be able to open and edit the files in those apps, using the 'open with' option (square…

Hey @"Trailerman", thanks for letting us know about this. Can you please give me the ticket number for your communication with our support team, as a first step? Manually moving the Dropbox folder to that location shouldn't be possible indeed, but I'll happily look into this for you. Thanks in advance!

Thanks for the update, @"Stephermryan"! Since the folder is already added to your account (just not synced to your Dropbox folder), I wouldn't suggest downloading it from the web and dragging it to your Dropbox folder; it might create a conflict. Also, since the folder is added to your account on dropbox.com, it means it's…

Hey @"marpitch", thanks for the update here. The Dropbox app you downloaded from the Microsoft Store is not the Dropbox client that actually syncs your files to your computer, like the other user on this thread. It's the Dropbox for Windows in S Mode (Dropbox Lite) app. It works more like our mobile app. If you prefer…

Thanks, @"pavelas"! Can you make sure Dropbox has full disk access too?

Thanks for the update, @"JanFrederik". Have you tried this from a different browser or a private browsing window, to see if you get the same options? If you do, please send us a screenshot of the options.

I wouldn't advise uninstalling and reinstalling the Dropbox app, now that you're on the File Provider version, @"Rellek7" It might create other issues. So, let's see how we can resolve this. Do both Dropbox folders contain the exact same files? What's the status of the app, when you hover over the Dropbox icon in your menu…

Thanks for the reply, Claire. You don't need to quit the Dropbox app on your desktop, but sign out of it. Signing out will unlink the computer, if it's linked to the account. Can you try and let me know if it works?