Hannah Dropbox Community Moderator

Hey @"TW_10", thanks for the additional info and don't worry, we'll get to the bottom of this. Do you remember any example names of files that you can search through the search bar in your "all files" page, to see if you can find out more about where they might be?

Thanks for the screenshots, Graeme! So, indeed, from the AutoPlay settings, it seems that the saved options were to import your photos and videos to Dropbox, so once you switch that option to, let's say, "ask me every time", the importing will be disabled. Now, if you'd like to bring your account under quota, all you have…

Thanks for the confirmation, @"SergioBale". You mentioned that when the photos expire on your website, the link doesn't work when you open it just by itself through a browser either. Can you let us know what you see when you try to access the link that way? A screenshot would be really helpful too, if you can send one.

Hey @"Bat61", thanks for posting to the Dropbox Community today! The site won't really allow you to change the email of the empty account to the email of your original account, as an email address can only be associated with one Dropbox account. However, if you don't want this secondary, empty account, you can simply…

Hey @"Kulakat1", thanks for reaching out to the Dropbox Community. Have you tried following these steps on moving a file/folder to a different location? Did you have any issues moving it? Keep me posted.

That's great to hear, @"gbriand", thanks for letting us know! If it does come back, you can give us a shout. Have a great day!

Thanks for the update, @"Anders W.". If you haven't already, can you uninstall the app, restart the device and then reinstall it, to see if that helps?

Hey everyone! The Dropbox team is currently reviewing this idea. We will share any updates with you, when we have them. Thanks!

Hey @"RDNS", thanks for reaching out to us. I'm afraid you can't prevent a folder member (viewer or editor) from sharing the folder with other people. Editors can share it with editing permissions, while viewers can only share it with viewing only permissions. When it comes to shared links, there are some permission…

Thanks, @"Kwiebus", I just sent you an email, so we'll continue there!

Hey @"HrdcorECW1637", thanks for taking the time to post here. Indeed, what you've described is the expected behavior with File Provider. The workaround is to pause syncing, before you close the app and then unpause it, when you wish to continue syncing. However, your comments have already been passed along to our team, so…

Thanks, Graeme. Just to clarify, the files with the green check mark icons mean that they are synced/uploaded to your Dropbox account, so you should be able to find those on the Dropbox website as well. As for the steps to disable Camera Uploads, can you send us a screenshot of what you see in the Backups tab?

Thanks, @"Kwiebus". Are you still having the same issue today? If so, can we send you an email, to take a closer look?

Hey @"Ad_vi", are you having issues cancelling your subscription after following the steps that Rich provided?

Sorry to hear about this, @"gbriand". Can you please send us a screenshot of the error you're getting?

Hi there, @"JWHIII", thanks for reaching out to us. If I understand correctly, you've located your backups on the backups page, however, when trying to view your files, the folders appear to be empty, right? First of all, can you check the sync status of the Dropbox application, to make sure syncing has finished? You can…

Hey @"stairjoke", thanks for joining our Community. Can you please send us a screenshot of the pop-up, so we can have a visual? Thanks in advance.

Hey @"irwanambak", thanks for letting us know about this. Just to confirm, you're getting this error on the Dropbox website, right? Have you tried from a different browser or a private browsing window, to see if that helps? Keep me posted.

Thanks, @"Papa Bear". When you preview them on dropbox.com, do you see the same? Do you still have the originals? If you upload them from the website, what do you see?

You got it, @"RahulT", I just emailed you, so I'll see you there!

Hey @"Kwiebus", sorry to jump in here. Just to confirm, do the sentences in the original file contain any special characters?

Thanks for this info, @"RahulT". Can we actually send you an email, so we can take a closer look at the issue?

Sorry to hear about this, @"Xmas Tree". When an account has been inactive for more than 12 moths, it should actually be completely deleted. When you tried to login to your account, did the site allow you to simply login, or were you perhaps prompted to create a new account with your email address?

Sorry to hear about this, @"TW_10". Have you searched your deleted files page and your events page, to see if you can find the files?

Hey Richard, thanks for the additional info and the screenshots. Does trying from a different browser or a private browsing window help at all?

The app should prompt you to sign in again, after signing out. Can you search for the Dropbox app in your programs/apps, relaunch it and let me know what you see?

Thanks for checking, @"Ninomalbinho". If you haven't already, can you uninstall the app, restart your device and then reinstall it, to see if that helps?

Thanks for checking that, @"Anders W.". I understand what you're saying about the mobile data. Since the files are getting uploaded while on mobile data, but not on WiFi, you might need to reach out to your internet service provider directly to investigate further. There might be a setting on your connection of router…

Hey @"ellepi", thanks for reaching out to the Dropbox Community. If you'd like to connect to a different account on the Dropbox desktop app, you'll first need to sign out of the current account and then sign in with the credentials of the preferred one. I hope this helps!

Hey @"RahulT", just to make sure everything is right, can you check your security page here and let us know how many devices you have linked to your account?