Hannah Dropbox Community Moderator

Hey everyone, thanks for alerting us to this issue. Our engineering team is aware of the issue and are currently working on a fix. Once we have more info, we'll update you as well.

Hey @"Ninomalbinho", thanks for letting us know about this. Are you on a paid subscription or a free Basic account? If you're on a free account, is it possible that you already have 3 devices connected to your account and it's not letting you link a 4th one? You can see your connected devices here. Let me know what you…

Sorry to see that you're having this issue, @"Edouard C.". Are you using the Dropbox for macOS on File Provider version of the app with the Dropbox folder in ~/Library/CloudStorage?

Thanks for the update, Peter. If you're on a Basic free account, can you make sure that you have less than 3 devices linked to your account, so that you can uninstall and reinstall the app, to see if that perhaps helps?

Ciao @"Aldo Pannocchia", grazie per le informazioni aggiuntive. Quindi, se ho capito bene, stai riscontrando un problema di sincronizzazione con un'app di terze parti che stai utilizzando. Hai provato a disconnettere l'app da Dropbox e ricollegarla per vedere se aiuta? Suggerirei anche di contattare gli sviluppatori…

Hey Vince, I sent you an email last week, please make sure to check it out. Thanks!

Thanks for reaching out to us, @"axx_87". We appreciate your feedback regarding the signing feature and the uploading of a photo of an existing signature for you to use. I've passed your comments along to our team. As a workaround, I would suggest drawing your signature either on dropbox.com or the mobile app, with the…

Hey @"Nata123456789", thanks for posting your question today and welcome to our Community! If you're concerned about your links getting banned, you need to keep an eye on the downloads of the files. Depending on your plan, you have a certain bandwidth/downloads limit set for your account. To clarify what bandwidth means,…

Hey @"SpudupS1946-Dragon", you most probably have enabled the Camera Uploads feature, but let's make sure. If you select one of those photos and follow the steps here to locate its version history, do you see the name of the device the photo was added from? Is it the computer you're currently using? If it is, try following…

Hey @"erikbonnie", sorry to hear about this. Have you checked your account settings, to make sure that the Dropbox system extension is enabled?

Thanks for bringing this to our attention, @"abzhakim". Can you please click on the Dropbox icon in your menu bar and send us a screenshot of how the window appears? Also, what do you see when you hover over the icon (sync status/app version)? Let me know and we'll go from there.

Hey @"kingyiu" and @"Eriv1", I moved your posts to this thread that has info relevant to your queries. Make sure to check Sam's post above for an update!

Hey @"Captain Chaos", thanks for posting your query to the Dropbox Community. We do currently have an official integration with Adobe, which you can read more about here. Can you, however, give us some more info as to how you're planning on integrating Dropbox with Adobe? Cheers!

Hey there, @"Photopetercat", thanks for letting us know about this. Can you check which version of Dropbox and also which Android version you're using? Have you tried clearing the app's cache, by following the steps here, to see if that helps? Let me know how it goes.

Thanks for bringing this to our attention, @"AD71". I assume that you're using the Dropbox for macOS on File Provider update, with the Dropbox folder in ~/Library/CloudStorage, right? If you hover over your Dropbox icon, what's the version and sync status of the app? Let me know and we'll go from there.

Hey @"LozT", sorry to hear about this. I can see that Megan replied to your original post about this issue last Tuesday. I moved this post under it for easy access, can you please take a look at her reply? Thanks.

Would it be possible to send us a screenshot of the error, please? You should be able to click on the "reply" button and see a camera icon above the reply box to attach your screenshot.

It is strange indeed. Can you send us a screenshot of the error, @"RiaT"? Also, can you confirm that you have at least 500mb of space available on the device itself (not your Dropbox space)?

Hey @"AnnieBoon", jumping in here as well. To confirm, if you saw the screen with the man running through a finish line, your file was successfully uploaded to the file request, so no worries there! But do you remember adding your name and email address before you clicked on the "upload" button?

Sorry to jump in here, @"Greatdane007". Would you mind clarifying something for me? You mentioned that you're adding files to your Dropbox, using the Dropbox app on your laptop and they appear on the website immediately, but then you can't find them in the Dropbox folder on the laptop nor the desktop, is that right? I'm…

Thanks for the additional info, @"RiaT". Have you tried uninstalling the app, restarting the device and then reinstalling it, to see if it helps?

Thanks for the clarification, @"REL_IT". If you delete the link and create a new one, do you see the same thing? Also, is it possible to send us a screenshot of how the actual folder appears in the All files page (if it doesn't contain any personal info)?

Hey @"RiaT", thanks for bringing this to our attention. Are you seeing the same behavior both on WiFi and mobile data? Which version of the Dropbox app and Android are you using? Thanks in advance!

Thanks for reaching out to the Dropbox Community, @"kingyiu". We really appreciate your feedback on uploading photos through the Dropbox mobile app on iOS. I have passed your comments along to our team. If you need anything else, let us know!

Hey @"carinathomae", sorry to see you're having trouble. The gray cloud icons on your files do mean that the files are set to online-only; if you right-click them, do you see a "make available offline" option? And if so, does clicking on that switch them to available offline? Also, what's the sync status and version of the…

Hey @"quantum88", thanks for bringing this to our attention. Can you actually attach your screenshot in your next reply? You can do so from the upload button that looks like a camera above the reply box (it will appear if you're on a computer or the desktop version of the site on a mobile browser). Also, what does your…

Thanks for bringing this to our attention, @"Fractal Tree". Are you seeing the same thing when trying from other browsers or from a private browsing window as well? Let me know what you find and we'll go from there.

Sorry to see that you're having this issue, @"Anders W.". If you just allow your phone to upload the photos through mobile data, while not on flight mode, does it work? Also, which Android version are you on and which Dropbox version? Do you have at least 500mb of free space on the device itself for the Dropbox app to work…

Hey @"Simon Heywood", can you let us know which is your preferred browser and which version you're using? Is it the most recent one?

Hey @"REL_IT", thanks for joining the Dropbox Community! Can you let us know more about this app? Is it an API app that you created? Do the folders/files appear correctly when you're viewing them from your All files page? Keep me posted.