Hannah Dropbox Community Moderator

Thanks for bringing this to our attention, @"burgundywine". The Dropbox app itself should definitely not take up so much space on your device. Do you have all your Dropbox files available for offline access? Can you tap on "account" > gear icon > "clear cache" and let me know if that helps? Thanks.

Thanks for the additional info, @"ale0805". If you go to your backups page on dropbox.com, does everything appear as expected? Do you see all your backups, or are any files missing there too?

Thanks for the screenshot, @"T-squared"! I can see a "not now" option in the yellow notification there; can you click it and let us know if it helps?

Hey @"lucadc", thanks for reaching out to us. Does the issue in this thread seem like the issue you're currently facing or is it something different? Keep me posted.

Sorry to see that you didn't receive my email, @"Angelines". Thanks, however, for the ticket number. It's been passed along to the appropriate team, so you'll be getting a response the soonest possible. Have a great weekend!

Hey @"T-squared", would you mind clicking on the Dropbox icon once again and then sending me a screenshot of the window that pops up?

Hi there, @"mitja", and thanks for your post. Can you try the steps here and let me know if they help? Thanks.

Thanks, @"Angelines"! You've got mail. 🙂

Thanks for the update, @"medicinewomanRD1". If you click on that Dropbox icon and then on the folder icon next to your initials/profile pic, are you taken to the empty Dropbox folder that only has your 2024 resume file? Also, if you search for "Dropbox" in your file explorer, do you get any other results? A second Dropbox…

We haven't come across any similar issues, @"Machaut2024", but not to worry, we will get to the bottom of this. Does the Dropbox application sync your files as normal otherwise? Also, can you please send us a screenshot of the Backups tab in your Dropbox preferences?

Hi there, @"gjdarr1954", and thanks for joining the Dropbox Community. If I understand correctly, you've restored access to your email account and now need to access your Dropbox account, right? Or do you already have access to the Dropbox account, but not to your files? If you can clarify that, it would be really helpful.…

Happy to hear that, @"EmilJabo"! If you need anything else, please let us know. Have a wonderful day!

Hey @"peternelsonsaratoga", thanks for posting to our Community today. I moved your post to a thread with some instructions about what you're trying to achieve. Can you try Nancy's solution, to see if it helps?

Hi there, @"medicinewomanRD1", thanks for reaching out to the Dropbox Community and sorry to hear about this. Is the Dropbox application currently installed on the computer? If so, can you please hover over the Dropbox icon in your system tray and let me know what that's reporting? Thanks in advance.

Sorry to hear about this, @"Angelines". Can we send you an email, to look into this internally?

Hi there, @"EmilJabo", thanks for posting your question today! The best way to go about what you'd like to do is to create a "can view" link to that folder and share it with your recipients. There is a feature that would also allow you to disable downloads for the link, along with some other permissions, however, that…

What kind of error are you getting, @"ASHY", can you send us a screenshot so we can take a look?

Thanks for the update, @"galtieroussel36"! Just to confirm, if you go to your security page here, do you see that you currently have 3 devices connected to your account or more than 3?

Hey @"galtieroussel36", thanks for posting to the Dropbox Community. Can you please hover over the Dropbox icon in your menu bar on the affected computer and let me know the sync status and version of the app? Thanks in advance!

Welcome to our Community, @"ASHY". Can you give us some more info as to why the link doesn't work? Are you getting some kind of error when you open it? Any additional info will be helpful. Thanks.

Thanks for keeping me updated, @"cachaito". One more thing I can think of is that Windows 7 needs the security update KB3033929 for the Dropbox desktop app to work properly; can you check if you have this update?

Hey @"bmoney", sorry to jump in here. Did you create this link or did someone else sent it to you? If someone else sent it, have you checked with them, to see if the folder is still in their account or if they have an issue with their shared links?

Thanks for the update here, @"Sadsyndrome"! Hmm, does your phone's storage have at least 500 MB of free space, so that the app can work correctly? Also, do you have the same issue on a different WiFi or when connected through mobile data?

Hmm, is this a file that's currently in your Dropbox folder? Because it seems like you don't have any Dropbox options whatsoever in your right-click options. Is the app syncing files as normal? Meaning, if you add a file to the Dropbox folder, does it sync to your account on dropbox.com and vice versa?

Thanks for the update! Hmm, can you let me know if you can access dropbox.com as normal from your browser?

And do you see the same behavior, if the move is done both through the desktop app and the Dropbox website website? Does it affect all file types (.docx, .pdf, .jpg etc.) or specific ones?

Sorry to hear about this, @"Radstone". I moved your post to this thread with info relevant to your issue, can you check it out and let me know if you find any info that helps?

Hey @"Sadsyndrome", thanks for bringing this to our attention. Have you tried to clear the app's cache, to see if that helps? Keep me posted.

Hi there, @"ale0805", thanks for letting us know about this. Can you give us some more info about the update you mentioned? A couple screenshots showing the issue, would also be really helpful. Also, if you hover over the Dropbox icon in your system tray/menu bar, what's the sync status and version of the app? Let me know…

Thanks for letting us know, @"cachaito". Is it possible that the setting you changed yesterday, automatically switched back to what it was before, after the computer was turned off?