Hannah Dropbox Community Moderator

Hey @"FrederickZh", thanks for posting your question today! You should be able to see the link you created and delete it from this page on the Dropbox website. Let me know how it goes.

Hey @"Dustin H.3", thanks for reaching out to us. Can you let me know more about how you've integrated Logic Pro with Dropbox to sync your music? Because it sounds like it's sending these system type of files to Dropbox and Dropbox is syncing them, but that's not something the Dropbox app can control. Keep me posted.

Hey @"Manolo6", sorry to hear about this. Do you perhaps have any other devices that are linked to the account? The security code would be sent to those as well. If not, I'd suggest reaching out to our support team directly. You can do so by opening a private browsing window on your browser and going to this page. Make…

Hi again, Lynn! If you open the file from your account on dropbox.com (from any computer), how does it look? Does it have the correct date?

Hey @"Leilac", just to confirm, if you were to upload the photos using the + button within the Dropbox app, does it work? And can you also send us a screenshot of the error? If you're accessing the Community from your mobile device, you might need to request the desktop version of the site, to see the upload button above…

Hey @"AFF", sorry to hear about this. Have you tried clearing the Dropbox app's cache, to see if that helps? If not, you can also uninstall and reinstall the app, if you haven't already.

Sorry to hear about this, @"Gordon_H". If you go back to your original user account and the original Dropbox folder, are you able to see your files there? Were the files actually synced with your Dropbox account? Namely, were you able to access them all from dropbox.com as well? Also, what do you see in your events page…

Hey @"JonOfficeatBDS", sorry to jump in here. Can you also try this through an incognito/private browsing window? And perhaps with a different app to unzip the folder?

Thanks for the update, @"Pavel_G49". Can you try a more advanced reinstall of the Dropbox app, to see if that helps?

Hey @"renegade909", thanks for the update. If you haven't already, can you also uninstall the Dropbox app, restart your device and then reinstall it?

Thanks for the screenshots, @"Lyn14". So, are you opening the file locally on your computer to edit it? How does the file appear when you're previewing it on dropbox.com, does it have the correct date format there?

Thanks for that, @"Awoj15". I see that you were in contact with a specialized agent, who gave you the steps to perform an advanced reinstall of the Dropbox app, but you never responded with the results. Did you try them to see if they help?

Hey @"Leilac", can you let me know how many photos/videos you're selecting at a time?

Hey @"Anna121", sorry to hear that! Have you tried reaching out to our support team? You can do so from here.

Hey @"Matthew S.50", if you create a test top level folder in your account, that will be non-shared and won't contain any other shared folders, and try to move the shared folder into that, does it work?

Hey @"Awoj15", thanks for reaching out to the Dropbox Community. I'm sorry to hear about your experience and wanted to let you know that we appreciate your feedback. Can you give me the ticket number of your most recent communication with our support team, so we can look into it? Also, what's your Dropbox app's sync status…

Hey @"hongcheol", thanks for reaching out to the Dropbox Community. If I understand correctly, you'd like to know how to share a file, is that right? Do you want the recipients of the file to be able to edit the file, or simply view and/or download it? Let me know!

Hey @"GreggM", thanks for reaching out to us. We appreciate your feedback here and I'm glad you took the time to update us on your issue. If it does return, please let us know. Have a great week ahead!

Hey @"Lyn14", would you mind sending us a screenshot of where you're seeing this? Also, how are you adding the file to Dropbox?

Thanks for bringing this to our attention, @"renegade909". Can you open the Dropbox app, tap on "account", then on the gear icon and then on "clear cache", to see if that helps? Keep me posted!

Sorry to see that you're having trouble with our desktop app, @"Pavel_G49". Can you perhaps send us some screenshots showing these issues you're having, so we can have a visual as well? How did you collect Dropbox from someone else's computer and why isn't the app allowing you to sign in? Any additional details would be…

Hey @"JMS4", thanks for posting your question to our Community! Can you guide me through the steps you followed to sync the files back to your computer? If you right-click on a file and choose "make available offline", does it help? Keep me posted.

Sorry to see that you're having issues with the backup feature, @"BobBurgess". If you'd like to disable the feature, you'll need to follow the steps in this article. Let me know if you run into any issues.

Hey @"shui", thanks for posting to our Community. When it comes to organizing your files, Dropbox does have some features that can be useful to you. You can take a look at the articles about naming conventions and automations in our Help Center for more info. If you have any questions, let us know. Cheers!

Hi everyone, we have an update regarding this. We identified the issue with the target audience of the message, and our team has already made the necessary adjustments. If you're still seeing the prompt and it's not relevant to you, please let us know. Thanks for the feedback!

Hey @"35567ggg", if you haven't already, can you also restart your computer and let me know if that helps at all?

Hey @"beachbum314159", thanks for taking the time to post about your issue and the resolution. We appreciate your feedback on this and if the issue returns or if you have any questions, let us know.

Hi there, @"blueLion", and happy Friday! You can absolutely have different settings for your files on different computers, even if it's the same Dropbox account. The feature that helps you make your files online-only is computer specific, so you can have different settings on different computers. I hope this helps, but let…

I'm really happy to hear that, Anna! If the issue does return, please give us a shout. Cheers!

Hey @"Anna881", the issue should indeed be resolved, but if you're still having issues, can we send you an email, so we can take a closer look?