Hannah Dropbox Community Moderator

Thanks for the update, @"Trevor147". Have you tried clearing out the Dropbox app's cache, to see if that helps? You can do so, by tapping on "account", then on the gear icon and then on "clear cache".

Hi there, @"Robingood", thanks for taking the time to post to our Community. I'm afraid that if the files are permanently deleted, there's no way to restore them, as they're removed from our servers completely. I'm really sorry to be the bearer of bad news. If there's anything else I help you with, let me know.

Hey @"Trevor147", thanks for reaching out to our Community. How did you originally connect this device to your Dropbox? Can you disconnect and re-connect it, to see if that helps? Also, there's an older thread about a similar issue, which you can take a look at, in case there's some useful info there as well. Let me know…

Hey @"NiFu", before I send you an email and assuming that you're also using the Capture app, have you tried uninstalling and reinstalling it, to see if that helps?

Thanks everyone for letting us know about this. We did have a temporary issue with Dropbox Replay, which should be resolved by now. Let us know if you're still having issues. Thanks!

Hey @"NiFu", can we actually send you an email, so we can take a closer look at your issue?

Hey @"J23", can we send you an email, so we can take a closer look into this?

Hi there, @"ByTheWillow", thanks for joining our Community. This is a tricky situation, but let's see what we can find out. If you go to your shared tab on dropbox.com, do you see the folder there? If you do, it should have a "join folder" button on the right, when you hover over it. Let me know and we'll go from there.

Hey @"Elroi", thanks for posting your question today! At the moment both the automation and file conversions can be video to video or audio to audio. However, we appreciate your feedback and I'll make sure to pass your comments along to our team. Let me know if you need anything else!

Sorry to hear about this, @"ST14". Are you getting credit/debit card charges or through iTunes/Google Play?

Thanks for the update, Megan! I'm happy to know that it's working. Regarding the files that haven't synced, is it possible that their names contain incompatible characters that might be stopping them from syncing?

Hey @"Sarah901", thanks for reaching out to us. I moved your post to a thread that's relevant to your issue. Can you check the solution on this thread, to make sure everything is okay with the app? Especially the part about the incompatible characters. Let me know what you find!

I see, thanks for the update, @"dragon user 2". In this case, I would definitely suggest reaching out to our support team. To do this, open a private browsing window on your browser and go to this page. In the "I want to look up information related to:" section, choose "other" and then add an email address you have access…

Sorry to jump in here, @"megan98"! Can you please let us know if you have the small Dropbox icon in your system tray? If you do, what's the sync status of the app when you hover over it with your mouse?

Thanks to everyone for alerting us to this. Our team is currently investigating this issue and will provide updates as soon as possible. Thanks!

Hey @"Mrbtailor ", sorry to hear about this. If your payment are made through Google Play, like Mark mentioned, you'll indeed need to cancel that subscription first, allow the account to get downgraded and then re-upgrade with the method you prefer. If you cannot find the Dropbox subscription in your Google Play Store…

Hey @"dragon user 2", thanks for the nudge here. If you're paying for a subscription, but you're on the Basic plan, you're probably paying for a different account. Are they credit/debit card payments or through iTunes/Google Play?

Hey @"bjardii", do you have the Dropbox desktop app installed on your computer? This app would have created a folder named "Dropbox" on your computer, and all your files should be synced in that folder. If you'd like to move the files out of Dropbox, you'll first need to make sure they're all available offline. Select all…

Hey @"35567ggg", thanks for the ping here. What's the current sync status of the app, when you hover over the Dropbox icon in your system tray?

Hey @"the_name_youll_be_known_as", happy Monday! Dropbox isn't really connected to iCloud; they are basically two different services, which shouldn't even interfere with each other. If you make changes to your Dropbox files using the local Dropbox folder on your computer, for example, Dropbox will sync these changes to our…

Hey @"ArcanumSolum", sorry to hear about this. Can you let us know which version of the Dropbox app you're using? Have you checked Sam's post on this thread?

Hey @"ioasdasdasda", thanks for joining the Dropbox Community! Can you send us a screenshot of the prompt asking you to sign in to the app? If you go to the "account" tab in the app's preferences, do you see your employer's account linked there perhaps? Let me know and we'll go from there.

Hey @"fernan a.", thanks for reaching out to the Dropbox Community. We really appreciate your feedback on this. I will make sure to pass your comments along to our team. Make sure to also check this thread, for additional info. If you have any questions, let us know.

Hey @"PrimeSpcts", thanks for joining our Community. Are you still facing this issue? Has the Dropbox application finished syncing all your files? You can check the sync status of the app, by hovering over the Dropbox icon in your system tray. Let me know what you find!

Sorry to hear about this, @"Errbies ". Are you still having this issue? How large is the file you're trying to upload? And have you tried a different browser or a private browsing window, to see if that helps? Keep me posted.

Hi there, If you're experiencing this issue, can we send you an email, so we can take a closer look into this?

Thanks for letting us know about this, @"TroyP". Can you tap on "account", then on the gear icon and then on "clear cache", to see if that helps? If not, make sure to uninstall/reinstall the app as well and let me know how it goes. Thanks!

No worries at all, Peter, I'm happy to see that you figured it out! If you need anything else, let us know. Have a great weekend!

Hey @"plc1", thanks for bringing this to our attention. Can you follow the steps here, to clear the app's cache and let me know if that helps? If not, try uninstalling and reinstalling the app as well. Let me know how it goes!

Hey @"Ralph Boustany", thanks for bringing this to our attention. I moved your post to a thread that's relevant to your issue. Can you check the troubleshooting steps and the solution here and let me know if it helps?