Hannah Dropbox Community Moderator

Sorry to jump in as well, @"Officina MAD", but to simply reinstall the app, you don't need to log out of it. Reinstalling the app (without uninstalling or logging out) should restore the Dropbox icon. Can you try from this link and let me know what happens? Are you getting some kind of error?

Hey @"auramona", thanks for posting to our Community and happy Friday! Everyone with access to the file will be able to see the comments on it, indeed. You can follow the steps here, to delete any comment from your file. I hope this helps, but if you have any questions, let me know.

Thanks, Corinna. It should already be there, after the update. Can you send me a screenshot of the options you see in Locations? (make sure to hide any personal info on the screenshot)

Hey @"nagisalin", sorry to hear about this. Are both your phone's OS and your Dropbox app updated to the latest version?

Hey @"FunnyBox", if after you reopen Thunderbird, you don't do a "backup now", does the issue come back after a while?

Hey @"kimhold", sorry to jump in. When creating a Transfer link, you have an option to "upload file/folder" from your computer, without uploading it to your Dropbox account first, and "add from Dropbox" which allows you to choose a file already in your Dropbox. So, is it possible that you just selected the file from your…

Hey @"CMAKEUP", thanks for the screenshots! The first screenshot that you sent me is actually from the desktop app's preferences, which answers the question about the location of the Dropbox folder as well. It does seem like you have the Dropbox for macOS on File Provider version of the app, since your Dropbox folder is…

Thanks, @"CMAKEUP". If you open your Dropbox application preferences and go to the 'sync' tab, is the Dropbox folder in ~/Library/CloudStorage?

Hey @"gmoorehn", thanks for the additional info. The version of the app is the number you see next to the word "Dropbox", when you hover over the Dropbox icon in your system tray. If the two Dropbox folder issue persists now, can you send us a couple of screenshots showing the issue as well, so we can have a visual?

Hey @"StapledonArts", thanks for your reply here. At the moment, there's no way to hide or disable this header. I will make sure, however, that your comments are passed along to our team. We appreciate your feedback and if you have any other questions let us know!

Hi from me as well, @"Ivanom". If you haven't already, can you restart your computer and then try this one more time?

Hey @"CMAKEUP", thanks for joining our Community! Can you let us know if you've updated to the Dropbox for macOS on File Provider version of the app? Where is your Dropbox folder currently located? Let me know and we'll go from there.

Sorry to hear about this, @"Jessica_Joy". If you open the comments on a file and then click on the "..." (ellipsis) icon, you should see an "unsubscribe" option. Can you unsubscribe and then subscribe again, to see if that makes a difference? Keep me posted.

Sure thing, @"duranf", I just emailed you, so we'll continue working on this over there.

Hey @"Buffy Crosby", thanks for reaching out to us. Are you the owner of the folder that these files are in? You can check that, by clicking on the share icon and then on "who can access".

Thanks for the screenshots, @"crismelo"! Can you give us some more info on the extra folders that you mentioned that Dropbox created? What kind of folders are they? And @"tuongvan", can you please give us the ticket number for your communication with our support team, so we can take a look as well?

Thanks, @"ghulseman", I just emailed you, so I'll see you there!

Thanks for the update, @"gmoorehn". You mentioned that you now have two Dropbox folders; what are the locations of each Dropbox folder? Also, if you hover over the Dropbox icon on your system tray, what is the sync status and version of the app?

Can you clarify something for me, Stephen? You mentioned that you (when you were a team member) converted your account back to an individual one. Can you let me know which steps you followed to accomplish that?

Sorry to hear about your experience, @"duranf". If you've paid for your Dropbox subscription through iTunes, and restored your purchase, but your account is still not upgraded, can I send you an email? Since this is an account specific issue, this would allow me to investigate further.

Hey @"Jeff-C-SFL", thanks for your contribution to this thread. Indeed, file and folder paths have a certain character limit, which you can see more about here. However, can you clarify what you mean when you say that Dropbox added a duplicate named sub-directory after your OS was reinstalled?

Hi there, @"rfrazier", thanks for posting here. Would you mind sending over a screenshot of this preview pane, so I can have a visual? I can't see that on my end, by just selecting a file, so just want to see what you're seeing. Thanks in advance!

Hey @"viben", thanks for your feedback on this one. Is it possible to send me a screenshot of the prompt you got? In any case, if you've made sure that your files are backed up to Dropbox and you have enough space available in your account, your files are safe, so no need to worry about that. But I'd like to look into this…

Hey @"crismelo", can you please hover over your Dropbox icon and let us know the version of the app installed on your computer?

Hey @"ghulseman", can we actually send you an email, so we can look further into this?

Thanks for the update, @"Nick K.19". Are these emails going to the address associated with the account you're reaching out from, or a different one? If it's a different one, can you reply to us from that account?

Hey @"rodneyrhodes", thanks for posting your question today! You should be able to restore deleted files through the iOS app, if you tap on "account" and then on "Recover deleted files" (in Features). This should redirect you to the website, so you can restore your files. Let me know if you have any more questions.

Hey @"duranf", thanks for bringing this to our attention. Have you tried upgrading your account, using a different browser or a private browsing window, to see if that helps? If not, can you also try a different payment method/card?

Hi again, Stephen. I completely understand your point of view, however, the thing is that by joining a Dropbox Business team, you are giving consent and ownership of all the data over to the admin. Nonetheless, it is possible to pass ownership of the Paper docs to a member of the same Dropbox Business team; so another…

Hey @"gmoorehn", thanks for reaching out to the Dropbox Community. Can you let us know a bit more about your setup? Is this a Mac or Windows computer? And is this the first time you install the Dropbox app on this computer or have you been using it? Let me know and we'll go from there.