Hannah Dropbox Community Moderator

Hey @"gmoorehn", thanks for reaching out to the Dropbox Community. Can you let us know a bit more about your setup? Is this a Mac or Windows computer? And is this the first time you install the Dropbox app on this computer or have you been using it? Let me know and we'll go from there.

Hey @"Bharath T", sorry to hear about this. I would suggest that you contact our support team about this directly. You'll need to go to this page from a private browsing/incognito window. Make sure you put in an email address you can access, fill out the form and submit your request. Let us know once you have your ticket…

Thanks for the confirmation, Rob. Dropbox wouldn't really do that, to be honest, so it might be the third party app/integration you're using to print the files. If you simply create a doc or a PDF file and open it on dropbox.com without printing it, do you see the same behavior?

Happy to hear that, @"NCMonsterTree"! If you come across any other issues, let us know. Have an awesome day!

Did you eventually uninstall and reinstall the app, @"bwessel"? And what's the sync status when you hover over the Dropbox icon?

Hey @"NCMonsterTree", thanks for posting to the Dropbox Community! I would suggest first checking the sync status of the app, to make sure it's done syncing. To do so, hover over the Dropbox icon in your system tray/menu bar with your mouse. What do you see?

Hey @"rwoj", just to clarify, do you mean that you've never created/copied links to these files and when you simply open them on dropbox.com, links are automatically created for them? And if so, how did you find the links? 

Hey @"bwessel", is one of the linked devices the one that has this issue? If it is, it's okay. As long as you don't have more than 3, which will mean that you won't be able to link it again, since there's a 3 device limit for free accounts.

A clean install should be possible with the advanced reinstall steps, @"AlexWijffels". Can you send us a screenshot of what you see after those steps are completed or a screenshot of where the process stops working for you?

Happy to hear that, David! If you have any other issues, let us know. Have a great day!

Thanks for getting back to me, Stephen. At the moment, you can share Paper docs between team and personal accounts, but you can't transfer doc ownership from a team account to a personal account. I completely understand where you're coming from, though, and I can assure you that I have passed your feedback along to our…

Hey @"stephenstephen", you are indeed correct about the version of Paper that you're using. Are you able to share the documents themselves from your current team account to your personal one?

Hey @"CC241", welcome to the Dropbox Community! This looks like it might have to do with your browser and not Dropbox, but let's see what we can find. Do you have your screen or browser window zoomed in? What happens if you zoom out? Also, are you seeing the same thing on different browsers or on an incognito window? Keep…

Hey @"LetsDesign", I would suggest reaching out to our support team by following the steps Rich described in his response above. Once you have your ticket number, send it to us as well, so we can look it up in our system.

I'm happy to see that you were able to find the culprit, @"NorthernHarrier"! You might want to look into this with Comcast's support team, they should be able to give you some more info. If you need anything else, don't hesitate to let us know!

Thanks, @"EbbiKoko"! Can you try to send your requests from a different browser or a private browsing window, to see if that makes any difference?

Hello from me too, @"Eefje"! You can follow the steps in this article, to see the size of your files and calculate the size of your folders. Let me know if you have any issues.

Hey @"AlexWijffels", sorry to jump in here as well. I would assume those security services wouldn't be possible to disable, but perhaps there's a way to whitelist Dropbox on them, to see if they're the culprit?

Hey @"GinatheGenerous", thanks for the nudge here. There have been some changes to the UI of the app, but you should still be able to upgrade from Plus to Professional directly from the Dropbox app on your Android device. One way to do so, is to follow these steps: * In your Dropbox app, tap Account (or Personal if paired…

Hey @"Shdhin", sorry to see you're having trouble. Can you give us some more details as to what the problem is? Are you having trouble logging into your account, because you don't have access to the email address?

Would you mind clarifying what you mean by "transfer", @"Shell83"? Do you mean that when you installed Dropbox on your computer, you chose to sync certain folders during the setup process, but are now unable to see those folders in your local Dropbox folder?

Hey @"EbbiKoko", thanks for reaching out to the Dropbox Community. Are you trying to send these requests through Dropbox or while signed in to a Dropbox Sign account? If it's through Dropbox, what kind of plan are you currently on? Let me know and we'll go from there.

Hey @"highpoint7", this should depend on the settings you have for this action on your OS, since the Dropbox folder is just like any other folder on your computer. If you want, you can move a couple of files, as a test, to check and make sure before you move everything.

Hey @"strubels", thanks for reaching out to us. Are you currently logged in to the account and have access to your files? If that's the case, since you can't verify your email, without access to it, I would suggest downloading the files, and creating a new account with an email address you can access, to upload the files…

Thanks for that, @"none22"! Can you please clarify if the app is syncing as normal or if it's actually stuck and never reaching "up to date" status?

Hey @"Nick K.19", thanks for your chiming in. If the email has come to you from one of the domains that Dropbox uses in an official capacity, but is irrelevant to you, feel free to ignore it. Let us know if it persists.

Thanks for trying, @"NorthernHarrier". Is it possible to try from a different network/connection, to see if you get those same results again? Also, which one is your main browser and which version of the browser are you using?

Hey @"Babycog", sorry to jump in here. The thing is that if you're using Dropbox, it's not advised to use other backup services to back up the same files, especially the Dropbox folder. Can you temporarily disable Carbonite, to see if the Dropbox sync icons appear? Because with the Carbonite icon there, we have no way of…

Thanks for checking! It seems you upgraded to a Dropbox Professional subscription. This is indeed a subscription intended for businesses, but it's not a team account. It's still an individual account with 3 TB of space, so you wouldn't have an admin console in this account. I hope this clarifies things!

Sure thing, @"TK76", I just emailed you, so I'll see you there!