Daphne Dropbox Community Moderator

Thanks for getting back to me here @"eperadam". Since the backup folder can only take the name of the device when it's enabled, that's why we suggest unlinking the device from the Dropbox account, so it can be reconnected with the correct device name. Unlinking the device from your account will indeed stop the app syncing,…

Hey there @"Firebrand01", I hope you're having a good day! The green tick sync icon would mean that a file is currently synced locally. However, the two people icon would usually refer to a folder being shared, rather than a syncing status. Could you send me a screenshot (excluding personal info) of the icons you're…

Thanks for posting @"eperadam"! I've just moved your post here since you have a similar question. When you have the time, please check out the info here, and let me know if you have any questions!

Thanks for reaching out to us here @"rentzdan000"! I've just moved your post here, since you have a similar question to the OP. When you have the time, please check out the info here, as there are some great suggestions from other users here. Let me know if you have any questions!

Much appreciated @"Erik" j.11! I've sent you an email too, so please check your inbox for my message and we'll take it from there - thanks!

Thanks for getting back to me here @"Chris S.14". Via the desktop app, the files will only sync down to your computer once you've entered the PIN to open the Vault on your computer. Once you lock the Vault again, the files are removed from your computer, as mentioned in the article linked above. On Dropbox itself, the…

Thanks for joining us here @"gourmetbooks". Can you let me know which version of the app you have installed? You can hover over the Dropbox icon in the menu bar to see this.

Hey @"Chris S.14", I hope you're well today! You can only access the Vault once you've input the correct PIN that you set when creating the Vault. If you do happen to forget the PIN, you would need to contact our Support team for assistance with regaining access to the files. I'd suggest checking out this article for some…

Thanks for joining the discussion @"Matthias C." I've just sent you a brief message to the email linked with your profile here. When you have the chance, please get back to me there - cheers!

Thanks for joining us here @"LUCIADAD". Can you just confirm for me, did you delete the Dropbox folder from your computer too? If so, have you tried restoring the folder from the Trash bin?

You can check the "don't ask me again" box before choosing to continue, which should disable the prompt from showing again in general, not just for those specific files, @"alexkeaton". If you have any trouble with this, let me know - thanks!

I've just sent you another email @"avengerzx99", please check to see if you received this to the email linked with your profile here. Thanks!

Hey there, just dropping in here! If you have any security concerns or questions about GDPR, I would suggest reaching out to our Support team so they can look into this with you and address your concerns. You can check out your Support options from here, but I'd be more than happy to create a ticket for you. Just give me a…

Thanks for reaching out to us here @"jyasskin"! I've just moved your post here, since you have a similar question to the OP here. When you have the time, please take a look at Fiona's post here for some more info on this. We are in the process of rolling this feature out to other users too over the coming months, but…

Thanks for posting @"Allmodcons79"! I've just moved your post here, since it seems you're having a similar issue to the OP. When you have the time, please check out the info in this thread to see if any of the suggestions help at all. Perhaps the accepted solution will do the trick? Give me a shout if you need anything!

Thanks for posting @"leonardBlunt"! Since you're having a similar issue, I've just moved your post here. Please take a look at Walter's post here for some more info, and let me know if you have any questions!

If you're still getting the error when the app is not running, then it would point that the issue isn't being caused by the app itself, @"bropdox". Could you send me a screenshot of the error that you're getting, when trying to save a file within Dropbox? If you're trying to save the file within a relatively long folder…

Thanks for joining us here @"bropdox". Can you let us know if the issue persists, in saving/renaming a file in the Dropbox folder, while the desktop app isn't running? If you're not familiar, you can close the app by: * Clicking the Dropbox icon in your system tray. * Click the profile pic/initials icon in the top right of…

We'd need to continue through out Support channel @"avengerzx99", which we can do via email. Can you confirm if you received the email from Lusil in your email inbox? If so, you'll need to reply directly back to that email in order for us to assist you any further with this. We won't be able to do this over the Community.…

Thanks for joining us here @"hsingh78". When you do a fresh installation of the desktop app, you can choose which folders you would like to sync before the initial sync starts. There is an option for "Advanced settings" within the first few steps which allows you to choose the location, and selective sync settings. I hope…

Could you let me know a little more info on where you're running into an issue, @"Michelle M.40"? Can you drag it to the sidebar, but it's not being added? Or are you not able to drag the folder at all? If possible, please send me a screenshot of the last place you're at when you run into trouble with this, excluding any…

Thanks for getting back to us here @"Co-laboration". If someone outside of the team shares a folder with a team member (the admin account in this case), then the folder is owner by someone outside of the team. The shared team space outside of the purple folder can only hold folders that are owned by the team itself, this…

It would be your email inbox @"avengerzx99". If you can't find the email within your inbox there, please just double check in the spam/junk inbox too, in case it was redirected there by mistake.

Thanks for getting back to me here @"Fulguletz"! In this case, I would suggest reaching out to our Support team for some help with this. To do so, please submit a help request from this page, via an incognito window (so you're signed out of Dropbox). Please just make sure to enter an email address that you have access to,…

Hello @"Fulguletz", I'm sorry to hear about the situation! Do you possibly have any devices still connected to your account? For example, the desktop or mobile app. If so, you can try the steps outlined here to reset the password through the connected device. Let me know if this helps!

Thanks for posting @"mindkiller991", sorry to hear about the situation! Please submit a ticket with our team by visiting this page via an incognito window, so you're signed out of any Dropbox account. This will make sure it's directed to the correct team to handle this. Also, once you do so, please let me know the ticket…

Thanks for joining us here @"genericUser"! For the desktop app, could you send me a screenshot of the error that you're getting (excluding any personal info)? Also, when you visit the website, it should be in the top level of your Dropbox account here. If you can't see it there, can you try searching for "Vault"?

Hi there @"writerb", thanks for reaching out! Could you send me a screenshot of the error that you're getting there? Also, just to confirm, are you editing the Paper doc via the web browser, the mobile app or the desktop app? Looking forward to your reply!

If you're not sure if the app was installed with admin permissions, I'd suggest doing a simple reinstall of the desktop app to make sure this is the case. Before uninstalling, you can also unlink the app from your account as this is another step we can take to try resolve the syncing issue. Once you've unlinked and…

Hey @"suzanna"! Do you have the computer backup enabled to sync your Desktop files? The delete everywhere notification is referring to deleting the file in your Dropbox account and connected devices. If the computer backup is enabled and syncing your Desktop/Downloads/Documents files, then the deletion of the file is…