Daphne Dropbox Community Moderator

Hey there @"samuelguerin"! As mentioned here, our team are indeed aware of the issue and would like to investigate further into this via our Support channel. If you'd like to do so, please let me know and I'd be happy to reach out and create a ticket for you. Thanks!

Thanks for posting @"dkp"! Can you try out these steps and see if that does the trick? Keep me posted!

Thanks for joining us here! As Walter mentioned here, you should be able to remove the Vault now. If you have any trouble with this, let me know - cheers!

For the Mac side, can you try these steps to fix any incorrect file permissions that could be causing the stuck sync? Also, before switching between the setups, I would recommend always checking that the desktop app is showing "up to date", to make sure everything is synced.

Apologies for the delay in getting back to you here @"TheDanny"! So we can have a better look into this, I've just sent a message to the email linked with your profile here. Please check your inbox when you have a moment and we'll take it from there - thanks!

Hello @"BeAuMaN", I hope you had a good weekend! I'd be happy to look into this further with you, so I've just sent a brief message to the email linked with your profile here. When you have the time, please check your inbox for my message and get back to me there. Thanks!

I've just received some news that I'd like to share with you all here! It appears that ESET has fixed the problem that was causing this error. For anyone running ESET on their device, please update to the most recent version of ESET to update to the software. Once you've done this, you should be fine to revert back to the…

I'm very glad to hear that @"mortiz"! Thanks for sharing your thoughts on this too, we appreciate all the feedback given. If there's anything else that I can help with, don't hesitate to give me another nudge here. 😁 Hope you have a great weekend ahead!

Sorry to hear about that @"mortiz"! Can you check your events page to see what happened there? Also, where did you lose the folder from? Was it a file already within Dropbox, or was it a folder that you were backing up perhaps with the computer backup feature? Let me know and we can go from there!

Hey again everyone, glad to see most have resolved the issue with the steps posted here! For any that are new to this thread, or still having trouble with this, here are the suggested steps: * Try the beta version of the desktop app, which you can find here. * If the beta doesn't resolve this, and you're running ESET,…

Do you have the same issue if you simply launch the Quicktime app? Sometimes, the recents lists for apps can trigger the download of Smart Synced files as they can request data from the file.

Thanks for joining us here @"Chris C"! Can you just clarify, are you opening the file by navigating to the file in the Dropbox folder and opening it from there? Or are you opening Quicktime and then opening the file through the app?

For anyone new to this thread, please check out this post - thanks!

Thanks for all your updates here everyone! If you haven't seen the earlier suggestions here, please try installing the beta version of the desktop app from here. If you're still getting this error with the beta version of the app, and you're running ESET on your computer too, please check out Walter's post here. Let me…

Thanks for joining the discussion here! When you have the time, please check out my previous post here for some additional info on this. I don't have any updates on the matter at the moment, but I can assure you that the team is still working on this. Please give me a shout if there's anything I can help with in the…

I've just moved your post here @"ashley_ucil" and @"kellygirl", since you're having the same issue as the OP here. Please try the beta version of the app to, which you can download here, and let me know how it goes. Can you let me know if you've also tried this @"azreiner"?

I completely understand your concern @"Donna7752"! The best option would be to see if the beta version resolves the issue for you, as it would be a one time action (you don't need to uninstall before), and the app will update to the latest stable version when a new one is released. However, from what I've seen it looks…

Hey there @"olaab", I've just moved your post here since this is a more recent thread. Please try the beta version of the app from here, and let us know if you're still having this issue with that version. @"Robertdam", as you're using ESET too, I've just reached out to the email linked with your profile here, so that we…

I'm glad I could be of help with this @"Crylock"! I'll be just a post away if you need anything else. 😁 Wishing you a great rest of your week!

Thanks for getting back to me here @"AdamFerg"! I have seen the issue you're experiencing here on the Community before, which was due to not being signed into the Microsoft app. However, I understand that you mentioned already being signed into your account via the app. Since reinstalling the apps, could you please just…

Thanks for all your updates here peeps! So that we can look into this further, we'd like to continue through our Support channel as some info we can't check on any account/device specific info here on the Community. Please submit a ticket with our team via the options available to your plan on this page. You can then let…

Thanks for the additional info @"Crylock"! For deleting the files, that wouldn't happen, to delete all files with the same/similar name on your device. If they are indeed simple copies of the file with slightly different contents, even if they have the same name, only the specific file that you delete will be removed from…

Thanks for all your posts here, happy to see you all helping out those new to the thread too! If you haven't already, @"Francisgo", @"butnothing" and @"ifigares", please try installing the latest beta version from here, to see if that does the trick. If not, please let me know if you happen to be running ESET on your…

Just a quick update! We believe that there might be a different issue for those with ESET on their devices too. If the steps suggested here don't resolve the issue, or you already had this applied from our Help Center article, please let me know so I can reach out to you through our Support channel. Looking forward to…

Hey @"fernandomtnez2002", I hope you're well today! Please try installing this beta version of the desktop app to see if that does the trick. If not, don't hesitate to drop me another message here - cheers!

Thanks for joining us here @"dominicperry"! Since you've checked most of the relevant steps there, I've reached out to the email linked with your profile here so that we can look into this alongside some device specific info. When you have the time, please check your inbox for my message and get back to me there - cheers!

Thanks for all your updates here everyone! As I'm sure you've seen, this beta version of the desktop app has been suggested to resolve the issue for the moment while we look into this. I've noticed a lot of mentions of using ESET too. In these cases, I can suggest checking to see if it's been set to exclude the Dropbox…

Hey there @"Zul Keith Lee"! Since you have a similar question to the OP here, please have a look at this thread for some more info. Hope this helps!

I hope you're well today @"Crylock", I'd be happy to help out with this! For the issue you're having with multiple copies of the files, just to have a better idea of the situation, can you let me know what file type these are? Also, which app are you using to edit these files? Are all the copies saved in the same location…

Hi @"tale88", I'm sorry to hear you're having trouble with this! Just to confirm, are you getting this error from the desktop app when it's trying to connect? If so, please check out this article for some more info on the error. Let me know how it goes!