Daphne Dropbox Community Moderator

Glad to hear that @"LutherH"! Give me a shout here anytime if you have any other questions. 😀 Wishing you a great weekend ahead!

Glad to hear that @"JuliaH1". If you need anything else, don't hesitate to give me a nudge here. 😀 Hope you have a great weekend ahead!

Hi there @"LutherH", I hope you're doing well! You'll need to disable the computer backup feature first, which you can do with the steps outlined towards the bottom of this article. In step 6, you'll need to choose the keep the files on your computer, rather than in Dropbox, and the files will be automatically removed from…

Hello there @"OllyL", I hope you're having a good day! Does this happen with all Excel files in Dropbox? Or do you see this happening for "Online only" files compared to "Local" files? If possible, please try testing this by pinning a file that is "Online only", check to see if it's pinned, and then right click the file…

Hi there @"David777", please check out Walter's post here when you have the time, and let me know if you have any questions - thanks!

Thanks for all the additional details @"Allvitende"! It would be best to look into this alongside some account specific info too, and I see that you mentioned you've already reached out to Support previously. Can you let me know the ticket number (eg. #1234567) for your case with the team, so I can check this from my side?

Awesome, thanks for that @"ramblingsu"! I've just sent you an email, so please check your inbox when you have the time and we can go from there. Cheers!

Thanks for that info @"ramblingsu"! Does the current sync status show it's "up to date", or "syncing"? Also, could you just send along a screenshot of the icons that you're seeing for your files at the moment?

I see, thanks for confirming @"ramblingsu". Which version of the app do you have installed at the moment? Also, what OS version is your device running?

Hey @"ramblingsu"! Can you just confirm for me, does this only occur when you make a file available locally on your computer by double clicking the file to open it? If you make one of these files online only through the right click menu, and afterwards make it local through the same right click menu, do you see the…

Glad to hear that helped @"dbloomfield1"! If the issue does crop up again, don't hesitate to give me a nudge here. 😀 I hope you have a great rest of your week!

Thanks for getting back to me here @"JuliaH1"! If you use an incognito/private browsing window, do you see any difference in the preview then? Otherwise, how about when using another web browser altogether?

Glad to hear that @"sahilgoyal"! If you need anything else, feel free to give me a shout here. 😀 Hope you have a great rest of your week Sahil!

Thanks for that @"sahilgoyal"! It looks like you're account is currently part of a free team structure, which is probably why you're not seeing the option to change to Family. Can you try leaving or disbanding the free team structure (more info on this here), and then try change plan once more?

Hey @"JuliaH1", thanks for reaching out to us here! Just to make sure we're on the same page, can you let me know where you're previewing the files from? Eg. the website, desktop app or mobile app. Also, if you download the file from Dropbox and use a local app to open the file, does it appear normal there? Let me know and…

Hello there @"JakewVP", I hope you're having a good day! Can you clarify for me, is the issue occurring just when you change the link ending and try open the link via the browser, or when you embed the link with the end changed? Also, are you receiving a specific error? Could you send along a screenshot of this, if so?…

Hi @"Caterina1993", thanks for posting! Can you let me know if you tried the steps outlined towards the bottom of this article, to disable the backup feature, via the desktop app settings? Also, can you let me know what steps you took to try disable this via the website? Looking forward to hearing back from you!

Hi there @"sahilgoyal", can you let me know if you're following these steps to upgrade to the Family plan?

Thanks for joining us here @"Rossella Brambilla"! To have a better look into this with us, I've just sent you a brief email to the address linked with your profile here. Please check your inbox when you have the chance, and get back to me there if you'd like to. In the meantime, a workaround I can suggest is to make any…

Hello there @"dbloomfield1", I hope you're having a good day! If you haven't already, can you restart your computer to see if that does the trick? If you're still getting the errors after a restart, can you let me know which version of the app you have installed, and the current sync status? Let me know how it goes!

Thanks for the additional info @"Allvitende". Can you just clarify for me exactly what is preventing editing for the files? For example, is there an error message? Is there no visible option to edit the files? If you can, please send along any relevant screenshots of this too, as the visual is always helpful. Cheers!

Hi there @"davidlpittmanjr", I hope you're well today! You can use shared links to allow view only permissions to the content you choose to share. If you have an account with a Professional or Business subscription, you can also disable downloads for the shared link too. This wouldn't prevent them from being able to take…

Hi there @"Janesavi", thanks for reaching out to us here! Could you just make sure that your device is running the latest OS version, and the lastest version of the Dropbox app? Please let me know which versions these are too, to have a better idea of your setup. Looking forward to hearing back from you!

I'm glad to hear that helped @"mikemmerling"! If there's anything else that I can help with, please don't hesitate to give me a shout here. 😀 Hope you have a great week ahead!

If it's showing a building icon, this means that this is a team folder rather than a shared folder @"TB00". A team folder works differently to a shared folder, as it allows the subfolders to have different permissions. To clarify, are you an admin on a business team, or a member of a team?

Thanks for joining the thread here @"Michelle D.17"! You'll need to fully unshare the folder with the steps outlined here, under the "How to unshare a folder" section. If you tried those steps already, can you let me know what happens when you click the unshare option?

Thanks for posting @"BethOfAus". For the moment, I can suggest using this workaround to help with the issue. I'd like to have a better look into it with your through our Support channel though, alongside some device specific info, so I've just sent you a brief email. If you'd like to, please check your inbox for my message…

I'm glad to hear that @"Briskola"! Thanks for sharing your fix with us here too on the Community, I'm sure this info will be helpful if anyone else has a similar issue. I'll be just a post away if you need anything. 😀 Wishing you a great weekend ahead!

Hello @"mikemmerling", I hope you're having a good day! To have a better idea of the issue, please let me know the following:* Does this happen with multiple video files, or just a specific file? * Does using another web browser help? * How about an incognito/private browsing window? Let me know and we'll go from there!

I'm sorry to hear that @"Amxim", I'd be more than happy to keep looking into this with you if you'd like to. I'd suggest making sure that the Dropbox app and your device's OS are up to date. If there are not pending updates for either, you can reinstall the Dropbox app to see if that makes any difference with the errors…