Daphne Dropbox Community Moderator

Hey @"Charl B."! At the moment, we don't have any info on this to share, but thank you for sharing your interest in this. If there are any updates, we'll make sure to keep you posted - thanks!

This wasn't something I was able to replicate on my side I'm afraid, @"Amxim", so I would like to ask you a few more questions here. Does this particular folder contain a lot of data? If you can, please let me know roughly the size of the folder. Also, if you use another WiFi connection, or cellular data (through hotspot…

Sorry to hear that @"Dorian Gray". In this case, there isn't much I can suggest in terms of regaining access to the account if you can't take any of the steps in the article Lori provided. Having said that, to cover all possibilities, you can submit a ticket with our Support team to see if there is anything they could do.…

Thanks for getting back to me here @"Briskola". Can you let me know the exact sync status? Is it showing "up to date", or "syncing xx files"? Also, do you have your Mac's settings to save screenshots to the Desktop? This is necessary for the Dropbox app to be able to save the screenshots. If you're not sure about this, you…

Hey @"espringer", I hope you're doing well! Just to narrow down the issue here, can you let me know if you see any difference when using another web browser, or an incognito browsing window? Also, please try clearing your browser cache and load the links again to see if you see the same error. Let me know what you find and…

I see, thanks for clarifying @"rnbwpnt". Since this isn't currently possible at the moment, if you'd like to, you can share this as a feature request in our dedicated area of the Community here. Sorry that I can't be of much further help with this, but please do let me know if you have any questions!

Hi @"rnbwpnt", happy Monday! You can check the current sync queue with the following steps:* Click the Dropbox icon in your menu bar/system tray. * Click the upward arrow just above the bottom of the window, where it shows "Syncing xx files". From there you can even prioritize the sync of certain files, if you need to…

Hey @"Jezzac", thanks for reaching out to us here! Just to make sure we're on the same page, can you send me a screenshot of where you're referring to? Also, if you force close and re-open the Dropbox app on your iPhone, does this update the starred files? Looking forward to hearing back from you!

Hey there @"Gary K.2"! Could you try an advanced reinstall to see if that does the trick?

I see, thanks for clarifying that @"categreen"! I could suggest disconnecting the Microsoft Online apps from your Dropbox account, and then reconnecting to see if that helps. This won't affect how you can use/edit the files locally on your computer, so your current workaround can still be used. You can find the steps on…

Thanks for trying that @"Amxim". Is there any noticeable difference with this specific folder than the others in your account? For example, is it a shared folder? Have you recently rebooted your device to see if there's any difference in the behaviour then?

Thanks for all your updates here everyone! Just to confirm, if you make an online only file local through the right click menu (right click > Smart Sync > Local), does the thumbnail show correctly? Is it only while opening an online only file by double clicking it, or by opening directly from another app, that you no…

Would you mind sending a screenshot of the error that you're getting @"categreen"? Also, which version of Safari are you using?

Hey there @"Briskola", I hope you're having a good day! Can you just let me know what version of the app you have installed? Also, what is the current sync status showing? Looking forward to hearing back from you!

I'm sorry to hear about the situation @"Bawlzofglory". Can you let me know the ticket number (eg. #1234567) for the case you opened with our Support team, so that I can check on this from my side?

Спасибо, что обратились к @"Rominroman"! Поскольку у вас есть аналогичный вопрос, я только что переместил сюда ваш пост, так что просмотрите информацию в этой теме, когда у вас будет время. Я буду рядом, если у вас возникнут вопросы! ---- Thanks for reaching out @"Rominroman"! Since you have a similar question, I've just…

Can you try disabling and enabling Dropbox as a location within the Files app to see if that resolves the error, @"Amxim"?

Thanks for checking on that @"JB40"! I've just sent you an email so we can investigate further through our Support channel, if you'd like to. Please check you inbox and get back to me there when you have the time - cheers!

Thanks for checking on that @"bob2021"! So we can look into this further, I've just sent you an email to the address linked with your profile here. Please check your inbox when you have the time and we'll go from there - thanks!

I'm happy to hear that @"IesKorp", even if it is a little strange! If the issue does crop up again, please don't hesitate to give me a shout here. 😀

Thanks for the ticket numbers! I've just followed up with you both there, so please check your inbox when you have the time, and feel free to give me a nudge anytime.

Hey @"rpacheco1959", I'm sorry to hear you're having trouble with this! Just to rule out a few possibilities here, have you checked your junk/spam folder in the new email account to see if the password reset email was misdirected there? Also, do you happen to have any devices connected to your Dropbox account still, or any…

Thanks for reaching out @Coma666! It sounds like you're only seeing the preview of the file, as Jay outlined here. Have you tried downloading the file to play it locally on your device?

Hey @"tl015", thanks for reaching out to us here! That does sound like a rather strange error, would you mind sending me a screenshot of that? Also, if you restart your browser, or use another browser altogether, do you still get the same error? Looking forward to hearing back from you!

Thanks for joining us here @"bob2021"! Are you not seeing the space if you check your plan page here? If not, can you check for your device's eligibility as per this article?

Thanks for all your updates here everyone! While we're looking into this issue, please submit a ticket with our Support team so that we can investigate the matter further. You can check out your Support options here. Also, you can let me know the ticket number (eg. #1234567) you receive here, so that I can follow up with…

Thanks for getting back to me here @"SPZC". If you're using a headless install, there isn't much more I could suggest here. You would be able to share from the local Dropbox folder if you used the full desktop app, which you can check out the requirements for here, if you're interested. Otherwise, if you're comfortable…

Thanks for those screenshots @"IesKorp"! Can you try clearing the app cache and searching again? You can do this by:* Open the Dropbox app. * Tap the "Account" tab. * Tap the gear icon in the top left corner. * Choose the option "Clear cache". Also, if you haven't done so already, please restart your device to see if there…

Apologies for the inconvenience you're having with this @"JOfE". Would you mind sharing the ticket number (eg. #1234567) for your case with our Support team with me, so that I can check on this from my side? Also, in the meantime, perhaps checking from your share tab here to locate the "shared" folders will help with this.…

Hi there @"IesKorp", I hope you're having a good day! Just to make sure we're on the same page, are you getting no results at all, or perhaps getting an error? Could you send me a screenshot of what you see when you try performing a search? Looking forward to your reply!