Calvin2DBX Dropbox Community Moderator

Hi @"Pert", Sorry you're having trouble seeing the reply which was sent. Let's see if we can create a support ticket a different way, please. To do this, right click the following link, and choose open in Incognito, or Private: https://www.dropbox.com/support Don't sign into the account, instead, check the buttons below…

Hi @"serpvect", Sorry to hear you're having trouble with payments. Thanks for providing the details. I have notified the team internally and bumped the priority of the mentioned ticket. You will get a reply directly in your account email. Please be sure to check your spam/junk folder. Keep me posted in case of anything…

Hi @"anazacco", Glad to help! You're welcome any time

Hi @"DimAlex", Glad to help any time!

Hi @"dukeeastwood", The Dropbox folder is designed to be a two way portal for anything you want in your Dropbox account and on a computer. If you copy from the Dropbox folder, you can set the original in the Dropbox folder to "Online", after, which would all but instantaneously stop it taking up any space. Is the the end…

Hi @"DenisInternet", Thanks for reaching out to the Community! I moved your post to this thread as you have a similar question about changing the storage path. Keep me posted on what you find!

Hi @"DimAlex", Perfect! Glad you were able to find what's using your space. Here's what to do: Click the waffle button at the top left corner, and choose Backup. That's where you can see and manage that part of the space in your account. Let me know how you go!

Hi @"BenjCell", Thanks for getting in touch! There might still be something that can be done. The administrator will be the colleague whose Dropbox you were a part of before they removed you. Ask them (only they can do it) to restore your account within 7 days and they can convert it back to an individual account instead.…

Hi @"millerjg", Thanks! Sorry if you already tried this, but unplug then re-connect the drive, and let's make sure the connection works i.e. you can access the content on the drive from your computer. If it's still stuck at exactly the same percentage, a screenshot of that is always welcome for any clues we might be able…

Hi @"Stuwhitt", Excellent! Great to hear you're back on track! Keep me posted in case of anything else!

Hi @"jeffreysgreen1", Just stepping in to help further here. You most likely have different emails set up in each place, and one of them is correct, so let's find out which one! Tap the person icon in the iPad or iPhone apps to see which email you set it to use there, since that's going to be the one you have your files…

Hi @"anazacco", Happy to help clarify here. When you join a folder, it will use space from your Dropbox plan. On your computer, it depends on your preferences. Did you set the default to be "online", or "offline" for new files on the computer? You can right click any item that sync to the computer and choose either "Make…

Hi @"millerjg", Let me see if I can help you out here. There should be a status report for the app after you click to expand it, there will be a bar with text that says "Your files are up to date", "Syncing [filename]", "Syncing [x] files", or "Syncing paused until [x]" Let me know what you find!

Hi @"DimAlex", Hope you don't mind if I jump in here. Thanks for the screenshots! Please click on your avatar on the website, then choose Settings, then Plan to get there. Here's a direct link if you have any trouble finding it: https://www.dropbox.com/account/plan Let me know what you find there.

Hi @"johnysins", Thanks for reaching out! Seems you're running into exactly the same scenario here. Ask the sender to create a view only link for you. A link should be viewable on any platform (it won't depend on you using a tablet rather than a phone), rather than a shared folder invite. Have you tried viewing from a web…

Hi @"aguirre2018", That's no trouble at all, glad to help any time! Thanks for letting me know!

Hi @"dukeeastwood" Sorry if I'm still missing something, but just a thought: * Use the steps I gave you to move the Dropbox folder, to a hard drive that can fit what you want to work with, i.e. 13 TB of data * Let the files download fully (make them "offline") * When it's done, sign out of the desktop app. After you sign…

Hi @"Froskurinn", Hope you don't mind if I chime in here! Thanks for the additional context, and with that, I would like to confirm that once the photos have been uploaded to the Dropbox account, deleting them from the phone won't affect the content in Dropbox. Let me know what you find, or if you need anything else.

Hi @"Tshaw", Thank you for getting in touch! Let's get a screenshot to be sure of what you're seeing and why. Also, if you have a high DPI setting, based on what you described so far, it's worth ruling this out if it applies to your situation:…

Hi @"dukeeastwood", Where did you choose for Dropbox to download the files when you set up the app? If you want to change it, you can see the app preferences. Go to the Sync tab, and use the Move option and set the Dropbox folder to live somewhere else.

Hi @"Lennonsworld", Thanks for getting in touch on this! I double checked for you, and that's not actually a feature on Dropbox Plus, which is why you don't see the option. Sorry for any confusion! If you scroll down to the "Compare all features" section here, you can verify which plans have this option, and what other…

Hi @"marcusdentist", Just wanted to check in with you. It sounds like you were able to fix everything, which is awesome! Web browsers can offer to save a username and password to auto-fill the page in future. That's configured in the web browser (not Dropbox), so if you run into anything like that, a good tip is try in a…

Hi @"Pert", Just wanted to check on your progress with this. I can see that @"Jay" got back to you in the email ticket earlier today. Can you check your email inbox for his reply and let me know if you run into any trouble? Thanks!

Hi @"mpaynotta", Thanks for getting in touch! That's a great idea, let's see how you can achieve this. You can request files by creating a link that can be posted outside Dropbox. Create and manage the file request from the side panel on the Dropbox Home page, here: https://www.dropbox.com/requests Anyone with access to…

Hi @"noeltroy", Nice to e-meet you in our Community! It's a great idea, and I can see how useful it would be. You can visit the 'Share an idea' section where we keep track of suggestions like this. The more upvotes a feature suggestion gets, the better! In the meantime, it's worth checking out if the manufacturer supports…

Hi @"AbbyGail Yap" , Sorry to hear that didn't pan out. Have you tried asking them to send you a link to the content, so you won't get that screen in the first place? 

Hi @"dukeeastwood", I appreciate you're frustrated, so let's help you understand exactly what to do, and where. * Click the Dropbox app, near the time/date in the corner of your Desktop * In the app window, click the folder icon NOT the web icon * It will take you to exactly where the files are saved on the computer From…

Hi @"Stuwhitt", Nice to hear from you in the Community! Let's get to the bottom of the folder structure issue for you. You signed out from the app, which must have caused a clean slate as far as the configurations go. That would be why you went back to the previous layout. Do you see a prompt to opt back in again to the…

Hi @"AbbyGail Yap", Great job with the screenshots! From those I can see it definitely isn't a shared link that they have sent you, so that's why you get to that screen. You should be able to dismiss the prompt to upgrade, to view as you do on the iPad. Try tapping the "x" to the right of where it says "Your Dropbox is…

Hi @"murrayzz1", Thanks for reaching out to the Community! When a document is signed, we email a PDF copy of the executed version to both recipient and sender, unless the sender has requested for this option to be disabled. You'd have to contact the sender if they disabled the option of receiving a copy. Please see here…