Calvin2DBX Dropbox Community Moderator

Hi @"matthewp", Awesome! Glad to see that helped!

Hi @"oceanside22", Thanks for reaching out! Glad to clarify about the automated name changes. Files you add, manually, will keep whatever names they had originally. There is no automation, unlike when Camera Uploads is used, so they don't change, unless you add a custom name rule to the destination folder yourself. You can…

Hi @"Me420", Thanks for confirming! OK, so, even though there's no way for Dropbox to control anything that's happening from within the Gmail app side, there's one more thing I'd like to rule out. If you go to your Dropbox account settings, you can check the "Apps" section,…

Hi @"zf-itbuilder", Hope you don't mind if I jump in with a suggestion here. Please right click the Dropbox folder, choose Properties, and wait for that to calculate the total size on disk and file count. If running close to 300,000 files, use selective sync to reduce the workload on the app. For example, start off with 1…

Hi @"AbbyGail Yap", Did you check the emails signed into the apps? If they are the same in the iPad app as on the iPhone app the behavior should be the same. For example, if they sent you a link via email, and you tapped the link, it should take you to exactly the same view. Is that how they shared with you? A view…

Hi @"matthewp", No, not at all, re-running the installer won't affect any files already on Dropbox or in your Dropbox folder. Let me know what you find after with the options shown in the right click menu. Screenshots are always welcome!

Hi @"rasworth", I'd love to clarify this better for you if I can, Richard! I understood from your first message that you had already installed Backup Beta on one Windows 11 PC, and weren't having any issues with that. Also, you had other devices, like a Windows 10 PC, and you wanted to keep them on the old configuration,…

Hi @"megawhite", Glad to help you here in the Community. You'll see I moved your post to a larger thread where you can see what's been tried in similar circumstances. Be sure to rule out everything here, first: https://help.dropbox.com/installs/high-cpu-usage Let me know what you find!

Hi @"debasissadhukhan", Just letting you know that I obscured some of the information in your screenshots based on our Dropbox Community Guidelines, and moved your post here for more context as we get to the bottom of this soon!

Hi @"matthewp", Just looking to narrow down on this issue for you. Thanks for the heads up about the difference in the OS! I don't think it's the deciding factor here, but the latest version of the OS is recommended. In case any installer prompts were missed regards what it can do in Finder, you can get the full offline…

Hi @"Paul R.81", I'd like to jump in here if you don't mind. When you're in the Dropbox mobile app, tap "+" and choose "Upload photos". If you don't get to see any videos from there, after "Upload photos", at the top, choose "Album" instead of "Photos" and go via the different albums like Camera roll, Screenshots, Videos…

Hi @"conalwn", Thank you for the screenshots so far, they really help to illustrate the odd nature of this error message. One thing we don't have a view on yet is how much space is left on the Mac hard drive side. Sorry if you've already checked that, but just to rule it out: Click the Apple menu --> "About This Mac" -->…

Glad that did the trick! That's a great question, and there are 2 ways to go about it: 1) Create a "Uploads" folder inside your computer's Dropbox folder, so you only need that one enabled. You'd then move the files to the correct places as and when they land on the web. 2) If space is the issue, you can set the default…

Thanks for the screenshot, Dave, that helps see what's going wrong there. You can use the app that way, to get to a web portal, but all the uploading will be handled by a browser all the same. The app can take the heavy lifting off from the browser instead if you select folders to reside as "online" (they won't use your…

Hi @"wearpants", Hope you don't mind if I jump in here. If you haven't already, please have a look in your Dropbox account settings on the web, too. Check if the Dropbox system extension is disabled, which is what allows for that online functionality. Try selective sync (from the app preferences) to save space for now. Let…

Hey @"dukeeastwood", Thanks for getting in touch! Yes, exactly as @"Rich" mentioned, you can copy Dropbox folders, just like any other folder on the computer. You will need to be able to fit them "Offline" to do that, so it's a good idea to check how big they are on Dropbox, first. Next, have you got the Dropbox desktop…

Hi @"asdxasdx", Just seeing if I can help here. Yes, you definitely need the emails to match for Google integration with Dropbox, same for Microsoft Office. If you are signed in with the same email there (in Word for the web, for example) as you use for your Dropbox account, you should be fine. Is this still happening with…

Hi @"davedp", Just chipping in here with some clarification for what you need to check, Dave. When you click the tiny black and white Dropbox icon, near the time/date in the corner of your computer's Desktop, do you get a new window open up? There should be some status info there, with a bar at the bottom that says "Your…

Hi @"hannahbrosky", Thanks for reaching out! Is that error coming up both on computer and mobile device? Good to see you already tested in multiple browsers, and clearing the cache. Let me know if accessing via the Incognito Mode or Private Browsing modes in your browser helps. Thanks in advance!

Hi Abby, Thanks for keeping me posted! From that, we can see some of the folders are "not added", so they can't be using your space. The missing piece of the puzzle is how large the item you need to add is going to be. Can you ask the other side to use the calculate size option, and let you know what to expect? If it's…

Hi @"Rebecca16", Thanks for that excellent question here in the Community! I'm sure this would benefit of lot of people to consider how it can be done, with what's available already. All you would need to do is create a shared link to the document, from the "company wide" location in your case. Once you have your link, go…

Hi @"newton1", Thanks for reaching out in the Community! I have moved your thread here so you can see the best way to reach support directly in this case, as @"Rich" laid out. Right click this link, instead, and choose open in Incognito or Private, so as you won't be signed into any account with limited support options for…

Hi @"gerryvdbyl", Thanks for getting in touch! I'm sure we can solve this startup issue. Right click your Dropbox folder in Finder, choose Get info, and let's be sure there's less than 300,000 files populated in there so far. Also, have a look from here: https://www.dropbox.com/account/security — do you see it listed under…

Hi @"NancyTheSpeedy", Definitely the easiest way would be as @"Jay" mentioned, by sharing any files or folders you need from your account to another, if they have one. You can see the full set of steps involved here https://help.dropbox.com/accounts-billing/multiple-accounts/move-files-between-accounts If they don't have…

Hi @"Lui Hepworth" and @"Dmitri772", Let's drill down on the source of the problems here. @"Lui Hepworth", did the icons change at all to the kind shown here: https://help.dropbox.com/sync/macos-sync-icons ? If they're completely missing, a screenshot of how the files appear, for any clues, would still be great to have.…

Hi @"rasworth", Thanks for taking the time to reach out on this! Glad to hear you're enjoying Backup Beta and that it's working well for you! We'll check on this with the team to see if there's any updates to share. In the meantime, you can check out this page to see the latest details as and when they come:…

Hi @"Jane Masamba ", Just wanted to suggest a few extra steps here, Jane. You mention a change in access message from the events page. A screenshot of what it says would be great to have for any clues we can spot there. Check with the other side if they can re-share, but also, from your Dropbox Home page, click on…

Hi @"yanfei wu", I'd like to jump in here if you don't mind. I see that you get a blank screen when trying to set up the app on a new device. That usually indicates some kind of software such as VPN or security suites are blocking connections with Dropbox. If you have anything like that, you might want to try turning them…

Hi @"SparkyCanada", Nice to e-meet you! Can you send a screenshot of the sync status, please? At the bottom of the window, there'll be a bar with text that says "Your files are up to date", "Syncing [filename]", "Syncing [x] files", or "Syncing paused until [x]". Let me know what you find.

Hi @"LR0108", Just digging a little more into this with you if you don't mind. Let's check the phone is actually "seen" by the OS. On your Mac laptop, are you able to view the photos from the phone through any other apps, such as the Photos app? You don't need to import them using that, but so long as it can "see" the…