BenDBX Dropboxer

Hi @"Wavola" and @"hsiktas" Thanks for bringing this to our attention. I've contacted the team who works on distros and they are requesting a bit more information to better understand what issues our users are running into. They also wanted me to point everyone to the Lunar Lobster page. Can you be specific about any…

Hi @"MG83" Would you mind if we reached out to you via email to further investigate this issue? Regards, Ben

Hi @"ThomasKronevald" If you did not make any of these changes, the most likely culprit for the broken link is the link creator leaving the shared folder. You can get these links working again by adding the creator of the links back to the shared folder. Regards, Ben

Hi Everybody, I wanted to follow up to confirm that 326 has been released, and it should resolve this issue. Please let us know if you are still experiencing double audio on iOS and I will make sure that information gets passed on. Regards, Ben

Hi @"Timmy G", This folder contains the content of your Dropbox at the time you opted out of the beta. If you didn’t have any local changes, this folder contains redundant information. If you had local edits that hadn’t synced up, those edits would appear in that folder. Regards, Ben

Hi everybody, I'm currently looking into the redirection from dropbox.com/tour that is preventing users from completing the promotion. We will update this thread when we have more information. Regards, Ben

Hi Everybody, We have implemented a change to naming conventions so that the uploader name will no longer be excluded from requested files. Feel free to test this out follow up here if you have any further questions. Regards, Ben

Hi Everybody, If your shared links have stopped working, please refer to this Help Center article for troubleshooting steps. If your links still don't work after taking these steps, you can contact the support team for further assistance. As Rich mentioned, shared links default to the “Can Edit” setting. You can restrict…

Hi @"bgbuchanan" and @"pineman" Thanks for bringing this to our attention. This release was reposted due to some users experiencing problems accessing the build. All of the posts contain the correct link, but we will go ahead and clean these threads up to eliminate any confusion. Regards, Ben

Hi @"jstolder" and @"HappyTales" Thanks for showing interest! I have spoken with the team responsible for the program ArielleS mentioned. If you are ok with it, I can pass along your email addresses so that they can contact you when they send out information and invitations. Regards, Ben

Hi Everybody, We have resolved this issue. Quit and relaunch your Dropbox app to remove the icon from your dock. In some cases, caching issues require a second quit and relaunch. Please let us know if this issue persists and I will pass that information onto the appropriate team. Regards, Ben

Hi Everybody, Thanks for bringing this to our attention. We are actively investigating this issue. I will post an update here as soon as I have more information. Regards, Ben

Hi @"Peter H.87" Thanks for bearing with us while I checked in with our engineering team about your issue. The scaling problem could be a function of resolution. As a first troubleshooting step, you may consider adjusting your resolution to see if this problem persists. If you are still experiencing this scaling problem,…

Hi Everybody, Thanks for bringing this to our attention. I have passed this information onto the appropriate team, who is currently investigating. We will update you when we have more information. Regards, Ben

Hi Everybody, Thanks for reporting this issue. I have passed this information onto the appropriate team. They have been actively investigating why some of our users are receiving emails despite being unsubscribed. We will update you when we have more information. Regards, Ben

Hi Everybody, For anyone still having this issue, try updating your GPU drivers and motherboard firmware to the latest versions. If this does not fix the issue, reply here and I will pass that information onto the appropriate team for further investigation. Regards, Ben

Hi @"Shadowmech" Thanks for reporting this issue, and for your patience while I looked into the matter. I brought this to the attention of the appropriate team. I understand that the messages can be confusing without further context, and as such we are actively exploring options for clearer messaging around login attempts.…

Hi Everybody, Thanks for reporting that emails are still coming through despite notification settings. I raised this issue to relevant teams earlier this week, and they have been actively looking into why this is happening. We will update this thread when we have more information. Regards, Ben

Hi Everybody, Thanks for your input here. As we noted above, saving scans as a jpg is not officially supported. I have flagged the issue of some Android users seeing this option to the appropriate team. Regards, Ben

Hi @"TERRACE_87" and @"SdogEinnarg" You can now create GIFs in Capture on Windows. You should now see "Download Video as GIF" as an option, but there are a few things to keep in mind: This is visible only to creators. It is only available to users on paid plans, and with videos 30 seconds or longer. If you are on a free…

Hi Everybody, Thanks for reporting these issues. Unsubscribing should stop these emails. There can be a delay in processing the subscription opt-out that results in emails being sent for a short period of time, but this shouldn't persist. We are currently investigating. These emails should stop being sent to you shortly if…

Hi Everybody, Thanks for bringing this to our attention. This feature was not deprecated, but we are aware that some file types (including html) are not opening properly on mobile. We are actively working on a fix. I will update this thread with more information when I have it! Regards, Ben

Hi @"denwahwoo" Thanks for letting us know that this problem has resolved on your end. @"KaleJF" @"Erik-STA" are you still experiencing this issue? Regards, Ben

Hi @"darrellsalk" Thanks for pointing out that this information was not available in the Help Center. We are looking into updating it to reflect the current status of our products. The limit on file size for video previews was increased from 50 GB to the current size of 100 GB. Regards, Ben

Hi @"dmccandless" @"Megy86" and @"Kennymb5384" Thanks for reporting this. If you could forward these emails to abuse@dropbox.com we will be able to look into this matter in further detail. Regards, Ben

Hi Everybody, We expect this issue to be resolved with macOS 13.3. Thanks for reporting back that updating to 13.3 has provided resolution @"MikeCTZA" and @"reformedtexan" We don't expect this problem to persist, but if anybody continues to experience it, please don't hesitate to let us know! Regards, Ben

Hi @"Rob B.35" I have handed this issue off to a specialized team who is currently investigating. We will update you when we have more information! Regards, Ben

Hi @"chris-dura" Disabling Paper and exporting will not trigger file deletion. You can re-enable Paper and your documents will be there. I hope this helps! Regards, Ben

@"Mfor18" Thanks for providing this information. @"kokuryuha" I appreciate your insight into this issue. I have passed your comment onto the appropriate team to provide them with the additional context. Regards, Ben

Hi Everybody, I have spoken with our team about this issue. We are looking into the nature of the error messages. I am curious about one user's experience on this thread: "I ignored the 'failed to change display mode' message and loaded into my game, and I found that the game used the Nvidia GPU instead of the iGPU. It…