BenDBX Dropboxer

Hi @"Lighting Dogo" Thanks for trying these troubleshooting steps. At this point, I believe it makes the most sense to get you on a support ticket. Would you mind if we reached out via email? Regards, Ben

Hi @"Lighting Dogo" I don't see a UUID in your screenshot, but I was able to view the UUID of my drive by clicking on Apple Symbol (top left) > About this Mac > More Info > System Report > Hardware > Storage. I don't personally have an external drive, but I believe it will show there. Best, Ben

Hi @"yarkinzhan" We're having a bit of trouble reproducing this issue on our end. I ran this by a colleague who was able to view the video you linked on an iPhone. I have received word from another team member that embedding videos like this isn't supported at this time. which explains the inconsistency across platforms.…

Hi @"Lighting Dogo" I spoke with a team member who was able to look into this. This issue occurs when the drive is not formatted correctly. Specifically, Dropbox is unable to read the external drive's UUID. The steps that they provided are below: 1. Navigate to disk utility and look at your external drive to see if it has…

Hi @"Sasamen81", Good news! Our engineering team has investigating this issue, and we will be implementing a fix in a mobile release in the near future. While I can't give an exact timeline, I can update this thread when the new version is released. Regards, Ben

Hi @"Bearshead", Thanks for your question. While I'm not able to share the locations of our data centers, I am happy to provide a few additional resources about Dropbox's environmental impact. How we’re making Dropbox data centers 100% carbon neutral Dropbox ESG Report Regards, Ben

Hi @"Sasamen81", Thanks for sharing this issue with us. I have passed it along, and the appropriate team is looking into a solution. I will update this thread when I have more information. Regards, Ben

Hello and thanks for reporting these issues, @"Graeme T.1" the repository issue was fixed last week. You should be able to update without receiving this error message. @"matte90" Our engineering team says that this is a warning message that shouldn't cause a block. They are currently investigating why this is happening. In…

Hi Everybody, It looks like this was an issue on Apple's side that was fixed with MacOS 13.1. If anyone is having this issue, please perform a system update, and it should be resolved. Feel free to let us know if that's not the case. Regards, Ben

Hi @"Bruce Peck", I had our Backup team take a look into this issue, and our internal tools show that your backup is disconnected. Is this accurate? We want to make sure that your issue is resolved! If you are still having this issue, you can reply to this message and we can take it from there. Regards, Ben

Hi @"BBarkalow", Full text search is available on business advanced plans (including trials), but needs to be enabled via your admin console. You can read more here: https://blog.dropbox.com/topics/product/search-images-text-ocr If this still isn't working for you or you need further assistance, reply to this message and I…

Hi Everybody, I have confirmed with a Payment Specialist that all invoices and receipts are working properly. @"Hil" your invoices and receipts are available in your account. You may need to clear your browser's cache to be able to see them. @"nata123_123" there are no invoices or receipts associated with the account you…

Hi @"dodisnake", would it be possible to submit a screenshot of the shortcut tied to your Valorant executable? You can reach this by right-clicking the Valorant exe on your desktop, selecting properties and navigating to the Shortcut tab. It's possible that your Valorant .exe is somehow tied to Dropbox.

Hi Everybody, Our Engineers were notified of this issue and have implemented a solution. Low Resolution PDFs should no longer appear blurry. Additionally, blurred PDFs should no longer display while loading. We will continue to monitor this situation and implement changes as needed. Please let us know if you continue to…