BenDBX Dropboxer

Hi @"ROMAN LEHMANN", At this time, there is not a way to embed a video from Replay without an iframe as there is no embed code. You can post this idea in the Share an Idea section of the Community. We've also put together some tips for posting an idea and info on idea statuses here. Regards, Ben

Hi Everybody, I looked into this change, and it is expected as part of the intended functionality. This came about as part of our increase in the number of supported file types and how they are previewed in the app. There are no plans to revert functionality here, but if you would like to request this feature, I recommend…

Hi @"user1207", We will go ahead and reach out to the email that you used to sign up for the community. For any other users who may experience this, you can generally receive the link for your partner discount from your accelerator or startup. If you can't find that link, let us know here and we can reach out to you…

Hi @"user1207", Great, thanks for the context. Can we reach out to you via email to discuss this further?

Hi Everybody, The latest Android stable build v336.2.2 has been released, which addresses some issues with MS Office stability. Can you make sure your Android app is up to date and let us know if the update fixes your problem? I have brought the issue of Office files showing as read-only on Android to our engineers in the…

Thanks for the update Trevor! If anyone is experiencing this issue after updating your Dropbox app, please let us know here. Regards, Ben

Hi @"user1207", Thanks for your patience while I looked into this! Your accelerator should be able to provide you with the link to access the discounts. If you are unable to retrieve a link from your accelerator, let me know, and I can put you in touch with a member of the Dropbox team who can provide you with more…

Hi @"doctordee", I would treat this as a potential scam or phishing attempt as it is from a third party, and our company name is incorrectly capitalized as "DropBox" in the body of the email. I have also inquired with several teams and none have heard of this promotion. It's best to err on the side of caution and assume…

Hi Everybody, In order to properly track and update our users about updated link structure, I have created a new thread that specifically addresses the effect of this change in URL structure on third party apps and websites. I will also be moving all comments on this thread relating to 3rd party apps and websites to the…

Hello Everybody, I'm posting to let you know that we haven't forgotten about this issue! Our engineering team has been investigating and is hoping to implement a fix soon. I will update this thread when I have more information. Regards, Ben

Hi @"NicholasDias", Thanks for your input here. Let me clarify how storage works on advanced teams, and the issue you may be running into. Advanced users are granted as much storage as they need. Space is automatically added up to 25 TB. After reaching 25 TB, Advanced users can contact support to raise their quota, which…

Hi @"Marisa D.1" Please follow support's guidance regarding your folder. The Collections beta and its closure are unrelated to the mac file system. Regards, Ben

Hi Everybody, Thanks for your input here. I will clarify for users who are not part of the Collections beta. Collections is a beta that allows users to compile boards of documents, files, photos, etc. @"Laetitia Keyrouz" if you are part of the beta, you would see it on the navigation bar on the left hand side of your…

Our team is currently investigating this idea! While we do not have a time frame for implementation, we will update this thread when we have an update.

Hi @"Rexxyboy", In order to further assist you, we need to gather a bit more information. Would you mind if we reached out via email? Regards, Ben

Hi @"cluechoy", Are you still unable to access Invoice? There were some users who may have been impacted by an outage whose access should have been restored yesterday. Give it a try and let me know! Regards, Ben

Hi @"CHOA_Admin" I wanted to check in to make sure you're still experiencing this issue. I've spoken with a few colleagues that believe that this may be a different issue since, as you said, this is happening on files of all sizes. You can reply here to let me know if you are still receiving this error message when…

Hi Everybody, We have implemented a hardware acceleration toggle, and we would love if anyone experiencing this could test it out to make sure it solves the problem. Affected users on Mac can option + click on the tray icon and disable hardware acceleration from the drop down menu. Affected users on Windows can ctrl +…

Hi @"Rexxyboy", Thanks for getting back to me. I have shared this with the appropriate team for further investigation. I will let you know when we have more information. If anyone else is experiencing this error, please post here to let me know. Regards, Ben

Hi Everybody, I'm checking into confirm whether or not this is still affecting any users. From what I'm seeing, this was fixed for mac users with a macos update, but Windows users may still be affected. @"Rexxyboy" was this issue resolved for you? Feel free to reply here and let me know. If this issue is persisting, I will…

These are some amazing features that will really improve the upload experience. Thanks for sharing with the community, Alice!

Hi Everybody, I have spoken with the appropriate teams about expanding this feature outside of personal accounts. They are currently investigating. I will post here when I know more! Regards, Ben

Thanks @"dantol86" and @"blueice"! I'm happy to hear this is resolved. Of course, if there is anyone out there still experiencing these upload issues, please let me know. Regards, Ben

Hi Everybody, Thanks for your patience while we looked into this. Our engineering team has implemented a change that they believe may solve this issue. Go ahead and re-attempt any failed uploads and let us know if it works or if you are still receiving the same error message. I will pass this information along to the…

Hi @"greg0422" @"Mrtatemyballs" and @"RicPennell", Thanks for your quick reply, and for confirming that this is the case. The team investigating this issue requested that we confirm that system restore was failing entirely, and this info will help us move forward with a resolution. @"Richard P.44" You're right. I have…

Hi Everybody, Thanks to everyone who has reported this. We are currently investigating this system restore issue and require a bit more information from affected users. Does this error message completely prevent system restore? Has anyone been able to proceed with the system restore in spite of the error message? For those…

Hi @"syedmaz" Thanks for standing by while I tracked down an answer for you. We can't provide the CSS selectors as they are subject to frequent change. Per their own documentation, Okta SWA does not support multi-step authentication. While running this by my team, they suggested using SAML to support multi-step…

Hi Everybody, Thanks for bringing this to our attention. Our engineering team is aware of this issue and actively investigating the cause of these error messages. We will let you know when we have more information. Regards, Ben

Hi Everybody, I have spoken with the team who works with linux releases, and they believe they have addressed the root cause of the repository failure. Everything should be working now. If you are still experiencing any issues with the repositories, please let us know and I will pass on that information. Regards, Ben

Hi Everybody, Thanks for reporting this issue. I've looked into it and confirmed that our engineers are aware of this problem and are looking into it. I will post here when we have an update. Regards, Ben