BenDBX Dropboxer

Hi @"darcy3", In addition to the assistance @"Nancy" is providing, would you mind if we reached out via email to obtain a bit more information to help troubleshoot? Thanks! Ben

Hi Everybody, Thanks again to everyone who reported this. Our Engineering team has implemented a fix. These sync issues should resolve automatically, or if you restart the Dropbox application. If you're still experiencing sync problems on Windows after restarting Dropbox, let me know here and I'll pass it along for further…

Hi Everybody, Thank you for reporting this. I've notified our Engineering team who is currently investigating. We'll post an update here when we have more information to share. Thanks, ben

Hi Everybody, Thanks so much for reporting this. I've informed our engineering team, who is currently investigating. I'll provide an update here when I have more information! Regards, Ben

Hi Everybody, Our engineering team has implemented a fix. Can you try opening your Word files again and let us know if you're still receiving an error message? Thanks so much! Regards, Ben

Hi Everybody, Thanks for all of your input here. This was posted as an idea, and as @"anthony_nordin" mentioned, one of our Product Managers is currently investigating. You can find the idea thread here. We will post updates when we have more information to share! Thanks, Ben

Hi @"CLoeffler2", I've asked a member of our engineering team to look into this as it was largely fixed for most users, but we have had some reports trickling in since the fix was implemented. Is this still happening, and if so, are you consistently unable to see "send a copy" in the context menu, or is it always missing?…

Hi @"Digitalmithy", I'm just checking in to see if you're still experiencing unstable thumbnails. This was fixed for most users when 378 released, so it could be a different root cause. We remove shared links here on the community since they can generate unwanted traffic, but you can attach a photo by replying to this post…

Thanks @"hilaryhacksel"! We will certainly keep an eye out to see if that affects any of our users. 

Hi @"Pirx", Thanks for bringing this to our attention. I have confirmed that the update to Backup allows backing up of all folders within your computer's home folder and corrected this information in the original post. We appreciate the feedback, and I have provided it to the relevant team. Regards, Ben

Hi Everybody, Thanks for reporting this. I've brought this to the attention of our engineering team who is currently investigating. We will post here when we have an update. Regards, Ben

Hi @"Questions13" and @"shin7", I've notified our engineering team and they are investigating. I'll provide updates here and follow up with any questions we may have. Thanks for reporting this! Regards, Ben

Hi Everybody, Thanks for your feedback on the recent changes to Backup. Since cancellations and refunds are account-specific, please contact Dropbox Support for further assistance and questions about your account. Regards, Ben

@"ANVE22" Too many unsuccessful attempts to purchase an upgrade will cause that error message. Since 24 hours have passed, please let us know if you're still having problems upgrading. @"kapalino" A support agent has reached out to you to assist. Check your inbox! Thanks, Ben

Hi Everybody, Thanks for reporting this. I've flagged this with the appropriate team, who has informed me that this issue has been resolved. Please let us know if you're still experiencing issues with Sign and I will pass that information along. You can view Sign's status, future planned maintenance and this resolved…

Hi Everybody, Thanks so much for bringing this to our attention. Our engineering team has identified the cause and implemented a fix. You should now be able to upgrade your plan without issue. Thanks, Ben

Thanks for reporting this. Upon investigation, these faxes were either sent to a wrong number, or the senders intended these faxes for a recipient who previously held this fax number.

Hi Everybody, Our engineering team has implemented a fix. Please let me know if you are still unable to see any elements of Dropbox on your browser and I'll make sure that information is passed along for further investigation. Thanks, Ben

Hi Everybody, Thanks for reporting this. Our Engineering team is aware and actively investigating. I'll provide an update here when I have more information to share. Thanks, Ben

Hi Everybody, We've implemented a fix for this preview error. You can see the relevant status update here. If for any reason you are still experiencing this same error when previewing files, reply here I'll pass that info onto the appropriate team. Thanks, Ben

Hi Everybody, Thanks for reporting this. I've flagged it with our Engineering team who is currently working on a fix. Based on the information you all have provided, it seems this issue is specifically affecting previews of mp4 files. I'll provide an update here when I know more. Thanks, Ben

Hi @"hilaryhacksel", Thanks for your patience here! Our Engineers implemented a fix last week to resolve downloads failing on Safari with 1password. Please give it a shot and let us know if everything is working for you. Thanks, Ben

Hi Everybody, @"Amy" @"AngieB" @"Mark" @"NB141" @"Rich" When we release new versions of stable and beta builds, we include a changelog. However, this is a subsequent release (or "point release") of Beta 200, which was originally released in this post. The initial release post contains the relevant changelog information for…

Hi Everybody, I've run this issue by our engineering team. Upon investigation. It does not appear that Dropbox is creating these folders. Based on the location where the folders are being created (com.apple.app-analytics), we recommend reaching out to Apple Support for further assistance. Feel free to keep us posted with…

Hi Everybody, Thanks for reporting this. We are aware that some users experiencing in issue in which downloads are disabled via the link settings, but this setting isn't persisting. Our Engineering team is currently investigating. I'll provide an update here when I have more information to share. Thanks, Ben

Great, I've sent you an email. Check your inbox when you get a chance!

Hi @"WileECoyote", Thanks for following up with us. Would you mind if I reached out via email to gather some additional information?

Hi Everybody, Thanks for bearing with us while we investigate. As some of you have noted, Epson has restored functionality for their Scan to Dropbox function. Please let me know if anyone scanning with Epson products is still experiencing issues and I will pass that onto the appropriate team. We are still actively looking…

Hi Everybody, Thanks for bringing this to our attention. I've flagged this issue with our Engineering team to take a deeper look. We'll let you know when we have more information to share. Thanks, Ben

Hi @"birykvlad", Thanks for reporting this. I've passed it onto the appropriate team. We're unable to reproduce any download issues, but please report these in the future if they continue to happen. Thanks, Ben