BenDBX Dropboxer

Hi @"liyi", It's possible that there's a background process still running. Since you've disabled Dash as a startup app, try restarting and attempting the deletion again. Alternatively, you can open Task Manager and look for a Dropbox Dash process running that you can end, then attempt the deletion again. If this doesn't…

Hi @"arl922", I've spoken with our engineering team about the tooltips you're seeing. Uninstalling and reinstalling actually prompts them to come up again, but it sounds like you're seeing these even when you're not uninstalling & reinstalling. Normal app updates through the play store shouldn't cause these to reappear.…

Hi @"Tim Fortugno", If you're willing to share the crash logs per Zac's instructions above, would you mind if we reached out via email to retrieve them? Thanks, Ben

Hi @"cloxbox", We've just announced the beta rollout of external drive support for macos on File Provider. You can read more here. Thanks, Ben

Hi @"Stevenginz", Without more information such as file type and a screenshot, we don't have enough information to assist you further. At this point, it's best that we reach out via email to gather more information. Would you mind if we sent an email do the address you used to sign up for the Community? Thanks, Ben

Hi Everybody, We’re excited to share that external drive support for Dropbox for macOS on File Provider is now available for testing as a beta feature. This is available to some users today and will be available to additional users on a rolling basis. In order to be eligible to test this feature, please follow the…

Thanks Kathy. I'll pass on your feedback!

Happy to hear it's resolved @"kathyh55"!

Hi @"kathyh55", Thanks for reporting this. I've notified our engineering team who is currently looking into the matter. I'll provide an update here when I have more information to share. Ben

Hi @"Riccardo3", Thanks for following up here. I've brought this to the attention of our engineering team. The previously reported fix likely only fixed the viewing/previewing errors for Excel files, leaving .docx files affected. We're actively investigating. I'll provide an updates here when I have news to share. Ben

Hi @"raulgrangeiro", Thanks for reporting this. I've checked with our engineering team, who is currently looking into why the desktop tray icon in Linux is unresponsive. I'll let you know when I have an update! Ben

Hi Everybody, Thanks for bringing this to our attention. We're currently investigating. I will provide an update here when I have more information. Ben

Hi Everybody, I've received word that a fix has been released. This should be resolved, but if you're still getting an error when retrieving version history, please let me know here! Thanks, Ben

Hi @"MikeDidier", Thanks for reporting this. We're currently investigating and we have some questions: * Is the email address you're receiving these notifications the same one you used to sign up here on the Community, or is it a different address? * Are you receiving these notification emails today? Let us know and we can…

Hi @"darcy3", We never heard back from you. Were you able to receive your code? Do you still need further assistance? Let us know! Thanks, Ben

Hi @"Brambles", Thanks for checking in. We're still looking into it, but I'll let you know when we have an update!

Hi Everybody, Thanks for reporting this. Our Engineering team is currently investigating. I'll provide an update here when I have more information to share. Regards, Ben

Hi Everybody, I wanted to let everyone know that we are still actively investigating. I have no news at the moment, but we're still looking into it, and I'll provide an update here when I have more information to share! Thanks, Ben

@"Louis Clerc" and @"Welshi23" Our Engineering team has deployed a fix. You should no longer see this error message, but please let us know if you do and we can take another look. Thanks for reporting this!

Hi @"eupatheia", our engineering team implemented a fix. Faxes should be in working order! Let me know if you're still experiencing any issues.

Thanks for confirming this is fixed for you @"aammash". For any other users, please let us know if previews are not showing and I'll make sure that it's passed on for investigation. Ben

Hi @"eupatheia", Thanks so much for reporting this. Our engineering team is aware and actively investigating. I'll post an update here as soon as I know more. Ben

Hi @"Louis Clerc" and @"Welshi23", Can you let us know which browsers you are using, their version(s), and whether or not you have switched browsers since you first encountered this error message? Louis, I see you have told us you're on the latest version of Safari but haven't attempted to use another browser. Is it…

Hey @"Louis Clerc" and @"Welshi23", Thanks for reporting this. I've informed our Engineering team, who is now investigating. I'll provide an update here when I know more! Ben

Hi @"LindaH22", Thanks for following up. Would you mind if we reached out via email to investigate further? Ben

Hi @"LAUBlab", I'm currently looking into the possibility of postponing your migration on our end. If it's possible, can you provide a date you'd like to postpone until? Thanks, Ben

Hi @"LindaH22", I wanted to check in on whether or not you were still having trouble with your files. I had our engineering team look into it, and you should be able to restore any deleted files on your account as long as you have the space. If you're over your storage quota, you can do this by upgrading to a plan with…

Hi Everybody, Thanks for letting us know it's working again! Our engineering team recently implemented a fix for previews in the mobile Paper app. Your feedback on the lack of updates on this issue is duly noted. We can't always share information on how a fix is progressing, and we do try to provide updates wherever we…

Hi Everybody, Our Engineering team recently implemented a fix for syncing issues that may have been responsible for Adobe apps crashing when online-only files are opened. This fix should apply automatically, and if not, it will apply when you restart Dropbox. Please try it again and let me know if the problem persists.…

Hi @"eakkus", Thanks for following up. I have brought this to some of the members of our Android team. I don't have any updates to share right now, but I'll be certain to keep you posted if and when that changes! Regards, Ben