BenDBX Dropboxer

Hi Everybody, Thanks for reporting this. Our Engineering team has been investigating this issue and we hope to have a fix out in the near future. I will post an update here when I have news to share. Ben

Hi Everyone, This issue has been resolved by our Engineering team. Backup codes should now generate as expected.

Hi Everybody, Thanks so much for reporting this. We were able to reproduce this on our end, and our Engineering team is actively investigating a fix. We'll keep you posted when we have more information to share. Ben

Hi @"BobLLL" Would you mind if we reached out to you via email to gather a few additional details? Thanks, Ben

Hi @"dvanschrick" After further investigation, you should be able to restore Dropbox functionality by opting out of early (beta) releases. You can follow the instructions here to do so. While Dropbox does not support Windows Server OS, this error message should not populate for Windows Server 2025, and it forces the app to…

Hi Everyone, This issue has been resolved! All folder previews should be back in working order. Please let us know if you're still experiencing any difficulties with folder previews.

Hi Everyone, As we continue to investigate, we've discovered that refreshing multiple times can cause shared links to properly load. This is only a workaround that may allow you to view your files while we look into a proper fix. Thanks, Ben

Hi Everybody Thanks for bringing this to our attention. I've flagged this with our engineering team for further investigation and I'll provide an update here when I have more information to share. Ben

Hi @"kmaurits", External Collaborators should be visible under Admin Console > Members as a filter. I've attached a screenshot for reference. Can you see this filter?

@"Creativenap" Thanks for providing us with an update here. I've flagged this with our engineering team for further investigation, and I'll leave a note with Samuel so that he is aware. We will let you know when we have an update for you

Hi Everybody, Thank you so much for reporting that everything is back to normal. Our engineering team implemented a fix that should restore visibility of photos in the Photos tab. If you're still experiencing any issues, let us know and I'll make sure that information is passed along. Thanks, Ben

Hi @"Creativenap", I've taken a look at your support ticket, and one of our team members was able to roll back your account to recover your data. Please let us know if everything is in working order on your end! Thanks, Ben

Hi Everyone, Our engineering team has implemented a fix. File requests should now work as intended. If you are still experiencing any issues with file requests, reply here and we can take a closer look. Thanks, Ben

Hi Everyone, We are actively investigating the cause of this outage and working towards a resolution. I will share any news here as soon as it becomes available.

Hi Everybody, Thanks for reporting this. I've brought it to the attention of our engineering team and I'll provide an update when I have more information to share. Ben

Hi Linda, It looks like our support team was able to assist you in resolving your account access problem. Please let us know if there's anything else we can do! Thanks, Ben

Hi Everybody, This issue has been resolved in the latest Desktop client release. While clients automatically update, you can find the latest Stable and Beta builds at these respective links. Please ensure your client is updated and let us know if you need any further assistance! Thanks, Ben

Hi Everybody, This is a forwarded Dropbox email from a non-Dropbox email alias. We recommend you block the sender's email and domain. We also recommend reporting the sender to your email provider, and marking that email as spam or phishing. You can determine legitimate emails sent by Dropbox by visiting our Help Center:…

Thanks for following up with that information @"Jmb825". I've also sent you an email so that we can take a look at the emails you received.

@"clientreleases" has provided the release notes and the post is now updated to reflect the changes 🙂

Hi @"Jmb825" and @"Mmarg", Thanks for reporting this. Do you mind if we reach out to you via email to take a closer look at the emails you're receiving? It is possible that this is a third party sending these emails if they're not being sent from an official Dropbox domain, but we'd like to double check to make sure!…

Hi @"AMax" , In order to further assist, we need to take a closer look at your account. Would you mind if we reached out to you via email to investigate further? Alternatively, you can reach out to Dropbox Support directly since you have upgraded to Plus. Apologies if this translation is inaccurate as I have used a program…

Hi Everybody, I can confirm that logic pro files are blocked from being used while File Provider is in sync provide. You can read more in this Help Center article about expected changes and incompatibilities with File Provider. Our team is aware of incompatibility between File Provider and certain filetypes' ability to…

Hi @"p aplin vft", When you open the Dropbox folder in File Explorer, do you see sync icons for your files there? If so, can you please attach a screenshot? Thanks!

Hi @"p aplin vft", Our engineering team is going to investigate this as a possible bug. Please let us know if the uninstall/reinstall worked, otherwise we'll let you know when we have more information! Thanks, Ben

Hi Everybody, Thanks for your patience while we looked into this. This change in behavior was the result of a change by Microsoft. Dragging a folder out of a root sync folder now defaults to the copy function on Windows 11. This change is not limited to Dropbox, but any root sync folder. As a workaround, shift+click and…

Hi @"Ccruz807", It looks like our support team was able to restore your account. Are you able to access it? Please let us know if you need any further assistance! Thanks, Ben

Hi Everybody, Thanks for pointing this out. There was a change in a recent update to the Dropbox Desktop client that removed the sync history tab. You can view actively syncing files and change their sync order in the "Your activity" tab, but sync history is no longer displayed. We will change the Help Center article to…

Hi @"yapanitz", Our engineering team would like to take a deeper look into this. Would you mind if we reached out to you via email to retrieve some additional information? Thanks so much! Regards, Ben

Thanks @"Rich" and @"emeister" for flagging this! I'll pass all of this onto our talent team for review. I agree that showing the Employment history fields would clear up the confusion here. @"emeister" were you able to submit the application with Rich's suggestions? Please let me know if you're still having difficulty!