Alexis G.1 Super User

Thanks. The problem is a ticket is opened but there is no follow-up at all. I sent the email hours ago, no response yet. I just have the ticket number 22747831 I really don't understand why the technical support in Dropbox is so poor, especially considering it's a Business account. I've been unable to access my account for…

All Dropbox domains are whitelisted. This is not the issue. This is a very well know issue in Dropbox happening for quite some time now. The same happened 2 months ago with one client and 7 months ago with another client. Some configuration is missing in the account so the code is never sent as expected. I don't know why…

my client with Dropbox business cannot log in because the 6-digit code is not being received in the email. We are trying to open a support ticket but we can't because we cannot log in. This is an endless loop - try to login, no code - no code, no login - no login, no support - no support, unable to login how we can receive…

We are having tons of issues with accounts in Dropbox. - 6 digit code not arriving - 2FA text codes not sent - unable to get support because we cannot log in (we need to login into dropbox business in order to get chat support, but because we don't get the email codes, support is not avail). from time to time we have these…

Understood. Thanks

I answer the email but never get a reply. Never get information about why 2FA was not working. This is a huge problem. I used one backup code (and have only 2 available for the future) but it's really a concern we first don't receive email codes and then when enabled 2FA via text SMS, the messages don't arrive at the…

FYI, I used one of the backup codes and now was able to access the account. But any idea why 2FA text messages are failing so bad? Any suggestions?

I see your email, and I reply it. Thanks. Wow, this 2FA auth in Dropbox is the most unreliable thing ever. 1- In the morning, the 2FA text was not sent, instead, we get an error after the password was entered. 2- minutes ago, I received (finally) the code, but it was not accepted! 3- I tried again (resend code), and now…

The account I'm using in the community it's my personal dropbox account (I'm a super user), but the problem I'm experiencing with Dropbox MFA / 2FA it's related with a Business Standard account. 

I have the emergency codes, but I don't know how to use them. When I configured 2FA via text message and tha backup phone, a list of emergency codes was provided. I save them. But I don't see how to use them. Now when we try to login, we just provide email / password and then a red message indicating the text mfa code…

The affected account it's actually a Dropbox Business Standard plan with 5TB. I'm the Teams admin but I cannot contact support because I cannot login properly, because 2FA is not sending the codes. This is like a nightmare. I enabled 2FA because I always had issues with the email codes (with several clients) and the 2FA…

I have the emergency backup codes but I don't know how to use them. During the login process, when we provide email and password, we then get the message indicating the two step verification text cannot be sent

1- spam folder it's empty. 2- no-reply@dropbox.com it's already in the white/allowed list. 3- I try with Edge, Chrome, Firefox, same results. 4- I try private browsing. I never received the code The email it's OK, I send multiple emails to the same mailbox and all received without a glitch... but we don't receive the code…

I'm trying to login in one of my client's dropbox accounts (I'm an admin) - Dropbox Business. email accepted, password accepted. Now the screen says I need to enter the 6 digit code. I'm not getting the code. Resend... no luck... Already opened a ticket, but any suggestions? This is really annoying and several days ago the…

Wow. I have the same issue. I'm not receiving the codes. I have about 15 Dropbox clients (I'm an Super User and Admin) and experience this type of thing more and more every week. This is really annoying! Today I just want to log in to check the renewal (happening in a few days) and check the admin console and I cannot log…

s @"Greg-DB" escribió:@"thelwang" Thanks for detailed edit to your post! To confirm, yes, by default API apps will consume the data transport limit of teams subject to the limit. Partners can request an exemption from this for their app(s) by first applying for and joining the Dropbox Technology Partner program. Thanks.…

I believe Dropbox increased the API limits. Anyway, most of our clients moved to another vendor to avoid issues like this one.

@"DavidENG" wrote:Well anything or any idea how to resolved my issues? David. Because the last Dropbox version fix this related issues, I believe you need to troubleshoot. If I was you, I will check if there is any Windows update missing. I will uninstall, restart and reinstall Dropbox as well.

@"DavidENG" wrote:I have already installed, restart and run the last builds and it didn't change anything. Even installed the office version didn't work either. It's weird because all our technicians installed this version and the issue was fixed in all 100% of the cases. I even try myself in several systems and confirmed…

@"DavidENG" wrote:Marking files as local is working and it does occured on all files when it is marked on online-only. On the website preview is working without any issues. after quitting dropbox desktop and marked them on local before closing the app, it is working let me know what we can do to resolve this. If you can…

@"DavidENG" wrote:issuI have installed the new builds and it doesn't seems to be working, issues is still impacting our whole company On Windows 10 - 1003 - V 17134.471 Could you please help => i have post this https://www.dropboxforum.com/t5/Error-messages/Windows-Error-message/m-p/317900#M19962 Windows 1003?. There is no…

Kudos:sunglasses: for Dropbox Developers/Programmers for create this updated version. Tested in 12 computers. Confirmed. This update fixed the issue.

I'm not near a PC now. Is 62.4.103 the last client or an old version?

MS update KB4471324 updates Windows Kernel, Windows Storage and Filesystems & Windows auth. This update destroy smartsync operations. This is a major issue.

@"StPatty33" wrote:Add me to the list. Just had a failed hard drive the other day and discovered Smart Sync around the same time, moved my DropBox folder to a drive that cannot hold all my files when set to local. Now I can't access my files except piecemeal. This is a major issue. I agree this is a major issue. Don't know…

@"OasisArch" wrote:We are experiencing the same issue with online only files not automatically opening when selected. We are an architectural firm and rely on dropbox heavily. Having to change each working file to local first before opening is becoming annoying. as a workaround, don't change the smartsync setting for a…

@"Jay" wrote: Thanks for the reports, I’ve forwarded this info to our team to conduct an investigation on it as we speak. I’ll update you here when I receive an update on this matter. Has this been escalated as level3 incident? This is a Global Wide issue. Apparently is related with a MS Update but is affecting lot of…

Same issue here with 3 different clients and several computers. This issue started today December 12. We need a quick resolution.

@"Tue_W_Nielsen" wrote:i actually worked out a workaround to this stupid problem: Because Invidual plans is not limited on API calls i solved it doing this: * Buy individual plan that can fit your data amount, for exmaple standard 1 TB plan. * Sync your synology NAS or other software to a folder in your individual plan. *…

@"AgileLens" wrote:Yep, they're definitely losing customers over this. I was doing something of a 'pilot program' for several companies that wanted to follow suit with whatever I deemed the best solution. I was so close to recommending Dropbox... like a day away from writing a report about all the things I like about this…