310EI Advanced | Level 16

@"CarolynMello" wrote:I cannot find the gear icon. Where is it hidden? Hello, @"CarolynMello"... You didn't offer any specifics as to what tools you're currently using, such as; operating system or what type of device (eg: computer, phone or tablet). As Mark has pointed out... if you read through this entire thread, you'll…

@"EdGarcia" wrote:Hey Mark, Thanks for responding but I thought I'd hear from 310EI :thinking: Me too! Hello, @"EdGarcia"... I apologize for the delayed response.

@"EdGarcia" wrote:Hey 310EI, I saw your ransomware tweet last month which led me to your forum post, it was a lifesaver. I sent your post to our local tech who was able to use your link suggestions which helped him to tackle removing the ransomware. After that he used No More Ransomware's website instructions to decrypt…

@"JamesJ" wrote: 310EI, Thanks for this. It turns out there was a more direct route but I appreciate your efforts. jjf Hello, @"JamesJ"... You're quite welcome. I'm glad that @"Rob_Cash"'s post was able to rectify your problem without contacting support :nerd:

@"JamesJ" wrote:Hello, I would like to return to Dropbox Plus and have my account returned to the state it was in prior to being absorbed into a Dropbox Business account. Hello, @"JamesJ"... It's unlikely that we'll be able to help you with your particular problem within the forum. However, I can steer you in the right…

@"albufeirasurfsu" wrote:i cant create new folders beacuse the option is not there any more on the website... i use a macbook pro does anyone knows whats going on??? Hello, @"albufeirasurfsu"... Since you're the originator of this thread, we'd like to know if any of the advice mentioned above has helped you? Please let us…

@"sydnewell" wrote:Go figure. I enlarged the window and the New Folder option magically appeared. Thanks, everyone, for your help and suggestions. Syd Hello, @"sydnewell"... I'm glad that you found out why the "New Folder" option wasn't originally in-view on your device. It's always best to maximize your browser window so…

@"Jay" wrote: Another more basic question, is any file or folder selected on the Dropbox page? If so, you'll only get file actions and not options to create a new folder. Hello, @"albufeirasurfsu"... The screenshot below shows you precisely what Double-@"Jay" :sunglasses: is referring to if you have a file/folder selected…

@"albufeirasurfsu" wrote:i cant create new folders beacuse the option is not there any more on the website... i use a macbook pro Hello, @"albufeirasurfsu" (and @"sydnewell")... If you're logged-in to Dropbox.com and then click-on the "My Files" link (left-hand side)... do you see a "New Folder" link (right-hand side)?…

@"sydnewell" wrote:The last suggestion did not help. I don't have any folders selected and I still am not seeiing the New Folder option. Hello, @"sydnewell" (and @"albufeirasurfsu")... Please post a screenshot or two so we can see first-hand what you're viewing (minus any sensitive information). Thank you.

@"phoenixfury7" wrote:None of that seemed to work. I am using basic and my version is updated to 48.4.58. If I restart my computer, will I lose the files that have not uploaded yet? Hello, @"phoenixfury7"... Thank you for posting more information. The files reside in the Dropbox folder on your ****** drive so restarting…

@"phoenixfury7" wrote:I use my dropbox a lot, but for the past couple of day I guess it hasn't been syncing my files? I was just going through the folder and most stuff has the green checkmark, but the most recent stuff has the blue syncing icon. The status icon says "connecting". My computer is connected to the internet…

@"bobsquirrell" wrote: Thanks for the explanation, I see what you mean. My point was that the problem was caused by a Windows update, presumably a change to the rules for naming of files. Something to watch out for! Hello, @"bobsquirrell"... You're welcome. I understood it was a Windows issue that caused the problem...…

@"bobsquirrell" wrote:Somehow when I was posting my most recent reply, an important bit of text was omitted. The reply should have included that I think the problem started with a Windows 10 update, before which my folder was named "photos" and had been syncing perfectly for many years. Hello, @"bobsquirrell"... That text…

@"bobsquirrell" wrote:Thanks for your detailed response, but I have now managed to solve the problem another way. I decided to check that out so renamed the folder "Bobs_photos" and immediately I noticed that Dropbox started to index, sync and upload without me having to tell it to specifically. I was also able to right…

@"jjfraulynn" wrote:This worked instantly, thank you! Hello, @"jjfraulynn"... That's terrific news... you're welcome. I appreciate that you let me know it worked. Thank you for marking my post as a solution :white_check_mark: - much obliged.

@"jjfraulynn" wrote:I have a basic account and this is my first upload. So it says I'm using 0 of 2GB Hello, @"jjfraulynn"... Thank you for clarifying. Are you currently just using Dropbox's web interface? You should login to your Dropbox account to verify that your video didn't upload (look here). Listed below for your…

@"jjfraulynn" wrote:I am trying to upload a 683 MB video and it is never done uploading. I've tried it twice and this last time I waited for over 12 hours but it still says the same thing. Hello, @"jjfraulynn"... First, let's start by checking your current storage space level since you didn't specify what type of account…

@"bobsquirrell" wrote:Some of my Dropbox folders have stopped uploading. I first noticed this today when I tried to copy a dropbox link from within Windows Explorer on my Windows 10 PC. I copied them back to the original folder, which still would not update. Hello, @"bobsquirrell"... I'm giving you a few suggestions to try…

@"Cleanliving" wrote:I have received "max retry attemps failed" message. How do i fix it. Hello, @"Cleanliving"... Are you referring to trying to Login to your Dropbox account unsuccessfully? If so, you can click here to reset your password. If above isn't of any help to you, then we need more specifics so we can better…

@"damonfakhri" wrote:Yes, I would like to continue this conversation in order to resolve the issue. How do I start the conversation on email? Thanks a lot in advance. Hello, @"damonfakhri"... Below are some guidelines for contacting support. Please post your ticket number here and I'll forward it to @"Lusil" who can look…

@"emy_l" wrote:Thanks to both, honestly without the answer in time of @"310EI" would have given me a collapse. It was important to understand that the files are not deleted and that we were on weekends, outside of working hours. That gave me some strength to wait until Monday. Then on Monday everything flowed. Thanks…

Hello, @"04052018"... I found this Help Center article to turn on/off. HELP CENTER ARTICLES: * What is the Dropbox badge? * Dropbox badge new design and features. * Use the Dropbox badge to collaborate. * How do I turn the Dropbox badge on or off? * Why am I getting conflicted copies while using the Dropbox badge? * What’s…

@"04052018" wrote:I've turned off ALL Dropbox notifications in the Mac preferences and have turned off noticiations within the Dropbox app settings. And still, every time someone comments on a shared file the bright red badge app icon appears. I do not want this. Is there something I'm missing? Thank you in advance.…

@"emy_l" wrote:@"310EI" You do not know how grateful I am for the support! Have an excellent week Hello, @"emy_l"... I'm glad that I could help you to know that you're not alone :nerd: Losing irreplaceable data is something I deal with often in my profession. I may suffer from OCD when I'm on a quest to teach our client's…

@"Jane" wrote: As we understand that you’d like to expedite resolution, we’ve also made sure to increase your email priority internally, so rest assured that they’ll do their best to help you on your inquiry. Hello, @"emy_l"... You're in good hands now that @"Jane" is monitoring your ticket(s). I hope that the Dropboxer's…

@"emy_l" wrote: Thanks again, but if I'm an account manager, that's what I think is weird Hello, @"emy_l"... If you're the Admin for a Advanced Team then it's possible the number doesn't appear unless it's during their business hours (I'm not sure, just a theory).

@"emy_l" wrote: You do not know how much I appreciate your support. I have two open tickets: 1- Dropbox support chat # 7758638 3 days ago 1 day ago 2- TEAMS: Recover files # 7763651 21 hours ago 21 hours ago Hello, @"emy_l"... You're welcome although my help for you is limited. I forwarded those numbers to a Dropboxer for…

@"emy_l" wrote:Thank you for responding, I have dropbox business but I do not see a phone number, I'm quite desperate with this, I appreciate the support very much. Hello, @"emy_l"... No worries, you're welcome. Phone support is available for Advanced Team users but not Standard (view Support options available towards the…

@"emy_l" wrote: Thank you very much, I did not know that I had to create a support dropbox account, I see that I have 2 open tickets. I have no answers but at least I see the tickets. Hello, @"emy_l"... You're welcome. If you post the ticket numbers here then I'll forward them to a Dropboxer (employee). Don't expect a…