310EI Advanced | Level 16

@"emy_l" wrote:I have asked for help by chat, mail and twitter without answers. I did not find a way to recover anything and the support team did not respond. Hello... I sympathize with your situation... below are some guidelines for contacting support. Phone support is available to Dropbox Business customers, your…

Hello, @"emy_l"... You didn't specify what type of account you use (eg: Basic, Individual or Team). It's important for you to understand that Dropbox does not delete your files, even if you go over your storage limit, nothing is deleted. If that happens, syncing simply stops and will resume once you bring your account back…

@"marvifredo" wrote:Thank you for your help. I tried installing Dropbox on 2 different computers, both running Windows 10. Yes, it appears to be an issue with the operating system. I will post on the Microsoft Community to find out any possible fixes. Thank you. Hello, @"marvifredo"... You're welcome. Sounds good... let us…

@"marvifredo" wrote:Yes, I have tried the offline installer after disabling Windows Defender. The issue persists. I have submitted a Help Request, but it will take a few days for the response. Hello, @"marvifredo"... Okay, thank you for clarifying about Windows Defender. I searched Google for the error message, I recommend…

@"marvifredo" wrote:I'm receiving the following error when attempting to install dropbox: "Dropbox Update installation failed with error 0x800b010e". I'm running Windows 10. I have also attempted the offline installer with no success. The only antivirus and firewall running are Windows Defender. I have restarted the…

@"3smasTeam" wrote: and inside that folder can I make All files undeletable? Hello, @"3smasTeam"... @"Mark" has answered your questions, but I'll add my post so you can see first-hand how a shared link works. I realize that it's ****** to know for sure how sharing a link to folders/files will appear to your participants…

@"DonaLuiza" wrote: Hi, I use my Dropbox account to share one folder called Dona Luiza with many people via the folder link. Today I received many complaints from the people without the app or account saying that the pics wouldn’t load for them, I tried logging out on my iphone and opening the link and it didn’t work as…

@"da90" wrote:Thanks for the help. I tried sending a request via https://www.dropbox.com/support/email/dropbox_app/submit but when i click on submit nothing happens. Today is just not my day lol. Is there an email address so i can send them an email? Hello, @"da90"... You're welcome. I see. I guess it's not your day... my…

da90 wrote:Can dropbox team please look into this issue thanks. Hello, @"da90"... Since this is primarily a user supported forum, please refer to this forum post to view instructions on how to Submit a Help Request (includes screenshots). If you want the Dropbox team to investigate then submitting a help request will make…

@"da90" wrote:I'll explain what happened i received an email saying that I was logged on with a password that I hadn't changed in a while. So I changed my password online and signed out of the client and then I tried to sign back in but when I clicked on sign in it opened Google chrome browser but no url in the bar it was…

@"da90" wrote:Google chrome on ubuntu 16.04 does not load the url to link the client. It loads up google chrome but the page is blank with no url in the url bar. I spent about an hour installing/uninstall/rebooting and even compiling the source code trying to get dropbox client to work then i suspected the issue maybe with…

@"sqkelly" wrote:It is an Android phone (Pixel 2). It is a University-related account. I have access to 2.1 PB. There were intermittent wi-fi outages during my work, but it seems to me that the scans should be saved on the phone for upload when there is an interruption. Several of my jobs saved to Dropbox without a hitch.…

@"sqkelly" wrote:I am loving the scan option in the Dropbox app. However, I have gotten several failed to upload messages. When there is an upload failure is there a "try again" option? Are the images saved on the phone somewhere? When I look at the PDFs that were created for the "successful" scans my "unsuccessful" scans…

@"sqkelly" wrote:[NOTE: Whatever 310EI did to "combine" my messages deleted both of them. I apologize for posting twice however, it was not clear to me which thread this question should be in.] Hello, @"sqkelly"... I apologize that both of your threads were deleted when I merged them... obviously that's not supposed to…

@"turbinator1990" wrote:I am using Windows 7 operating system. Even with all other programs closed and dropbox client paused syncing I am still having the same issue. I re-started my computer and still encounter this issue. To note this computer is shut down on a daily basis. Hello, @"turbinator1990"... Okay. Thanks for…

@"turbinator1990" wrote:This issue is related to the dropbox Desktop application/program. Using the windows File Exploroer to browse my Dropbox folder I attempt to change folder names I would get an error "The action can't be completed because the folder or a file in it is open in another program, Close the folder or file…

@"Gonoza" wrote:Thank you @"310EI" for your reply! I found the solution to my problem, but it was very specific to my case. I had already unlinked all the devices once, and it didn't work. However, after your reply, I tried it a second time (still didn't solve the issue), but while doing it I also remembered that I had a…

@"Gonoza" wrote:Hi @"310EI" Yes indeed, there are shared folders (the most recent one was added 2 months ago). Though the files that keep reappearing in my case are not related to these shared folders. Do you think that they could still cause this issue? Hello, @"Gonoza"... Thank you for double-checking your shared…

@"Gonoza" wrote:Hi all, I have in my dropbox a couple of PDF files in the main Dropbox folder and a subfolder (which has also one subfolder with ca. a hundred PDF files) that always keep reappearing after I deleted them, usually within half an hour (sometimes it happens instantly). They are not shared. Thank you very much…

@"cmart6" wrote: How to allow a non-Dropbox user to download from one's shared folder. Hello, @"cmart6"... Thank you for marking my post as a solution :white_check_mark: - much obliged. I'm glad that you found it helpful.

@"Bali_Trading" wrote:The others can see my changes, but not this specific colleague Hello, @"Bali_Trading"... Not sure if this will be the cause, but I figured I'd post this so your colleague can help alleviate this as a possible reason. You didn't specify what type of account you use (eg: Basic, Individual or Team). How…

@"cmart6" wrote: I don't see an answer or help instructions on the most basic of all uses of Dropbox: how to allow a Dropbox or non-Dropbox user to download from one's shared folder. Hello, @"cmart6"... Unfortunately, non-Dropbox users cannot access a Shared Folder (collaborative), at minimum, a Basic account is required.…

@"GeorginaPina" wrote:Good point! And thanks for the example folder. I guess then that what I'm looking for is not possible in dropbox. I'll keep searching for alternative options. Thank you both!! Hello, @"GeorginaPina"... You're welcome for the example folder. It's not just Dropbox, if you share a file via the internet…

@"Chris_J" wrote:Thanks 310EI you are correct as usual. I didn't think this thru.. :=( Hello, @"Chris_J"... Not sure that I'm correct as usual but thanks for saying as much. No worries... you made me think twice to investigate in case something changed internally :nerd:

@"GeorginaPina" wrote:Hello! How can I block readers from downloading a file? I just need them to be able to read it online, and not allowed to download it. Hello, @"GeorginaPina"... Yes, you can set a password to prevent people from viewing or downloading a file/folder. However, if you need them to be able to VIEW the…

Hello, @"clientreleases"... Thank you for the heads-up :white_check_mark:

@"Millenium" wrote:Hi, I would like to share my pictures to forums where pictures are embedded like [img]http://imageurl.jpg[/img]. I wonder why DB doesnt offer a option to choose different kind of links to share content. Hello, @"Millenium"... You can read this Dropbox Help Center article that discusses dl=1 or raw=1…

@"TXMedStudent" wrote:@"310EI" here's an idea of what's goign on. Hello, @"TXMedStudent"... I apologize for my tardiness in getting back to you. I recommend that you follow @"Jane"'s very detailed response. Good luck.

@"TXMedStudent" wrote:Hi there, Yeah I've got plenty of storage space available both on Dropbox and on my ****** drive, so that shouldn't be a problem. I've also got the newest stable build installed. Any ideas now? Hello, @"TXMedStudent"... Okay about storage space. I recommend that you read this Help Center article and…

@"TXMedStudent" wrote: Quick update: it seems like the problem is within my dropbox account itself. I just tried syncing something into my Work folder and it worked with no issues. So there's something wrong with my personal folder then? Hello, @"TXMedStudent"... First, let's start by checking your current storage space…