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Migrate/Redeem Reward Points from the Advocates to the New Deeto Community Account/App
Hi, @Neal it's nice to meet you. I'm in the process of migrating from our previous Advocates to the new Deeto Account/App. Thanks for the new experience. I managed to log in to the Deeto Account and was in the process of updating my Profile details when I realized my previous Rewards (4785) on the Advocates portal hadn't…
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Why does the Dropbox website keep logging me out?
I've had a Dropbox account for many years, and suddenly in the past few months it logs me out daily and tries to sign me into another unused gmail account. I don't close the tab or the browser, it just goes to sleep. Do I need to cancel the gmail account? What can I do so I don't need to keep signing in? Every time I do,…
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Unselect all button for Photos tab
This is still an issue today! There's no "unselect all" button in the photos tab If I've selected multiple photos from different months, I have to scroll to each month and unselect by month/year or just unselect them one by one. OR refresh page and wait for all photos to load again (this is what I do now) -Even having to…
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I see 4 banners on the Dropbox website prompting me to buy more space.
4 annoying messages trying to make me buy more storage.. You guys really want me to switch to another cloud storage platform huh ?
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When do I get my free fax pages?
I did TWEET and I did INVITE FRIENDS. How long does it take to show in your account the FREE FAXES. Thank you.
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Where is the URL to send an email to support?
this is sad that dropbox.com has removed the emil URL to send an email to support why was this done?
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I can't change my brand logo or background, or edit them.
I uploaded my logo and background, first they clash bad and second the logo is skewed when i share anything, I can not remove or edit them, any help on this?
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Suddenly slow upload speeds when using the desktop app on and the website.
As of today, I am getting incredibly slow upload speeds. It is currently maxing out at about 50kb/s and most of the time it is lower. I typically get 5+mb/s. Nothing on my end has changed and it was working fine just a few days ago. I’ve already seen multiple help threads talking about bandwidth limits but I have my…
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Unable to Share Files – Account Sharing Activity Suspended
Hello, I’m currently experiencing an issue with my Dropbox account. Whenever I try to generate or copy a sharing link for one of my files, I receive the following message: “We’ve suspended your sharing activity because of a violation of Dropbox’s Terms of Service and Acceptable Use Policy.” I’m not sure what exactly caused…
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I've shared a folder with other people, but they can't access it.
For a while now, I have had several people tell me that they cannot access a folder that I have shared with them - invited them to view and download the contents when I invite them by using their email. Years ago, I was able to simply copy the link, paste into an email, and they were able to access the folder and its…
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How do I find a moved directory?
how do i FIND a MOVED directory??. tried searching in Dropbox, but it's sh1tter than sh1t looking.. the activity log is useless as i access hundreds of files each day, so it's like looking in a haystack
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My Dropbox is full (1.99 GB / 2 GB), but I have no files.
My Dropbox is full (1.99 GB / 2 GB), but I have no files. There is a shared file/folder that shows a 404 error and I cannot remove or leave it. I cannot add it (storage full), cannot delete it, and no options are available. It seems like a ghost shared folder is using all my space. Can someone from Dropbox support fix this?
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Apps and Installations FAQs
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. “Couldn’t start Dropbox” error on Mac Dropbox fails to launch after macOS updates (e.g., 15.5). Quick Guide * Ensure system extension (and Keychain access) is enabled. * Reinstall…
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Are you enjoying the new Dropbox Community experience?
First off, a huge thank you for your patience while we made these changes. We know things may have felt a little quiet during the transition, and we really appreciate you sticking with us. 🤩 We’re excited to welcome you to the new and improved Dropbox Community, now with a fresh foundation that will help us move faster,…
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When I select a PDF file in my Dropbox notifications (MAC) it opens twice on the web.
When i select a PDF file in my Dropbox notifications (MAC) it opens twice in my web browser... why?
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If I open an existing file with "Excel for web", it reverts to an older file.
Question or Issue when I open an existing file and click on "excel for web" it reverts to an older file
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Audio is being transcribed in wrong language.
Device Lenovo ThinkPad X1 Carbon Gen 9 Operating System/Browser Windows 11 / Firefox Dropbox App Version/Browser Version Browser Version Issue: I have been using the transcription feature for audio files for a while now for work to make first transcriptions of interviews. Usually no issue. Now Dropbox is transcribing an…
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The audio transcription on Dropbox can't find explicit language in songs.
Hi I wonder if someone could help. Has the AI modelling changed for this feature? I use this feature most days to transcribe vocals in music featured in radio shows. Was really useful for finding expletive language and so on. Now it seems like the only vocals you are able to transcribe from a one hour radio show is the…
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Issue with communication between Dropbox web and Dropbox desktop application
Hello, I want to report issue (I believe it is bug) related to trouble with communication between your web site (https://www.dropbox.com/home) and the official Dropbox application (v240.4.8493) that normally happens on loopback port 17600: This used to work well, but for whatever reason it shows errors on try to open some…
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I'm seeing 2 different date formats after opening file info on my Dropbox account online.
Device PC Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) Browser Edge Version 143.0.3650.96 (Official build) (64-bit) Question or Issue Hi, in the web browser version of dropbox, when choosing file info, the date are shown in 2 differents formats, that is very confusing to…
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Folder names not shown alongside images in the ‘Recents’ listing.
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Dropbox website is stuck loading when I try to login.
I have exactly the same problem as described in this thread. https://www.dropboxforum.com/discussions/101001020/dropbox-website-is-stuck-loading-when-i-try-to-login/786004 However, I didn’t find a solution there. Could you please tell me how to log into my account on a new device? Why does the authorization work without…
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Tell Us How You Use Dropbox
No two people use Dropbox in exactly the same way. Some of you rely on it every day for work, others for school, creative projects, or keeping life organized - and we love that. We’d love to hear how you’re using Dropbox today - is it something you use once in a while, is it part of your day to day, are there any features…
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Paper: Find + Replace (with blanks) doesn't work
Device: Macbook Operating System/Browser (if using the web): macOS Tahoe 26.3.1, Chrome Dropbox App Version: Paper Question or Issue Whenever I try using Find & Replace in Dropbox Paper, I can’t seem to replace text with nothing (leave the replacement field blank) the way I can in MS Word/Google Docs. e.g. if I want to…
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I deleted my Dropbox Backup but files still are still accessible through the 'Recents' filter
Hi, In my main account, I've deleted a Backup (proper Backup; a computer that was registered there). Today, when exploring the "Recents" filtering on the Home page, I see the name of that computer, folders and files within are still there! I can even open and visualize them. Even though they were supposed to be wiped; when…
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embed video (dl.. raw=1) does not work
Hi I have checked various guides and instructions on setting up embeded video on website, with the video mp4 hosted on dropbox. The error I got is "No video with supported format and MIME type found." My code is (e.g. on abcde.net/test.html) <html> <body> <h1>one</h1> <video width="100%" height="auto" controls> <source…
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I keep seeing a pop-up message online that keeps appearing each time. Can I stop it?
For the past few days, when I log in to the web version of Dropbox.com, I get a pop-up message that says, "View files you have deleted - You can also easily restore or permanently delete them here." Even if I click the OK button, the message keeps appearing every time I log in. Is there a way to prevent this from…
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How can I download a large folder to my external usb stick?
Device Macbook Air M2, 2022 Operating System/Browser (if using the web) (macOS Tahoe Version 26.3) Dropbox App Version (243.3.6860) Question or Issue If anyone can hop on a video call and help me download large 'camera uploads' folder (96GB), 26K mostly images/some videos to external usb stick I'll happily transfer $20!…
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Dropbox Basic account is over quota and completely locked
Device Dell laptop Windows 10 Dropbox App Version (if using the app) n/a Question or Issue My Dropbox Basic account is over quota and completely locked. I cannot view or delete files via: - dropbox.com/home - /deleted_files - mobile app - desktop app I am not asking for more storage at the moment. I just need temporary…