Sync

How can I link the correct Dropbox account to my Windows desktop app?
I have just set up a new Windows laptop. My identity is not the same email address as my Dropbox account. I need to know how to set up Dropbox in my correct email. My Dropbox folder in File Manager shows no files because it’s the wrong email address. please help!
Why can't I save a new file while syncing?
Longtime user, first time caller. I got a new computer a couple of weeks ago and I've noticed when I try to save audio files (I'm a radio producer) it gives me error messages if Dropbox is syncing the previous file I saved. This was never an issue before (and still isn't) on my old computer. I'm used to rapidly cutting and…
Is there a way to remove the Dropbox options from the context menu?
Hi, recently Dropbox has started cramming my Explorer context menu with all of these options I mostly don't plan to use: Come on. Do you think it's ok to just dump all your stuff in there? If every app on my PC would do the same, would I have to manage dozens of entries on that menu? This is terrible UI design, it's bloat,…
Indexing stuck at 691 files for 36+ hours – Tried all standard troubleshooting
Hi everyone, I’m facing a persistent issue with my Dropbox desktop client on Windows. The app is stuck at "Indexing 749 files" and has not made any progress for over 36 hours. I have already tried a series of deep troubleshooting steps guided by Gemini (AI), but nothing seems to resolve the hang. Here is a list of what I…
The Dropbox app on one of my connected macOS devices is unusable after unlink-relink
Sorry guys, this one is a bit long, but my dropbox is now totally unusable on my production computer, and I don't know how to fix. I'm on a mac mini 2023 under sonoma 14.5 , dropbox latest version downloaded today. STATE BEFORE PROBLEM : Dropbox installed on this mac mini in 2023, dropbox sync works very well between 4…
Migrate/Redeem Reward Points from the Advocates to the New Deeto Community Account/App
Hi, @Neal it's nice to meet you. I'm in the process of migrating from our previous Advocates to the new Deeto Account/App. Thanks for the new experience. I managed to log in to the Deeto Account and was in the process of updating my Profile details when I realized my previous Rewards (4785) on the Advocates portal hadn't…
Why were conflicted copies of my folders created on some connected devices?
On my iPhone, in addition to my usual folders I created (let's call them name1, name2,..), I see a second copy of TWO of them, "name1(conflicted copy 2026-04-27" and "name2(conflicted copy 2026-04-27". Some but not all folders inside these appear in both, but some apparently have been moved to the "conflicted" version…
The Dropbox desktop app is not syncing on my macOS Tahoe 26.1 computer
I’m using a MacBook Pro M1 with macOS Tahoe 26.1. Since the update, Dropbox is not syncing. I’m unable to make files that are stored in the cloud available offline. Is there a solution to this?
The upload speed on my macOS 26.4 desktop app is very slow.
Device Mac Mini M4 Operating System/Browser (if using the web) MacOS 26.4 Dropbox App Version (if using the app) Syncing Status Very slow! Question or Issue I am have very slow upload speeds. It is taking 50 minutes to upload a 2.2 gig file. My upload speed is 490. I thought it was my computer, so I purchased a new one.…
Dropbox syncs my photos too fast via camera uploads and their quality is poor.
Device Oneplus 13 Operating System/Browser (if using the web) Android 16, OxygenOs 16.0.2 Dropbox App Version (if using the app) 454.2.2 Syncing Status OK Question or Issue When dropbox automatically uploads newly captured photos by my phone and uploads them to the 'Camera Uploads' folder, I am noticing that some* (NOT…
Files being removed from Dropbox when copying to WhatsApp
am experiencing an issue when copying files from my Dropbox folder to WhatsApp Desktop on my Mac. Normally, when I copy and paste a file, the original file should remain in the Dropbox folder. However, in my case, the file is being completely removed from Dropbox after I copy or drag it into WhatsApp. It behaves like a…
MS Word track changes visible in uploaded files
I have edited MS word documents on my computer using Review/track changes. The files are saved with Review/Markup off. When I upload these files to a dropbox folder (shared), they display a track changes/markup view. When I permanently delete these files and try uploading them again, the markup view again appears. How do I…
Persistent "Syncing 2 files, 110 B" - phantom items, invisible to search
Dropbox desktop client shows "Syncing 2 files, 110.00 B" that never completes. What I've verified: Three UUID-named files appear in my web "Last 30 Days" view but return zero results when I search for them on…
iOS / iPadOS live activity for file uploads / transfers / syncs, etc.
Can we have notifications / live activities like this for Dropbox transfers / uploads, please? Instead there are large numbers of desktop of mobile notifications for X number of files being uploaded. This would be so much better - thanks in advance! I suggested this on X:…
ADD option/preference to SAVE (i.e. not delete) automatically downloaded "Online Only" files
A simple idea for power users who need it: check a box, and all automatically downloaded "Online Only" files will automatically get converted to "Available Offline." This new preference would enable power users to say "let me hold on to all those files dropbox downloads automatically until I decide to set them BACK to…
Dropbox randomly removed locally synced files.
I have an active project folder, about 1TB, set to selectively sync and make all files available offline. The 4TB drive on which I'm working is dedicated to this project and has 3TB of additional free space. Despite all of this, once or twice a week, Dropbox will de-sync every single file and folder in the project, leaving…
To sync this folder, give Dropbox permission to access it ERROR
Hi, I recently downloaded a music production plugin on my MacBook M1 Pro, and the ‘/Library/Application Support/Synapse Audio’ folder (which contains the plugin's presets) isn't syncing with Dropbox. First of all, I don't understand why I need to sync files in the Library folder, since the backup I have set up on my Mac…
Unlink doesn't revoke XPC deadlock after repeated reconnects (macOS)
Summary "Unlink this Dropbox" / sign-out in the desktop client does not revoke the corresponding cloud-side device session. Each subsequent re-link creates a new entry in dropbox.com/account/security while previous ones remain. With N phantom sessions, the cloud fans out change notifications and content fetches N× to the…
Conflicted copies of files even when I'm the only one editing them
Has anyone else run into issues where Dropbox creates multiple “conflicted copy” versions of the same file — even when you’re the only one editing? I love Dropbox for sharing and backups, but the sync conflict problem has been a headache lately, especially with large folders or shared projects. How are you all handling it?…
Suddenly slow upload speeds when using the desktop app on and the website.
As of today, I am getting incredibly slow upload speeds. It is currently maxing out at about 50kb/s and most of the time it is lower. I typically get 5+mb/s. Nothing on my end has changed and it was working fine just a few days ago. I’ve already seen multiple help threads talking about bandwidth limits but I have my…
Real-time file locking for engineering CAD workflows
I’d like to submit a suggestion to Dropbox. It would be very helpful if Dropbox could support a feature that prevents two users from simultaneously editing the same document, especially CAD files used in architecture, landscape design, and engineering workflows. Ideally, the system could either show a clear warning or…
Fix: Dropbox Finder Extension (Smart Sync / Right-Click Menu) Permanently Disabled on macOS
Hey all, I've been beating my head against the wall for a week now trying to figure out why my Dropbox Finder extension wasn't working. I don't have File Provider and really didn't want to set it up, plus I'm apparently not a candidate. I'm not sure exactly what caused this state. It was either a recent update or some…
Opting out of File Provider on Mac OS doesn't work
Files originally stored in the /user/document/dropbox automatically moved to new location ~Library/CloudStorage/Dropbox despite after checking the Opt Out option while reinstalling. Despite I have tried many times to remove the previous version settings (see link below), I will see new files being synced into my…
Dropbox is stuck in an indexing loop on my macOS 26.4 (File Provider).
I'm using an external drive to store my Dropbox synced files and every time I restart Dropbox or restart my Macbook it forces Dropbox to index. hI haven't disconnected the external drive once, and I left it plugged in overnight with Dropbox open and when I logged into my Macbook today (from sleep) the Dropbox app was…
Not sure how to identify available offline or online-only files.
This discussion was created from comments split from: Can't understand the meaning of the Dropbox icon in the finder and it doesn't sync. .
Dropbox sync stuck forever, no idea why
Hi, My Dropbox sync is stuck forever, no idea why. See attached screens.
My Mac desktop app is unable to sync a file, even though I've removed the invalid character.
Operating System macOS11.7.10 Dropbox App Version (if using the app) 244.4.6580 Syncing Status 1 file is unable to sync Issue While organising and renaming files in Finder, I accidentally typed the \ character in one of the file names. I corrected it almost immediately, but not before Dropbox had registered it as a file…
"Updating 42 files" on Dropbox icon for over a year and two Dropbox folders in Library
Application Affected Dropbox Mac: Device MiniMacM4, 2024 Operating System/Browser (if using the web) MacOS 26.3.4 Dropbox App Version (if using the app) 244.4.6580 Question or Issue I’ve had the same “Updating 42 files” on my monitor tab icon for over a year. after syncing new addition, it reverts to this notice. There is…

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