Account Settings

with the latest update the file list font and arrangement are very nice but prefer the Star to be like before, off to the right, alone, large and very easy to see. This new version with it being a smaller font gets lost in the format as you have to much harder. Before is was so quick as it stood out. Alternatively, adding…

Dropbox Fax stores local data (like confimations of faxes sent) in a HelloFax folder in Dropbox root folder. That is prime real estate and you should be able to change the default folder location to anywhere within your Dropbox.

My account alowes me to backup unlimited devices, even though I get a message I've reached the device limit - see the attached mesage I receive How can I resolve it?

Dropbox recently flagged our work accounts as being used for business and forced us to create work teams. (This is particularly confusing as we already WERE business accounts with a shared team folder, but I digress…) In trying to figure out what to do, I accidentally converted my work account (using my work email) into a…

How to recover a Dropbox account without email access It’s happened to everyone at some stage. You try to log in to an account you haven’t used in a while, and you can’t remember your password, so you click ‘reset my password’ and you go cold as you realize the reset email has been sent to an email account you haven’t used…

I would like to have the CHOICE to disable the "Dropbox Almost Full" notification. As a temporary solution, I have chose to not start Dropbox on system boot and close it, but I would like to know how can I disable this message with Dropbox open.

I have 2 Dropbox accounts 1 has a 2GB limit (reached and exceeded) Then I got a 2TB account Each use a different email address of mine How can I merge the 2GB account files onto the 2TB account ?

Dear Community Support, Newby here. My intent: to have two personal dropbox account: 1st account with basic plan - been using this already and works like a charm. No intent to share. 2nd account will have family plan - files to be shared with fam members. I just created my 2nd account (different email account) in the same…

Hello, we have some clients that leave comments on files but often they forget to tag members of our team, so we don't receive a notification unless we subscribe to that specific file. Is there a setting somewhere that allows for global notifications for comments on files?

Why don't I have permission to update my username? Where can I do it?

Hi, I can’t change my Community username because the settings say, “You don't have the permission to edit your username.” How do I do?

for some reasons i havestopped using dropbox for a year now i need to regain access on my account but i can not access authenticator app generating 2fa codes for the account now is it possible to verificate from email instead of the 2fa code as i no longer have access to it and the account is important to me

Lost access to 2FA with new computers and phones over the years so I cannot sign in and install dropbox on my new computer. You know what's frustrating? I have to sign into my dropbox account to post in this forum...but since I don't have accesss to 2FA...then the support bot can't help, nor can I get help anywhere. So…

Hello, ​I am posting from a temporary account because I am completely locked out of my primary Dropbox Plus account. An unauthorized party enabled an authenticator app on my account without my knowledge. ​I was able to successfully reset my password, but I cannot bypass the 2FA prompt. I have no emergency backup codes, and…

How can I forever close "update your credit card" banner. Send me an email one week before my account expires. Keeping a banner up for five months in annoying. A little x sign on the left does not work.

I have had a personal account under my personal email address for years. Last year, I added a business account with my business email. When I upgraded to a team account to get more storage for several employees, I somehow managed to upgrade my personal account instead. Now I've managed to get the emails crossed to the…

Hi, I'm using Windows 11 and have Dropbox installed on my PC. I keep getting these pop ups that constantly keep showing up and when they do, it covers up whatever window I am on. These pop ups can't be moved and always take up the front most window when I try to click back on whatever I was doing, covering it up. This is…

I have a Plus plan with 2GB and Dropbox help says to click on my initials, select settings, and then select billing. When I select settings, THERE IS NO billing on the resultant page. Have looked everywhere. Not sure what to do.

Stupid question I know, but Google isn't helping and I can't find the relevant settings to change. I accidentally set my Dropbox HTML files to always open in the Samsung Android native HTML Viewer and got a popup saying to go into Dropbox settings if I wished to change it in the future. I want to ALWAYS have the option to…

Hello. I’m using Dropbox on macOS 14. Previously, I was on macOS 12 with the same Dropbox settings. In Preferences/Sync/Default Sync Preferences, I selected “Available offline”. For specific folders in my Dropbox folder, I chose "Make online-only". On macOS 12, whenever I dragged a file into one of those online-only…

Dropbox Plan Plus Do you have access to the email linked to the account? Can only receive email, not send, but takes a long time to come through. Are there any devices connected to your Dropbox account? PC Question or Issue I am trying to transfer my account over to my new gmail e-mail address, but I get error message…

Hello, I'm a graphic designer with more than 15 years of workload, This obviously equates to extreme filesizes. I was disappointed to learn that Dropbox don't offer a package for single users over 3TB. I work solely and require more cloud space and don't want to have to upgrade to a 'per user' plan as this isn't cost…

Does anyone know: I have a Dropbox Plus subscription billed through Apple (App Store); on dropbox.com/account/billing it shows Billing provider: Apple, ‘Expires on 23 July,’ and ‘Renew: £56.99/year.’ I canceled renewal in Apple and want to keep my paid plan but switch to paying directly on Dropbox.com using the same…

Hi, I'm trying to install the dropbox client in an opensuse tumbleweed install The last time I did this, I simply installed the dropbox-cli sudo zypper in dropbox-cli Then, after the install completed, I started the app with this command: dropbox start -i The dropbox daemon duly downloaded and installed, and when…

I need assistance changing the email address on my primary Dropbox account. My original Dropbox account uses ...@crownheights.co. I would like to change the email address on that account to ...@gmail.com. A separate Dropbox account was previously associated with ...@gmail.com. To free up that email address, I deleted the…