Rich Super User II

@"Regc" wrote:If I did that by mistake, is there anyway to undo it short of reinstalling? I find no way to change preferences on my PC once it is installed. The easiest method is to have the application installed. From what you originally stated, it sounds like you were clicking the wrong icon to access Preferences. You…

@"vincy peng" wrote:... when I click the link to download the documents and when I click "download all", it requiers me to sign in. The link you're clicking is taking you to what appears to be a fake Dropbox site. It's possibly a phishing attempt to capture your credentials. If you entered your email address and password…

@"Regc" wrote:Can you fix it where it doesn’t do PC backups? It doesn’t do it on my iPad. Dropbox only does backups if you enable it. It's not able to back up your files on its own. Either you enabled it in Preferences, or during installation you just clicked through the prompts and allowed it to back up your files.

@"B ob8er" wrote:If it was (probably) me trying to log-in, why can´t they identify me ? How would they know it's you? If you have to sign in, Dropbox already doesn't recognize you or the device. When you're signing in on the website, if you don't select the Remember Me option, Dropbox will always send an email that someone…

@"tambourineman" wrote:Nope, """" delete everywhere""" does not do that. At most it deletes it on the device where the file or folder ios deleted and then other devices repopulate Dropbox with the deleted tiems. Very annoying as well as simply just wrong. No, that's not correct. Dropbox is a sync service. If you delete a…

@"Martin Haemmerli" wrote:I have a new PC and would like the same Selective Sync settings on the new one as on the old one. There's no way to move the Selective Sync preferences. Each device needs to be set manually.

@"Afurman77" wrote: I haven’t logged in from Mobile in a while and being asked to enter a verification code as part of MFA but I cannot retrieve the code to log in (since I no longer work at the company) * https://help.dropbox.com/account-access/lost-email-access

@"goingcrazyoversomeidiot99" wrote: Someone has used my card to pay for a Dropbox. I don’t have an account. So I can’t get help. I can’t call. I can’t email. You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an…

@"Rebecca16" wrote:The Dropbox created folder labeled "Public" - what is its purpose and what happens if we delete it? The Public folder was a method of sharing that was discontinued in 2017. If you still have a Public folder now, it acts no different from any other folder that you've created. It's just a regular folder. *…

@"fernandaverruck" wrote:Thank you for the explanation, but I mean account. You should be able to access the same account from multiple devices, regardless of the location. If you're on a Basic (free) account you can link up to three devices to your account. Paid accounts can link as many devices as they wish. To link a…

@"makugx" wrote:I was trying for folders to update and I accidentally selected all these folders to be hidden on my PC from the dropbox SYNC settings. Are you referring to Selective Sync? If so, you didn't hide the folders; you removed them from your local drive. Don't worry though, as the folders will still be in your…

@"sootythedog" wrote:My Information has stopped loading up from my PC to my ipad since May. How do I reinstate this? You need to provide more information about the problem before anyone will know how to assist you. What version iOS/iPadOS are you running on the iPad? What version is the Dropbox app that's installed on both…

@"amandachin" wrote:We found the issue - Please let me know if you still don't get access in a few hours time! Thanks, @"amandachin". I have access now.

@"CHRIS108" wrote: I cannot cancel my basic subscription The Basic plan is free and has no subscription, which is why there's nothing to cancel. If you're on the Basic plan and you're being charged, then you're being charged for a different account. Use the credit card charge lookup tool to identify the account you're…

@"Ewelina Kol2" wrote:Except that they have the application on their computers and they can't see these folders from the computer, because when they enter dropbox via the website, they see everything I shared. Make sure the folders aren't using any characters in their name that would be incompatible, which would cause them…

@"JWMS" wrote:I found the email address on Accounts, but not on Apps Walter is referring to the Dropbox app, not the Apps tab on the website. * https://help.dropbox.com/account-settings/change-preferences#account

@"ac1982" wrote:I click on the "Google" login button and I am shown the "Sign in with Google" window. Then I select my account, and nothing happens. When you created the account, did you use the Sign in with Google option or did you sign in with an email address and password? If you didn't create the account using the Sign…

@"jillspen" wrote:After researching, it seems that deleting or permanently deleting or even emptying your recycle bin don't free up space on Dropbox!!! That is not true. Deleting files will free up space in your account, though it might take a little bit before your space usage is updated. You don't need to permanently…

@"eeblake" wrote:How do I restore dropbox unsynced files deleted by mistake If the files didn't sync to Dropbox, then there's no way for Dropbox to restore them as they never received the files. You'll need to use your own backups.

@"Mums Who Wine" wrote:I am being charged a monthly fee from DropBox of $18.69. I have checked my account and I have a free account. If you have a free account and you're being charged, then you're being charged for a different account. Use the credit card charge lookup tool to identify the account you're being charged…

@"mgkuzyk" wrote:If changing to online-only AFTER a drive is full, will dropbox move files from local drive to online so that free space increases? You need at least some free space so Dropbox can work. If you fill the drive completely, syncing stops.

@"ShanghaiSuz" wrote:I was in Dropbox (web-based, not app) yesterday and accidentally hit some combination of keys that made my font size get much smaller, almost too small to read. The other web pages I had open were all fine. You likely changed the zoom level in your browser. Hold the CTRL key and scroll your mouse wheel.

@"Peter Hislop" wrote:Does using Google Login create whole new account? Yes! It's a pretty bad system that it just creates a new account without first checking. Many people have posted that the same has happened to them. It looks like whole new Drop Box account has been created, and I don't know how to get back to my old…

@"fernandaverruck" wrote:Open the same files in 2 devices and locations at the same time When I have an account opened in one device, I can't access the same account on another device in a different location. Account, or file? If you mean a file, if it's an Office file you can use the Dropbox Badge to be notified when…

@"Danipants" wrote: I was working in an Excel file and made a couple changes, when I hit save it froze, then the program closed. When I opened it back up, the file was completely gone from my dropbox, but I did NOT delete it. Excel deleted the file during the save process. When working on an Excel file, Excel creates a…

@"k3u_alex" wrote:Yes! The ticket number is Ticket #22585628 and I spoke to them on the 25th of August Ok, so it's only been three business days then (Mon, Tues, Wed). I'd give it until the end of the week and then follow up again.

@"Ssurgul" wrote:Do we know if there's any plan to incorporate that feature eventually? Or was the 30/180 day back just 'decided' upon and that's that? Dropbox typically doesn't post roadmaps for things like that, though I would guess they have no plans for such a feature. It just doesn't seem like lowering the time frame…

@"Ssurgul" wrote:Is anyone aware of any way to modify the rewind time window on a single folder and all child folders under it? If I create a .. 'scratch' folder for easy sharing and know it won't matter how long rewind is available, I'd rather have it stop keeping things after 1 or 2 days, not months. That's not possible.…

@"k3u_alex" wrote: I was told by a member of the support team that i would get a refund for an annual subscription i was charged but canceled last year and my bank said they dont see any incoming deposits When did you speak to Support? It usually takes 4-5 business days for a refund to appear at your bank. Do you have the…

@"Shavonne0124" wrote:I deleted my account but money is still being withdrawn from my account. Please help me get rid of this subscription and get a refund. You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an…