Mark Super User II

Greg M. J. wrote:I have screen-grab proof of all of the above, if it helps to see. I realise I could be really clutching at straws here, but, are you a paid user as that impacts search ability? In regards to the above I'd suggest logging a ticket with support via http://www.dropbox.com/support and adding the links to the…

Warren J. wrote:Does Dropbox sometimes remove files from your folder without your request or permission? No it doesnt. There is 2 exceptions though - if you are over quota consistently they will delete files to bring you under OR you do not use the account for 12 months they will remove data for inactivity. However, both…

bburns88 wrote:I would like to mark my important files this way, then could filter down to those. Those are unsupported characters within the Dropbox system so renaming them either wouldn't work/fail OR cause issues elsewhere. https://help.dropbox.com/organize/file-names 

That will only have uploaded everything in that folder. You can check that by going to that folder on http://www.dropbox.com/home. However did you also set Camera Uploads active by any chance? It shouldn't kick in on internals, but, may on first time. Also if you are just looking at the Photos tab this shows ALL images in…

How have you uploaded them? What way did you do it? Can you give us more info 

OverKill Engineering wrote:I guess that's business for ya tho. Its also law. They'd be in trouble, and putting all our data at risk, if they allowed the transfer of copyright materials. However, there are ways to do this, legitimate ones - using Transfer or Shared Folders within Dropbox. 

christina76 wrote:How can I get rid of this error. You need to pay to upgrade or get more space. They have an increase quota, you do not. There paid quota does not benefit you in anyway. Or, if you need to download only ask for read only shared links or to upload ask for file requests. 

lpvmc wrote:Is this normal? It all depends upon your internet connection. 10gb is a huge amount of data. The message should appear on that bottom box that its finished uploading. Have you checked the folder/file on another device or tab to see if it has uploaded by going to http://www.dropbox.com/home ?

Sheba123 wrote:I do not have to send a notice to terminate the T&Cs By telling Dropbox to downgrade you and not renew you have already done this. 

As a workaround on this have you looked at http://www.dropbox.com/events to see if anything helps there? :)

STI2 wrote:Yes I have multiple cases that were opened then closed prior to the issue being fixed of which I have many Do you have the ticket numbers at all? STI2 wrote:180 day data retention before deletion from trash Were you on a trial at all for this? Often a lot of the benefits of upgraded accounts do not count unless…

:( Sorry you are still having issues, do you have any ticket numbers at all?

BullseyeBE wrote:so that they might bring it back. They wont. Sadly. Dropbox have never, ever, reversed a decision they've made once its been announced - and thats from experience of being around since it was in Beta :( Sadly....! Instead I think it would be better to consider alternatives (there were a few suggestions…

Jupiter205 wrote:There is no reason given why my sharing has been interrupted If youve used more than 20gb in a rolling 24 hour window then you will be banned temporarily. It will auto restore after the ban. 

Would Selective Sync help at all? That way you can remove folders locally you dont need anymore. 

Martin D.22 wrote:"How can I change my email address on one of my devices? I need to change the Dropbox email address on one device" You arent changing email. You are changing account. You need to log out of the account already installed and add the new one. 

Martin D.22 wrote:I do not see a security tab in the Dropbox browser interface https://www.dropbox.com/account/general : And if all else fails just unlink, uninstall, shut down and reboot and reinstall via http://www.dropbox.com/downloading 

You need to unlink Dropbox from your device and then relog on using the email you wish to use. Before you relog on, however, make sure you have either moved the files out of the Dropbox directory, or, deleted them, or they'll sync to the account you change. 

Martin D.22 wrote:I need to change the Dropbox email address on one device to a different email address on that device It isnt possible to do that. You can only have 1 email address per account. So if you want a different email on a device you need to use a separate account as Rich said. 

And nothing shows on there at all? How long ago did you last use the account?

Bill Clark wrote:I've deleted everything So nothing now shows at http://www.dropbox.com/home ? Have you also checked http://www.dropbox.com/backups ?

bulldogman wrote:I can certainly take it our of DropBox, but what do you mean by "letting it sync completely"? It isnt up to date, however, for some unknown reason. So when taking it out of the Dropbox directory you need to wait/see if it does a sync to notice the removal of it. OR even better still, reboot the device. 

Is the file open at all? Can you close it if it is. If not try dragging the file out of Dropbox, letting it sync completely and then readding it. 

STI2 wrote:you will NOT talk to anyone that isn't a paid business subscriber, no matter the reason They will - support is available to ALL paying customers, however, if you are trying to do so today it wont work as its Monday through Friday only (note as its a bank holiday it may also be closed Monday). STI2 wrote:data…

Is Dropbox running and did you update the files INSIDE of the Dropbox folder? If it is running what does it say if you mouse over its icon on the status bar?

Also try and delete temp internet and cache files. You can also see all edits at http://www.dropbox.com/events 

To me an acceptable response is 24 to 48 hours (working). Unless you are paying for expediated support then you cannot expect things to be done instantaniously - especially over a Bank Holiday weekend. For the products and services I cannot be without I have paid redundancy and backup systems in place based upon business…

leadteam wrote:I have submitted 6 tickets now and no one is able to get back to me And everytime you've moved yourself to the back to the queue. Try and close the newest ones at http://www.dropbox.com/support. leadteam wrote:Can you please help me in any way? No. I dont work for Dropbox sorry. leadteam wrote:This is an…

All you can do is log a ticket with support and wait I'm afraid (remembering it is a bank holiday weekend as well). DO NOT KEEP LOGGING TICKETS! If you do you just move yourself to the back of the queue everytime. You can log them at http://www.dropbox.com/support while not logged in - even to here. So use something like…

Maud20 wrote:What can I do? You need to wait the ban out - you get one chance to remove it and thats it. Usually its for 24 hours, however, each ban does get longer. Alternatively you can remove it by paying for an upgrade (note, not a trial).