Nancy Dropbox Community Moderator

Hey @"BardBoi", did you check your Backups page and Plan tab, like Walter suggested? Let us know, if you need any further help.

Hope you don’t mind me nudging you here, @"dssteffen"! Did reinstalling the Dropbox app do the trick, by any chance? If not, I’d like a screenshot of what you see when trying to use the “offline” option for the files on your iPad.

Hey @"MW999"! Did you get to see Hannah’s last post, by any chance? From a quick look at your previous screenshots, your Home and Deleted Files pages don’t seem to be blocked to me neither, so feel free to let us know more details on what’s happening exactly and we’ll be glad to assist.

Hey @"nashvilleattorney", did you go through Hannah’s reply, by any chance? Don’t hesitate to share more info with us, in case you still want us to look into your request.

Did you check this with Microsoft in the end, @"harpadtum"? If you did, and you still need our help, I’d love to know the info Megan asked for previously. Cheers.

Hi @"oscar01", and thanks for your post. Do you mind sharing a few screenshots of what you see on your end? What steps are you following exactly to connect Dropbox with the third-party app and which Dropbox platform are you using? I’d also like a visual of the location where you expect to see your apps. Let me know, once…

Hi from me as well, @"giancarlo t."! Since you mention that you had trouble resolving this with the support team, I’ve gone ahead and logged you a brand new ticket in our system. Please reply back to me, and we’ll check this further via email.

Hi @"arijit_mazumder"! From a look into our system, I can see that you already have a ticket logged with our support team and one of our agents has already replied back to you asking for more info. Can you please respond to their email, so that they may further help you? I’ve also left them an internal note on your behalf.

Did you get the chance to try out Hannah’s steps, @"markaudacity"? If you did, and you need further help, don’t hesitate to let us know.

Hey @"Sclapham", welcome back to our Community. When saying that you’ve removed the preview app, do you mean that you reinstalled the Dropbox mobile app? Were you able to add Dropbox as a location to your Files app before, or is this the first time you're trying to set it up? Let me know, and we’ll go from there.

Welcome back to our Community, @"Cara_M". Hope you’re doing well. Before taking any action on your Dropbox files, I suggest that you double check the syncing status of your desktop app first; does it report that it’s up to date? If it does, and you can see all of your files on www.dropbox.com, you can then go ahead and…

Thanks for the additional info here, @"spinmaker". I’ve passed this as feedback to our team on your behalf.

Hi again, @"dluptonmd"! So, to clarify, your Dropbox app is no longer crashing on Android, but you’re still getting those notifications. Is this correct? Can you please confirm whether you’ve restarted your device in the meantime? If you have, I’d like to know the OS version of your Android phone next, as well as the…

Thanks for your post, @"funwin". I can understand where your frustration comes from, since this is affecting both you and your customers. In the meantime, I’ve made sure that our team is aware of your feedback, as well. Feel free to ping me for anything else.

Hi @"Elizabeth1010"! I hope you don’t mind the nudge. Were you able to find your missing files in the end?

That’s great, @"dmhaas011"! Thanks for sharing the solution you found with us. If there’s anything else you may need, feel free to give me a nudge.

Hello! We've gone ahead and closed this idea due to inactivity. However, we'd love to hear about new features you may have in mind, so feel free to post them on our Community.

@"George C.34", are you still getting the same error when opening your Microsoft Office files? If you are, I’d also like to know the details Hannah asked for previously, so that we can further help. Thanks!

Hi again, @"sniffly". If you haven’t already and you’re not on a free Basic plan with more than 3 devices currently linked, I’d like you to relink your Dropbox app next (basically sign out and back in again). If that doesn’t help either, please perform an advanced reinstall after that.

Hi @"MarkBx"! Are you still unable to download your files from the Dropbox website? Let us know, if you need any extra help.

@"MsDClark", I suggest just opting out of File Provider once more for now, without the advanced reinstall. If you’re still having issues after that, or you see copies of Dropbox in CloudStorage like the other user reported, we can further look into it then.

Hi @"KimNMike"! Thanks for posting here. You can check out this page; it should include all of your backups. To delete them, you can follow these steps. Let me know, if that helps.

@"RandallCraig", did you get the chance to try out Megan’s recommendation? Let us know how it went.

Hi @"david u.4"! Did Walter’s suggestion help, or is your Dropbox app still crashing on your Android device?

Hey @"robshookphoto"! You can still share more info with us, in case you need help with your issue. Don’t hesitate to give us a nudge.

Hey @"Evan R.9"! I’m just giving you a little nudge here. If you still need help with the previous issue you reported, please let us know the details Megan asked for above.

Hey @"Sue100", I’m circling back here to see if you still need our help with this. Please let me know.

Hey @"abhi_0743", is the desktop app still asking you to create a brand new Dropbox folder on your computer? Let us know, if you’d like us to have a look into this.

Thanks for your post and the screenshot, @"sharonp1"! Were you previously able to access this folder? Does it appear grayed out on a different browser/incognito window, as well? Finally, since you mention it’s been synced to your desktop app, can you open it from the local Dropbox folder in your Finder? Let me know.

Thanks for joining our Community, @"cartman005"! Since we’ll need account-visibility for this, I’ve gone ahead and logged you a ticket. Please reply back to it, and I’ll further assist. Cheers.