Nancy Dropbox Community Moderator

Hey @"tsveg1", hope it’s OK for me to jump in. Are you getting the same error, if you try to access the version history of a different file? Can you also test this via another browser, and/or an incognito window, and let me know what you find?

Hey @"joonbug", sorry to hear about this. Did you have any recent Dropbox app updates, that could’ve led to this behavior (like the Dropbox for Windows update, or the Dropbox on File Provider update)? Other than that, I’d like to know the number of files currently saved in your local Dropbox folder. You can check this by…

Hey @"JK"! I’ve gone ahead and logged a new ticket for you. Please reply back to me directly from your email address and we’ll look into this further.

Hi @"FrederickZh", I understand that the behavior you initially brought to our attention continues to have an impact on the way you use the Dropbox app, so I appreciate you following up on this. Your input remains valuable, and I'll bring this up to the relevant team once more on your behalf, although it may not be aligned…

Welcome to our Community, @"Bahri"! Can you describe to me the exact steps you took to share your files with them? When saying that the link works normally on your device, do you mean that you shared your computer's file directory as a link (i.e. 'C:\user\Jhon\Dropbox\Folder\Excel.xlsx)? If yes, then you’ll need to share…

Keep us in the loop, @"9elfer"! Let us know how this goes, and we’ll take it from there.

I see, thanks for trying that @"kidhkgg"! Do you remember if there was a specific update of the Dropbox app/your OS around the time the issue occurred? Are you seeing the same cloud icon with the exclamation mark for all of your files? Finally, can you double check your Finder and let me know if there’s any sign of a…

Hey @"DL183", I’m sorry to hear about your experience. When saying your Dropbox account is full of files you didn’t store in it, can you please clarify that? Do you mean that someone else shared files with you and they’re taking up your Dropbox space? If yes, you can try these steps for any shared folders you don’t wish to…

Thanks for posting on our forum, @"RichG_FL", and welcome aboard. Is there any chance these are the circular arrows that you keep seeing next to your folders in File Explorer? If yes, then it sounds like your desktop app recently got the Dropbox for Windows update. Can you clarify the current syncing status of your Dropbox…

Keep us in the loop, @"untiedsocks"! 

Hi @"Rachel L."! Welcome back to our forum. In general, a file becomes available if you open it directly with a third-party app, instead of making it available offline first, by right-clicking on it in the local Dropbox folder. If you right-click directly on the folder you mention (the one that’s been made available), what…

Glad to hear you managed to update your Dropbox app in the end! Can you restart your computer, if you haven’t already, and let me know if the “Do Not Sync” option is still not there?

Thank you for your update, @"Michael L.80"! I was wondering if there was any prompt upon enabling camera uploads that offered you to go to settings and adjust your permissions, and whether or not there's a possibility that it was skipped. For reference, I just had a look from my side on our forum and came across this…

How about your Deletes files page here? Have you already checked it? Regarding your Events page that we mentioned above, you don't see any deletion event there either, correct?

Hmm, I see. Do you remember any names of files that you’re now missing from your folders? If you do, please use the search bar on www.dropbox.com and let me know if you get any results. Other than that, have the files disappeared from your desktop app, as well?

Hi from me too, @"JK"! Can you perhaps send us a screenshot of the code you type in your Terminal, so that we can take a look? Other than that, you can check whether you’re eligible to install the Dropbox on File Provider update this way.

Hey @"untiedsocks"! Are you using camera uploads to add those files to your Dropbox account? Or are you uploading them manually instead? If you open the video showing in your screenshot directly on your local device, are you receiving any errors that there may be an issue with the file? If not, I’d like you to reinstall…

Hi from me as well, @"nmmorris"! Can you temporarily disable Webroot and Windows Defender altogether and then, restart your computer and try to install the Dropbox app again? If the installation still doesn't work after that, I’d like you to perform an advanced reinstall, as the next step.

No worries, @"longball75"! We’ll be here, if you need something else.

Hey @"samkhu", can you share a few more details on your issue? What’s the current syncing status and app version of your Dropbox app? I’d also like you to visit the Sync tab of your app preferences here, and send me a screenshot of the Dropbox folder's location. Finally, can you clarify your OS version and whether you…

Hi @"Hailey", and thanks for posting on our forum. It sounds like you’re having this issue. As a result, I’ve gone ahead and opened a ticket for you. Please check your Community email address, when possible, and reply back to my message from your email inbox directly. See you there!

Thanks for posting on our forum, @"Carusos Rubble". If you're trying to see all the members of a shared folder, what you can do is follow these steps instead. If that's not what you wish to do though, I'd like more details on your request, so that I can further help (you can also send over a screenshot of where you're…

Thanks for following-up, @"Sho Jo"! Did you check with the owner to make sure they haven’t disabled downloads? If you did, and that’s not the case, I’d like a screenshot of what you see on your end, after clicking on the link you received in your email (feel free to mask the contents of the link, if you wish, so that…

Hey Natali, can you clarify how you uploaded your files/folders to Dropbox exactly? Did you drop them in the local Dropbox folder of the desktop app? Or did you add them directly via www.dropbox.com? If you go to your Events page here, can you see more details on what may have happened perhaps? Finally, can you still see…

Hi again, @"Francois4"! We appreciate all the info you’ve provided and thanks for your patience so far. I’ve gone ahead and logged a ticket for you, so that we can investigate the issue internally. Please reply back to it, once you see it in the inbox of your email address.

Welcome back to our Community, @"Lynk"! Is the iTunes folder available on your Dropbox account online (on www.dropbox.com)? Also, have you checked your selective sync settings on the new device to make sure the folder isn’t set to not sync on the desktop app? As for the new folder you’ve created, I’d recommend renaming it…

Hey @"Sho Jo"! Thanks for posting here today. Were these files shared with you via link? If yes, were you clicking on the “Save to my Dropbox” option previously to add them directly to your Dropbox account, instead of downloading them to your device? You can send me a screenshot of what you're seeing at the moment, too. As…

Hey @"Boatman", I’m sorry to hear about the whole situation. In general, if you don’t have access to your associated email address and your Dropbox password doesn’t get accepted either, there’s not much our team can do indeed, due to security reasons. However, when it comes to the “account security manager” that you…

Hey @"tc19", thanks for your suggestion. Do you mind clarifying which Dropbox platform you’re referring to exactly? Are you talking about the Dropbox website/mobile app/desktop app? If you’re getting an error while selecting a large number of files and trying to delete them, feel free to send me a screenshot of it, as…

Hi @"ncj"! Hope you’re doing well and thanks for posting this on our forum, too. As my colleague Hannah has mentioned here, we have a new “Find duplicates” feature that can help you identify duplicate files on your Dropbox account. Can you please check it and let us know how it works for you? Other than that, we appreciate…