Nancy Dropbox Community Moderator

Hey @"TERRACE_87"! Welcome back to our forum. Out of curiosity, are you seeing the same thing on multiple browsers (including in incognito mode)? If you don't click on the pencil icon, but go to the “Rename” option from the drop-down menu on the right-hand side of the folder instead, do you experience the same behavior?…

Hey @"Lucrecia jones ", sorry to hear about the situation. Just to have a clear idea of your issue, do you mean that your Dropbox account stopped syncing due to lack of space, and even though you’ve upgraded to a paid subscription, it still shows as Basic and not actively syncing? If that’s not the case, please let me know…

Hey @"yesnobutton"! Thanks for posting on our forum today. Since there’s a more recent stable app version, can you please update your desktop app and let me know if that fixes any issues? If it doesn’t, I’d like a screenshot of the current syncing status that you mentioned, just so that we can have a visual, as well as a…

Hi @"asherbono"! Welcome to our Community. Do you remember when was the last time you could access that file on www.dropbox.com? Was it a personal file of yours, or was it shared with/by someone else? Besides your Events page, have you also checked your Deleted files and Shared pages? Let me know.

Hey Hasitha, can you post a screenshot here of the options you see exactly, when trying to log in to your other Dropbox account? Just make sure to mask your email address first, if it’s visible in the screenshot.

Hey @"mhuang45". If you look into your email address’s inbox/spam folder, do you see any recent emails from Dropbox? If yes, can you see any names of files/folders that were shared with you? It may be worth using them as keywords to search the Dropbox website (feel free to send us a screenshot of what you see, as well).…

Hey @"SamJaques", hope it’s OK if I jump in. About the issue you mention with the Dropbox website, can you let me know a few more details perhaps (just in case you want us to look into it further)? For example, how many files are you working with when the Dropbox website crashes? Is the behavior consistent across different…

Hey @"shelley241"! Did you end up working on your iMac again? If yes, did your updates sync to the Dropbox website, or are you still having an issue?

Hey @"msakten", did you manage to download the stable app version Mark linked above? If yes, did that help?

Hey @"JCC2070"! Glad to hear you were able to sort this out. I’ve passed your feedback regarding selective sync to our team and made sure they can see your comments here. Feel free to give us a nudge for anything else.

Hey @"Francois4", hope you don't mind me jumping in. You can click on the trash can icon next to the computer/desktop app sessions you’d like to delete and this should resolve the issue. If you still have an issue with reinstalling the Dropbox app after that, let us know.

Sorry to hear you’re having the same issue, @"kidhkgg". Besides restarting the Dropbox app, did you also try reinstalling it and it didn’t help? Does your desktop app report that it’s up to date, or does it show a different syncing status?

Hey @"nyuminyumi"! Thanks for posting on our Community today. Have you made sure there’s enough space on your Dropbox account to add this folder? Is its size larger than the amount of free space you see here? Other than that, I'd like you to clarify how you’re trying to join this folder exactly. Are you doing it via the…

Sorry to hear this, @"_MKT". Can you send me a screenshot of the icon you’re clicking on exactly and what you see right after that? If you downgrade your Dropbox app from the beta app version to the stable one, are you experiencing the same behavior? Before switching over to the stable app version, please also make sure…

Thanks for taking the extra time to further explain your feedback, @"mikedohm". I’ve passed all of your comments to our team, so that they can also take them into account. If you wish to post another idea in the future, feel free to check out these tips; following them increases the chances of your idea being voted and…

Thanks for specifying that, @"IDasGupta"! Your feedback on this is much appreciated and I’ve made sure our team can see your comments. If you need something else, you can always ping me.

Sorry to hear the same thing is happening to you too, @"Ken74". Do you mind sending over a full screenshot of what you see in your computer’s Dropbox folder, so that I can investigate this further? Besides the .jpg file that’s not currently syncing, do you see the cloud icon with the exclamation mark for any other types of…

Hey @"Early User"! Hope you don’t mind, if I jump in. I’ve sent you an email at your Community email address, so that we can look into this further. When you get the chance, can you please reply back to me? Thanks!

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Hey Karen! Due to security reasons, we can’t click on any external links, I’m afraid. However, if you open the folder in question, you should be seeing a gear icon right next to its name. Try clicking on this button and go to “Folder settings” > “Show deleted files”; any files that have been deleted from this folder should…

Not an issue at all! You can test this whenever you can, and get back to us then.

Thanks for that! The cloud syncing icons you see next to your files (in your screenshot) mean that they're online-only indeed, like Mark and Hannah suggested above. To make these available offline, you need to open them indeed, so that the app can start syncing/downloading them locally to your device. However, if you’ve…

Hey @"Rayyan182", hope it’s alright to jump in. There has been a newer stable app version released in the meantime; can you please update your Dropbox app and let me know if there’s any difference after that?

Hey @"NewUser2U", I checked our system and I can see you’ve replied to Megan’s email indeed. Please rest assured she’ll review your case as soon as possible and reply back in the same email thread.

Hey @"Dieselista", thanks for the explanation and the screenshot! Can you send me one more visual of what you see when opening your local Dropbox folder and navigating to those files, right before they all populate? Other than that, I’d like to know the syncing status and app version of your desktop app.

If someone else has removed you from a folder, then the only option is to contact them and have them add you back indeed, I’m afraid. However, since you’re not sure who that person may be, have you checked your past email communications from Dropbox or your Dropbox account notifications? You may be able to see who this…

Hey again, @"NewUser2U"! Can you check your Dropbox Badge settings once more and confirm they’re set to “Always show”? If they are, please send me a screenshot, too.

Hi @"bers"! Do you remember which file you tried to share when the issue occurred last time? Is the file still on your Dropbox account?

Can you check your email address (including your spam folder) and see if Dropbox sent you any communication about this?

@"cj2025", if you close this window, what happens after that? This isn’t something related to Dropbox, but rather the third-party app(s) you’re using. Also, when are you seeing this exactly? Is it right after opening your InDesign/Illustrator files via the Dropbox app? If you have any similar files outside of Dropbox, can…