Nancy Dropbox Community Moderator

That’s lovely to hear, @"ducsue"! if you need something else, feel free to ping us here.

Hi again, @"kevindstewart"! Are you still having trouble uploading multiple photos to your Dropbox account? If you are, please take a look at Megan’s previous reply and send over more info, so that we can check this further.

Hey @"kevindstewart"! Did you have the chance to check out Megan’s reply above?

Hi from me too, @"ErnieDee"! I wanted to chime in and ask whether the recipient of your shared content is still unable to access your .zip file. If they are, can you clarify whether you’re sharing a folder or a link with them, like Jay asked above? Thanks.

Hey @"johnnyringo"! Did Megan’s suggestions help with the issue you were having? If not, let us know and we can look into this further.

I’m sorry to hear that, @"BalloonAnimal". Can you please clarify what’s your current plan, as shown at your Plan page here? Feel free to also send me a screenshot of the prompt you keep receiving. Did this start happening recently, or is it something you’ve been seeing for a long time, even though you’re on a paid plan?

Thanks for that! Since it looks like you’re running the beta app version of the desktop app (230.3.8686), can you try switching off early releases via your General tab here? Then, I'd like you to download the latest stable version instead. Are you still unable to update your Dropbox app to File Provider after that?

Hey @"khan95osu", sorry for jumping in here, too. I wanted to make sure that you’re no longer facing this issue. In case you are though, please send over the info Hannah asked for above, and we’ll look into this further.

Hey @"gunjx"! Can you also let me know the current app version of your desktop app?

Hey @"DeniseChew"! I just wanted to check in and see if you’re still having the same issue you previously reported. If you are, feel free to provide us with the info Hannah asked for above and we’ll be happy to further help.

I see, thanks for giving it a go! What happens if you try a different browser instead, or even an incognito window on your current browser? Does that make any difference?

Hey @"starsludge"! Sorry for nudging you here. I was wondering if you had the chance to reinstall the Dropbox app on your computer and if this helped resolve the issue you were facing with the context menu options.

Thanks for posting this on our forum, @"TiffEVD"! I'm guessing that you've already clicked on the X button located in the top right corner of the pop-up window and you still see it after that. Is this correct? Can you try selecting the “Click to view all plans” option instead (in the bottom right corner of the prompt…

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Thanks for posting on our forum, @"androidisaloser"! Has the syncing status of your Dropbox app changed at all since you first posted this, or is it still stuck syncing 89 files on your device? Other than that, I’d appreciate a screenshot of the files that you mention, as they show in your local Dropbox folder; feel free…

That’s honestly great to hear, @"enclosure"! I’m hoping that did the trick, as well. For anything else though, you can always give us a nudge.

Sorry for the nudge, @"pawelt"! I just wanted to make sure the issue has been resolved on your end. If not, feel free to let us know.

Hope you don’t mind if I jump in too, @"iggy097". In case you’re still having issues while using Dropbox Transfer, don’t hesitate to reach back to us, so that we can look into this further.

Hey @"LuvvyB "! Did the Help Center article Megan linked above help with your request? If not, let us know and we can further assist.

Hi from me as well, @"Wolfmont"! Are you still having issues with changing your Dropbox email address? If you are, can you provide us with the info Megan asked for previously? We’ll be able to further help you this way.

Hey @"enclosure"! Did you get the chance to perform the advanced reinstall, as per Megan’s instructions above? If yes, feel free to let us know how it went.

Hi from me too, @"cataylor"! I’m just checking in to make sure the issue has been resolved for you as well, following our team’s update here.

Hey @"Wilma"! I’ve just opened a ticket for you, as well. Please reply to me directly from your email address and I’ll further assist.

Hey @"user71"! Do you mind sharing a couple of screenshots of what you’re seeing, as well? More specifically, I would like a visual of what you see when trying to rename this folder via the Dropbox website and of what appears after that when you’re being asked to pay an additional fee. Other than that, the folder icon that…

Thanks for the additional clarifications, @"Chicola"! From a quick look into our system, I can see you also have a support ticket regarding this issue. I’ve gone ahead and left our team an internal note on your behalf, so that they can review this as soon as possible.

Thanks for that, @"elvinvandalen"! The different filepath you see here may be part of the issue indeed. In the meantime, I also had a quick look into our system and I can see you already have a support ticket with our advanced team. I’ve gone ahead and left them an internal note on your behalf, so please keep an eye out…

Thank you for your kind words, @"dwainew"! I’m very happy to hear everything’s working properly now with the help of our support team. For anything else, don’t hesitate to give me a nudge.

Hi from me too, @"ALS_"! I was wondering if you had the chance to check out Hannah’s reply above. If you did, and the same issue persists, feel free to get back to us with more details and we’ll be happy to look into this.

Hi from me too, @"elvinvandalen"! Can you also clarify the filepath to your team Dropbox folder? Other than that, I can see that your Dropbox app is currently in the process of syncing a large amount of files, which could affect the options you see when right-clicking on your Dropbox files. Is the app still trying to sync…

Hi from me as well, @"Alain Church". Thanks for the additional details you’ve provided. Your feedback is much appreciated and I’ve passed it along to our team. Now, as for the app’s continuous syncing, were there any Dropbox/OS updates on your computer, right before the desktop app started syncing your files out of the…