Nancy Dropbox Community Moderator

Hi from me as well, @"Alain Church". Thanks for the additional details you’ve provided. Your feedback is much appreciated and I’ve passed it along to our team. Now, as for the app’s continuous syncing, were there any Dropbox/OS updates on your computer, right before the desktop app started syncing your files out of the…

Hi @"loganvie"! Thanks for reporting this here. Do you happen to know the app version of your client’s Dropbox app? Did they notice this issue after a specific Dropbox or OS update on their computer? Finally, since you mention you’ve already tried all troubleshooting steps listed in this thread, I’m guessing you’ve tried…

Hope it’s alright if I jump in, @"Chicola"! I’d like to clarify one more thing regarding what Megan also mentioned above; you said that 580.2GB of space is taken up by shared files on your Dropbox account. Do you mean that this space still includes the folders that you deleted from your Dropbox account with these steps? If…

Hey @"krwiseman", thanks for your post. I can see you’ve already voted for this idea and commented, as well. Since your suggestion here is quite similar, I’ve moved your post out of the Ideas section in order to avoid duplicates. For any further updates, please keep checking the idea linked above. And, of course, if you…

Thanks for posting on our Community today, @"LudwigVRtualX". I can totally understand where you’re coming from, so I’ve passed your comments as feedback directly to our team. For anything else you may need, feel free to give me a nudge.

Thanks for following up on this, @"ericbonsaify1"! I appreciate it. Since turning the feature Off and On again didn’t help much, I’ve gone ahead and opened a new ticket for you. Please go to the inbox of your Community email address and reply back to me, whenever possible; we’ll take it from there.

Glad to hear that, @"originalClown"! For anything else, you can always give us a nudge here.

Hey @"originalClown"! Sorry for chiming in. Can you try to access your files once again via an incognito window and send me a screenshot of the error you keep getting, just to have a visual? If you try to share any other files from your Dropbox account now, do you receive the same, or a similar, error?

Hey @"Blonss"! Sorry for chiming in. I just wanted to ask whether you’re still having this issue. If it’s been resolved in the meantime, feel free to let us know what helped you.

Hey @"willmaupin"! Did you end up trying Walter’s suggestion and, if yes, did it help you? If not, feel free to let us know so that we can further assist.

Hey @"RockWarrior"! I hope that this issue has been resolved for you. If it still persists though, feel free to reply to Hannah’s questions and we’ll further help.

Hey @"marksow"! Did you get the chance to check out Megan’s reply above? We’d just like to make sure that your issue has been resolved for good, and further assist in case it hasn’t.

Thanks for posting on our Community, @"dwainew". I had a look into our system and I was able to locate your support ticket (I’ve also left the agent who’s handling your request an internal note to review your case as soon as possible). Since you have a ticket already, I’d generally recommend waiting for the reply of our…

Thanks for reporting this, @"Rebecccap"! Whenever possible, please check the email address that’s linked to your Community profile here; you should have a new message from me in your inbox.

Hi from me too, @"Pencilcaseman"! When referring to the iOS file explorer app, you mean your iOS File manager, where all of your local files are saved and accessed on your mobile device, correct? In general, the purpose of the mobile app is to sync files you’ve uploaded to it with your Dropbox account online and the…

Thanks for double checking your email address, @"ericbonsaify1". The Help Center article I linked above includes all the possible reasons why the sharing activity of your Dropbox account could’ve been interrupted (which is also the error you keep receiving). However, since you’re only encountering this error on the desktop…

Hey @"ericbonsaify1"! Can you please check the email address that’s linked to your Dropbox desktop app and make sure it’s the exact same as the one you see here? If your sharing activity has been paused for the time being, you should be seeing the same error across all Dropbox platforms. Let me know what you find.

Hi from me too, @"tetloose"! If you have the Dropbox mobile app installed, can you check it and let me know what you see there? I’m curious whether this is happening on a different Dropbox interface as well, or if it’s specific to your Dropbox Passwords app.

Hi from me as well, @"pentagramwookie" and @"TAGGConsulting"! I've gone ahead and logged two separate tickets for each one of you; this way, we can investigate this further. Please go to the inbox of your Community email address and reply back to me, when you get the chance. Thanks! 

Hey @"nmmorris"! What we can recommend, in this case, is to download your files from Dropbox to your local device and upload them to your Google Drive account next. However, it may be worth checking this with Google Drive as well, as they may offer a way to import your files directly from Dropbox to their servers. Other…

Hi from me as well, @"g v."! Is your Dropbox app still trying to duplicate all of your photos? When it comes to those 3 files, can you try to save them to your local device, delete them altogether from the Dropbox app after that, and then upload them again? Do they still show the wrong date under your Photos tab?

@"Jazzburg", I had a look into our system and I can see you’ve logged a support ticket about this. Our team will investigate this on their end and reply back in the same email thread. Please keep an eye out for their response.

Hi @"michael a.31", thanks for posting on our forum today. Can you try using quotation marks when searching for your files on the Dropbox website? Does that seem to help a bit? If not, can you send me a screenshot of an example keyword you’re typing in to the search bar online and the results you get? Keep me posted.

Hi from me too, @"acmq"! If you have files that you need to sync from your computer to Dropbox (and you don’t wish to manually upload them through the Dropbox website), then you need to have the desktop app installed and signed in to your Dropbox account. As for the steps to perform an advanced reinstall, you can follow…

Welcome back to our Community, @"Mary V.2"! Hope you’re doing well. To further assist, can you clarify if you’re right-clicking on folders that are already located within your local Dropbox folder? If yes, I’d like a screenshot of the options you see on your end. Feel free to also share the current syncing status and app…

Thanks for sharing this potential enhancement! This idea is now live and open for feedback. For anyone following along, if this idea is something you’d like to see, please click the upvote button and show a little support! The more interest an idea gets, the more likely it is to be reviewed by our product team during their…

Hey @"maltexease"! Thanks for posting on our forum. At the moment, it’s not possible to prevent a folder/file from getting deleted, if the members have edit permissions to it. What you can do, if you’re the admin of a Dropbox team, is to prevent team members from permanently deleting files instead. In any case, I’ve passed…

Hey @"tblanpied"! Thanks for posting on our Community. Do you mind attaching a few screenshots here of what you see on your desktop app, compared to the file size you see on the Dropbox website? I’d also like to take a look at the sync icons you see next to the files in question. Let me know once you’re ready, and we’ll go…

Hey @"user71"! Are you getting an error, if you try to copy paste your screenshot directly into your message box here?

Hey @"Rachel L.", I'm sorry to hear about the situation. I was able to find your support ticket and I can see our advanced team is currently handling it. Please keep an eye out for their email, and they’ll further assist.