Nancy Dropbox Community Moderator

Hey @"monoman". Does your desktop app show how many files it’s stuck indexing, or it doesn’t provide any further details? Feel free to send me a screenshot as well, if you wish. Other than that, I’d like to know the current app version of your Dropbox app.

Thanks for posting on our forum, @"urz987". For how long has your Dropbox app been stuck syncing 48 files on your computer? Besides that, I’d also like you to right-click on your local Dropbox folder, go to “Get info” and send me a screenshot of the next window you’ll see. I just want to make sure that the Dropbox folder…

Thanks for posting here, @"calmfrog". Can you also open one of the other folders with the two sync icons next to them and send me a screenshot of the files within? I’d like to gather as much info as possible and investigate this further (also, if there’s any type of personal info, please feel free to mask it). Finally,…

Hi again, @"DropStar". Just like Rich mentions here, there's no supported way to do this, but you can follow his steps to achieve what you'd like. 

This idea has been closed due to inactivity. Thank you for your suggestion, and if you have another idea to share, please do! 

Thanks for the screenshots, @"jpugarte1_", and apologies for the delay. The fact that your Dropbox app isn’t fully up to date may still affect some of the app’s features on your computer, even if the same thing doesn’t happen on different devices. To tackle this first, can you clarify the current syncing status of your…

Glad that did the trick, Petar! You can always nudge me, in case something else comes up. Cheers!

Hi from me as well, @"LondonTraveller67"! You can hide any personal/confidential info that may be showing in your screenshot first, before uploading it here. In general, we ask for a visual of what you see to have a clearer idea of what may be happening. Other than that, do you get the same error if you try to drag a file…

I’m sorry for your loss, @"Rikler". When saying that you wish to end your father’s Dropbox account, do you mean that you’d like to cancel a paid subscription, or that you’d like to delete the account altogether (or even both)? Let me know and I’ll guide you from there.

Hi from me as well, @"abance"! Since it looks like you’re part of a Dropbox team indeed (according to your screenshot), I’d also suggest checking this with your admin, in case they’ve enabled device approvals. Other than that, there shouldn’t be a limit to how many devices you’ve linked to a paid Dropbox account (the…

Hey @"MikePDX", hope you don’t mind if I chime in. Can you outline the exact steps you’re taking on your end, right before the 404 error appears? I’d also appreciate a full screenshot of the message, so that I can investigate this further.

Hey again, @"sc0ttkclark". Regarding the app version of your Dropbox app, it looks like you’re running the alpha app version (233.2.3554), instead of the stable one (231.4.5770). If the app gets stuck again, you can also try updating it as the next step. You can do this by turning off early releases via your General tab…

Welcome to our forum, @"ChrisJohn"! From what I gather, you’re receiving an error message similar to this one, right? I’ve already gone ahead and logged a new ticket for you. When you get the chance, please respond directly from your email address and I’ll further assist. See you there!

Thanks for your post, @"mcapehart"! Since the folder you mention was only shared with your own Dropbox account, then it’ll only affect your storage usage indeed, and not the Dropbox accounts of the other family members. Can you send me a screenshot of your Dropbox account’s usage, as it appears on your Plan tab? Finally,…

Thanks for posting on our Community, @"KSCPA301". Can you send me a full screenshot of the syncing icons you see next to your Dropbox files/folders? I’d also like to know the current syncing status and app version of your desktop app. Finally, if you have any active tickets about this with our support team, please send me…

Hi @"phee3d", and thanks for your post. When saying “download link”, I’m guessing you’re referring to a shared link. Correct? If yes, are you creating shared links with edit or view-only permissions? Are your clients opening them via their computer, or a mobile device? This info will help me log your feedback properly with…

Thanks for posting here, @"petarjercic"! Let’s have a look into this. To clarify, you can no longer find your Paper docs when visiting www.dropbox.com. Is this correct? If yes, did you also try using the search bar on the Dropbox website and you got no results? Can you send me a screenshot of the placeholders you see on…

Can you clarify the exact steps you took to make some of your files online-only? Did all of your files become online-only right after that, or is this something that happened much later, without you taking any action on your Dropbox account? Also, did you check how much hard drive space you had left after making a bunch of…

Hi @"AmyM1"! Do you still need help with this, by any chance? Or did Megan’s suggestions point you to the right direction? Let us know.

Thanks for posting on our Community, @"DropStar". When saying that you copied your Dropbox files to the new drive, did you do so by following the steps in this Help Center article? In general, this is the only supported way to safely move your Dropbox folder from one location to another. If you followed these steps indeed,…

Thanks for posting on our forum today, @"mjbg"! Can you also have a look at your Events page and let me know if you can see more details on how this file was deleted? Feel free to send me one more screenshot of it, as well. Ping me once you have more info.

Hey @"Holthouse"! I can see that our support agent replied back to you recently. Please check their email when you have the chance.

Does it still switch between ~40 and ~90 hours? I’d also like a screenshot of what you see after right-clicking on your local Dropbox folder and choosing “Get info”.

Hi from me too, @"Steelbreese"! Were you able to sort this out? If not, please check out Megan’s previous post and get back to us. We can further help.

I’m sorry to hear this happened, @"hohok98". If you hadn’t the chance already, please go through the info in this Help Center article and this one, as well. Other than that, and due to the nature of the issue, I recommend getting in touch with our support team directly, so that they can help you and investigate this…

Hope it’s alright if I chime in too, @"MJP71"! Did you test this on www.dropbox.com as well, and you still receive the same error for this particular folder?

No worries at all, @"jmoleary"! I’m glad you were able to resolve this and thanks for sharing the solution with us, as well. We’ll be here, if you need something else.

Thanks for confirming! The issue you were having was most likely linked to this incident, which should now be resolved. Can you please double check again and let me know if you’re still encountering those errors?

Happy to hear that! We had an incident yesterday, which may have affected this, as well. If you encounter the same issue again though (since you mention this has happened multiple times already), don’t hesitate to give me a nudge.

Hi from me as well, @"sc0ttkclark"! Since I don’t see any files/folders in your local Dropbox folder (besides some hidden ones) and you also mention that this is a new install, can you clarify when you logged in to the desktop app on your computer exactly? Did you choose to not sync most of your files locally during the…