Nancy Dropbox Community Moderator

Hi from me too, @"jv168"! This is quite a peculiar incident indeed, so it may be better to check this with our support team directly. I can see you already have a ticket with them, so I’ve also added an internal note on your behalf. Please keep an eye out for their reply in the same email thread.

Hi @"Wilco"! Thanks for posting on our forum. As mentioned in this Help Center article, if you’re on a personal Professional plan, it’s possible to purchase the 1TB add-on only once for your Dropbox account. So, if you have already done so, I’m afraid you can't buy more space, as long as you’re on a personal subscription.…

You too, Ivo! 😊

Hey @"Chris W.25"! I’m just checking in to see if you need further assistance here. Let me know.

Hey @"JimJinNJ"! Did Walter’s suggestion help with your issue, by any chance? Don’t hesitate to let us know.

Thanks for double checking, Ivo! And no worries; I’ve just logged a ticket for you. Please check your Community email address and reply back to me.

No worries, @"Eliket", and thanks for the screenshots! Can you also double check your external drive and make sure it follows these requirements?

Hi @"IvoBerkhoff"! Thanks for your post. As a first step, I’d recommend looking at this Community post, in case some of the scenarios there apply to you. Other than that, have you already reached out to our support team perhaps? Since we don't have any account visibility here on the forum, I can check any ticket number(s)…

Hi from me as well, @"NoteWriter"! In general, the desktop app should be automatically updated to the latest version indeed. In case you face similar issues in the future (especially after the next app version is released), please let us know and we’ll investigate this further.

Hi @"KSCPA301"! I’m just checking in to see if you’re still having trouble with this. If you do, feel free to ping me and I’ll be glad to further assist.

Hey @"phee3d"! Did you have the chance to check out my previous post perhaps?

Hey @"quentin6"! Are the sync icons/context menu options currently missing from your desktop app? Something to keep in mind is that, when the Dropbox app is in the process of syncing, some of its features may not be available till it’s up to date again. However, if these functionalities are absent even after that, please…

Hey @"smcosper", can you give me an example or two of a folder that gives this error message when you try to save files within? Feel free to send over an additional screenshot, as well.

Thanks for reporting this here, @"kiuzjhtgrefwds". This is quite odd, indeed. Are you experiencing the same issue, if you try to rename your files via the Dropbox website instead? About the “-1” that keeps being added to your Dropbox files, you don’t have any other files with the same name at the same location. Correct?…

Hey @"PH80"! I hope the issue has been resolved for you in the meantime. In case it hasn’t though, please try out Hannah’s suggestions above and let me know how it goes.

Hi @"brasas_silverio"! Please reply to my email, whenever possible, and we’ll go from there.

Hi @"sezza28"! If you go to the Home tab once again, do you see an option to rename one of the files there perhaps?

Thanks for reporting this to our Community, @"Velisatra"! Can you send me a screenshot of what you see right after clicking on the option to update your Dropbox app? Have you also performed an advanced reinstall by following these steps? Finally, when saying that this isn’t related to Windows security, do you mean that you…

Thanks for posting on our forum today, @"Ardent B."! Welcome back. If the Dropbox app has stopped syncing, then you may not be able to use all Dropbox features indeed. To further assist though, can you clarify why your Dropbox app is currently not syncing on your computer? Have you run out of hard drive space for example,…

Thanks for posting here, @"kiuzjhtgrefwds"! In order to have a clear image of what's happening exactly on your Dropbox mobile app, can you create a video recording on your Android device and upload it here as a shared link? I’ll check it for you and go from there. Keep me posted.

Thanks for your post, @"Nadine11". Since we don’t have any account visibility here on the forum, I’ve gone ahead and logged a ticket for you directly. Please reply back to it, and we can check this internally. See you there!

Thanks for posting on our Community, @"phla", and I’m sorry to hear this happened. Since I’d also like to have a look into this, can you share with me any ticket numbers you may have from your support requests? Let me know when you’re ready.

Hi @"clareslater"! Thanks for posting on our Community. Can you send me a screenshot of the “manage files” section you’re selecting, in order to find which files are taking up excess space on your Dropbox account? If you go here, can you see the folder you shared with your friend and open it? In case she’s uploaded a large…

Thanks for posting about this on our forum, @"lowenhamn"! Can you send me a screenshot of your external drive’s usage, so that I can take a look? Besides the 750GB that were initially taken up by Dropbox, did you have any other files stored on your external drive, that could be using the rest of its space? Similarly, did…

Hi @"swap0", thank you for taking the time to share your experience with us and I’m sorry to hear this happened. From what I understand, you were invited to join a Dropbox team with your personal plan, and now it seems that your Dropbox account has been deleted. Is this correct? First, it's very important for me to state…

Hi @"Viki "! Thanks for posting on our Community today. Can you provide me with more details on your issue and what you see exactly on your end at the moment? Do you mean that you’re unable to see your paid plan on the Dropbox website (at your Subscriptions page), or on a different device, for example? Keep me in the loop.

Hi @"Eliket"! Sorry to hear the same thing is happening to you, as well. Can you tell me the exact steps you’ve tried so far, just so that I can have a clearer image of the situation? I’d also appreciate it if you can send me a screenshot of your backup’s progress as it appears at your Backups page here. Please send me an…

This idea has been closed due to inactivity. Thank you for your suggestion, and if you have another idea to share, please do! 

Hey @"yasinturhan-916"! Let me chime in here, too. You mentioned in your first post that your Dropbox app was using this app version: 231.4.5770. Since there has been a new one released in the meantime (232.4.5926), can you make sure your desktop app has been properly updated to it? I also understand that you receive an…

No problem at all, @"Rikler"! I’ve just logged a new ticket for you. Please check the email address that’s linked to your Community profile and reply back to me; I’ll further assist you via email.