Nancy Dropbox Community Moderator

Hey @"chevy1105". That’s correct; this should work on Windows and Linux. If you used any of the links above to update your Dropbox app and had any issues, please share more details with us here, and we’ll have a look.

Thanks for sharing your solution with us, @"dm41", even if it’s a temporary one. So, from what I understand, you were able to update your Dropbox app to the latest app version for now, correct? In case the issue persists with the next app version that’s released though, please let us know, and we’ll look into this further.

Let me know how the reinstall goes, @"TheSweede"! You can leave your web browser connected to your Dropbox account in the meantime.

Sorry to hear that, Crabtree & Swee. Has the number of files dropped at all since you posted this, or is it still moving slow/seems to be stuck?

Hey @"loftylobster"! Welcome to our forum. Is there any chance you’re seeing this error for a second Dropbox account (under another email address), which has gone over-quota indeed? If you use your transaction ID on our lookup page, do you see the same email address as the one linked to the Dropbox account you’re getting…

Hi from me too, @"RJain"! If you're not on a free Basic plan with 3, or more, devices linked to your Dropbox account, can you also reinstall your desktop app and restart your device? Is the brown box icon still present next to your Dropbox files after that? If not, can you open them now?

Hey Floris, hope you don’t mind if I chime in. I see you also have a similar thread here. Besides Hannah’s feedback, I also passed your comments here along to our team. This way, they can see how this affects you and take your suggestion into consideration in the future.

Awesome news, @"starsktwelve"! If you need something else, I’ll be right here.

Sorry to hear about this, @"TheSweede", and thanks for reporting the issue on our forum. Out of curiosity, how much time does it take from the moment the Dropbox app launches till it disappears completely from your computer? Did you try reinstalling the Dropbox app today, and the same thing keeps happening? Finally, as for…

Hey @"moots", let me jump in here, too. Can you also visit your Dropbox Backups page online, and send me a full screenshot of what you see there? If you open the Trash folder on your local device, can you see your deleted Dropbox folder, along with your missing computer folders?

Hey @"starsktwelve"! Thanks for posting on our forum today. Refreshing your web browser will indeed interrupt the uploading process of your files on the Dropbox website. However, can you walk me through the exact steps you took in order to add this file to your Dropbox account? Did you try to do so via our “Import from…

Can you check these requirements for the desktop app, @"betafu", and make sure that your computer follows all of them (when it comes to system types, distros etc)?

Hi @"Billwmce"! Are you still facing syncing issues on your main computer? If you do, feel free to let us know and we’ll look into this.

Hey @"markscranton"! Sorry for nudging you here. Do you still need help with this, by any chance?

Hi @"Chatters48", and welcome to our forum. First of all, I’d like to thank you for the feedback you’ve shared with us. It’s really appreciated and I’ve made sure that our team can access your comments here, too. Now, as for accessing your files, can you send me a screenshot of what you see exactly when going to your…

Hmm, I see. Thanks for giving that a try in any case. Can you send me a screenshot of what you see exactly on your end, while trying to update your Dropbox app? I’d like to have a visual and go from there.

Hey @"Captain1202"! Are you still seeing an error message that your Dropbox account doesn’t have enough space, when accessing your desktop app? I’d like to make sure that your upgraded quota is reflected on all of your linked devices.

My pleasure, @"louieb3"! Keep me posted for any further updates.

Hi from me too, @"cvhmanchester"! To have a better grasp of the issue, can you also include a full screenshot of what you see on your C: and H: drives at the moment? I’d also like an additional screenshot of your Dropbox folder location, as it shows under your Sync tab here.

Thanks for letting us know about this on the forum, @"louieb3". If I get this right, you're being asked to update your desktop app to the latest app version, as you're currently running an older one. Is this correct? If yes, can you try to update your app version from this page instead? Are you having similar issues, if…

Hi from me as well, @"tonysneed"! Since you previously mentioned running the beta app version (233.3.4870), can you switch to the stable one instead and let me know if the error persists? To do so, you’ll first need to turn off early releases via your General tab here, and then download the latest stable app version via…

Hey @"Photo O.", let me chime in here, too. Can you also send me a screenshot of the syncing status and app version of your desktop app? Apart from that, and since you initially mentioned that this is an issue with all the icons on your Desktop, is there any chance at all that you’ve enabled computer backup?

Sorry to hear about that, @"alexmakin". Before looking into this further, can you send me a screenshot of your current Dropbox app version, so as to have a visual, too? Other than that, I'd like to know the exact number of files located within your Dropbox folder. You can double check this by right-clicking on the folder…

Hey @"pcdbigfoot". If I get this right, you’re having an issue with any Paper doc you try to export as a PDF on your Dropbox account. Correct? As a test, can you try to export a different type of file as a PDF instead, and let me know if the behavior persists? I also checked this on my end, like Hannah did, and the feature…

Thanks for posting this on our forum, @"HollowayHobie"! To make sure your Dropbox app is on the latest app version, you can also go here and try to manually update it from that page. Are you seeing the same error message then? Let me know how that goes, or if you still have syncing issues after that.

Thanks for your post, @"lpb624", and welcome back to our Community. I’ve forwarded your feedback on this to our team on your behalf. A workaround you can perhaps try in the meantime is to view your files/folders in list view instead of grid/large grid. This way, you’ll only see the folder icons, instead of the photos they…

Thanks for your post, @"JodyEagen"! Since you mention selective sync in the error message you’re receiving, is it safe to assume that you’re trying to delete this folder via your desktop app? If yes, are you also getting an error when attempting to delete it directly via your Dropbox account online? I’d also appreciate a…

Hey @"idwds"! Can you follow these steps and make sure that only one of your Dropbox accounts is currently connected to your Microsoft Excel app (the one that the file(s) you're trying to open are currently saved in)?

Hey @"abschmidt"! Did reinstalling the Dropbox app seem to help in the end? If not, let us know and we’ll check this further.

Hi from me too, @"Rianneluiten"! Hope you don’t mind me jumping in. The issue you describe could be potentially related to the upcoming deprecation of the mobile/desktop Paper app. As a result, after the 10/09, your mobile Paper app will no longer be updated; all of your Paper docs can be directly accessed via the Dropbox…