Nancy Dropbox Community Moderator

Since you’re using macOS Tahoe, then the system extension isn’t applicable to you indeed, as mentioned in the Help Center article Megan linked above. If your sync preferences are set to make files available offline by default, as demonstrated here, then you should be all set.

Hi from me as well, @"Payaso7x"! As soon as you open a ticket via the page Dell linked above, please also send us your ticket number here, and we’ll leave an internal note for you.

Thanks for keeping us in the loop, Keith, and for giving that a go! In this case, you may need to check this with your ISP directly, to see why your connection keeps getting interrupted when accessing the Dropbox website.

Hey @"mmaslowicz"! I was wondering if you’ve seen Megan’s reply above and if it helped you resolve the issue you were having with your Dropbox mobile app. Let me know how that went.

Hi @"Velisatra"! Do you need any further help with this, by any chance? If you do, don’t hesitate to ping me.

I’m sorry to hear about this, @"redcoatd". I’ve already passed your feedback on this to our team. If you select the option to free up space on your Dropbox account, to reduce the quota you’re currently using, does the pop-up keep appearing after that?

Hey @"Ardent B.", are you still having an issue with the “make online-only” option not showing on your computer? Let me know.

Hey @"kiuzjhtgrefwds"! I just wanted to check in with you and see if you still need help with this. Feel free to let me know.

Sorry for the nudge, @"smcosper"! Did you manage to save your files to the Dropbox app after all? If the same error still persists, and you’d like us to look into it, don’t hesitate to let me know.

Hey @"sezza28", I wanted to check in with you and see if you were able to access the photos you wanted after all.

Hope it's OK to jump in, @"Marcel3". To clarify, are you receiving the error you mentioned above when trying to preview the files on the Dropbox mobile app, or when trying to open them on your Microsoft mobile app instead (without downloading them locally first)?

Hi from me as well, Keith! Can you also test this after connecting to a completely different network/WiFi (if at all possible)? This is quite odd indeed, so I’d like to gather as much info as possible.

Thanks for posting on our Community, @"ianmf"! Your feedback is much appreciated and I’ve passed this along to the appropriate team, as well. For anything else, feel free to give me a nudge.

Hey @"hlou1206"! Did the link to the offline installer Walter provided above help with the issue you were having?

Hey @"Jad Nassar"! Were you able to resolve this in the end? If not, let us know and we’ll be glad to further help you.

Hey @"urz987"! I just wanted to check in and make sure the issue has been resolved for you. If it still persists, don’t hesitate to give me a nudge.

Hi @"nraihani"! Did you have the chance to go through Hannah’s previous steps? Let us know if they helped.

Hey @"Hoa Mai"! Are you still unable to sign in to your desktop app, following the update? If yes, can you try the steps Hannah suggested, and let us know what happens?

Welcome to our Community, @"Larryc". When referring to Dropbox backup, can you clarify if you’re using this feature? Are the files you don't wish to automatically back up located within your Desktop / Documents / Downloads / Home folder, or an external hard drive? If not, please send over more details on what you’d like to…

Hey @"jezz"! If you check the email address that’s linked to your Community profile here, you should be seeing a new email from me in your inbox. Please reply to it and I’ll further investigate this internally.

Hi again, @"lowenhamn"! I see that you’re currently running the beta app version (233.3.4791), which is experimental. Can you try switching to the stable app version instead (232.4.5988) and let me know if this behavior persists? You’ll need to turn off early releases on your General tab first and then, download the stable…

Thanks for updating us, @"ducsue"! If you follow the same steps again via your Chrome browser’s settings, is the “Do not track” setting disabled again?

For now, I'd suggest leaving the extension enabled, as is. In case your files return back to online-only though, without you taking any actions on your end, please let us know and we’ll be happy to look into this further.

Thanks for your post, @"ducsue"! Is this something you see across different web browsers (even in incognito mode)? What options do you see, if you click on the cookies icon? Finally, if you happen to have a Microsoft Word file saved on your Dropbox account, can you please open it and let me know if you see the cookies…

This idea has been closed out after a period of inactivity. We appreciate you sharing it with us, and you’re always welcome to submit more ideas in the future.

Hmm, I see. I’m afraid that Jay’s previous suggestion applies in this case as well then.

Sorry to hear that, @"Treguard". If you temporarily quit the Dropbox app, and try to take an action on your Dropbox files then, do you still experience delays?

Hey @"rick_g". To clarify, are you also using the exact same configuration as the OP user?

Hey @"ryhes34", can you also provide us with the info requested above? Are you receiving any errors, right before the Dropbox app crashes? Are you taking a specific action on the app, when the issue occurs? You can also check this Help Center article in case any of the suggestions there help. Other than that, I’ll make our…

Hey @"TomMunch". Hope it’s alright to jump in here. You can try making all of your Dropbox files available offline at once by right-clicking on your local Dropbox folder directly and selecting the relevant option. Did you mean that you’ve already done so, and your files keep going back to online-only? As for changing the…