Nancy Dropbox Community Moderator

Thanks for your patience, @"admin123"! I’ve just opened a ticket for you, since we want to investigate this further. Please check your email address, whenever possible, and reply back to my message. We’ll take it from there.

Hey @"Mumdoesthewashing"! Are you still having issues when trying to make files available offline on your Dropbox team account? Let us know, if you need any further help.

Welcome to our Community, @"Pingu8", and thanks for your post. It’s possible to receive this error indeed in cases where the system suspects that one or more of your files could be containing malicious content, as mentioned here. Since you mention that this isn't the case though, I’ve gone ahead and logged you a ticket, so…

Hi James! Hope you don’t mind me chiming in. You can right-click on your Dropbox folder directly and open its Properties; you should be able to see the total amount of files this way.

Hey @"Abrahamconstruction", I just checked your ticket and I can’t see your reply to Megan either. Can you please clarify what you mean when saying that it’s coming back, or send me a screenshot of what you see instead after responding to her via email? Just make sure your email address isn’t visible in your screenshot.

Thanks for reporting this here, @"MikeDyr", and I’m sorry to hear about your experience. Can you clarify what settings you changed exactly on your Smart Firewall? Can you try disabling it for a little bit, in case you haven't already, and restarting your device then? If that doesn't help either, I'd like a screenshot of…

Thanks for your post, @"OPunWide"! Do you remember what sort of Dropbox update that was? Are you referring to an update to the latest stable app version (239.4.8301), or to the Dropbox for Windows update? Did you also happen to check your Dropbox account online yesterday, and the updates you had made were already synced to…

Thanks for keeping us in the loop! I’m glad to hear you were able to resolve this in the end. If there’s something else you may need in the future, you can always let us know.

Did you have the chance to check out my previous message, @"DM31411"? If you did, and you still need me to look into this further, then don’t hesitate to give me a nudge.

Hey @"Dawn6525", I wanted to chime in here and see if you still need any sort of assistance. Let me know.

Hi @"harry63"! Do you still need our assistance with this, by any chance? Let us know.

Hey @"steve64_64", I’d like to chime in here and check if you still need our help with this. If you do, please provide us with the details Megan asked for above, and we’ll be happy to look into your request.

Your idea is now closed after being inactive for some time. If you have another idea in mind though and you'd like to share it, we'd love to hear about it, so feel free to post it on our forum. Cheers!

Hey @"robindouglaslewis"! Hope it's alright, if I chime in. If you’re getting those messages to another email address, then you most definitely have a second Dropbox account tied to it, which is running out of space. You can double check this by opening a different browser on your computer and signing in to Dropbox with…

Hey @"GS_Sunatori", let me jump in here, too. Can you also test this via an incognito window on your browser? If that doesn’t work either, I can investigate this further.

Welcome back to the Community, @"admin123"! It is my understanding that you're having a similar issue with all files that are saved on your Dropbox account online, correct? As a test, can you try to change your date format settings here, sign out and back in to your Dropbox account and let me know if you keep seeing the…

Happy New Year from me as well, @"hottiehandmade"! Since our team wishes to have a closer look into this, I’ve gone ahead and logged you a ticket. Please check the inbox of your email address, whenever possible, and reply back to my message. Cheers!

Thanks for giving that a go. I also checked this with our team in the meantime, and there’s a chance that the issue is related to your Windows OS and not Dropbox (based on the error message that you’re receiving). So, I’d suggest reaching out to Microsoft support as the next step (and also make sure that there aren’t any…

Thanks, @"wertupo"! Since this is a bit odd indeed, I’ve logged you a ticket. Please respond back to it, when you get the chance, and I’ll continue assisting you via email.

That’s awesome to hear, @"KJWSr"! Of course, if the same issue resurfaces, you can give me a nudge here, but it sounds like that did the trick.

Thanks for the screenshot, @"JGFOF"! If you haven’t tried this already, can you relaunch your Finder with these steps and let me know if you can see your syncing icons and context menu options after that?

Is there a chance that you’re using any sort of antivirus or firewall on your device, @"KJWSr"? If you are, can you disable it for a little bit and restart your computer? Is your desktop app stuck updating even then?

No problem at all! Glad I could help you. If you wish, I can also send your feedback to our team regarding the links that you mentioned.

Thanks for posting this here, @"beiningd". Before checking for a second Dropbox account, can you please go to this page and send me a screenshot of what you see? If you don’t see any files at your Dropbox homepage, then it’s possible that you’ve enabled Dropbox Backup, which is taking up your Dropbox space. You can also…

Hi @"archcount"! Can you give me a few more details on the drive you’ve moved your Dropbox folder to? Is it internal or external? I’d also like a screenshot of any messages that you keep receiving on your end.

Thanks for keeping me updated! Happy to hear your desktop app is now syncing once more. In case something else occurs though, don’t hesitate to ping me here.

Hi from me too, @"john b.230"! Do you mind sharing a screenshot of the error message you’re getting and of the next thing you see after clicking on the link? If you haven’t already, you can also attempt to install the desktop app via our offline installer instead. Does that seem to help?

Hi @"sniffly"! Thanks for your post and for all the details you’ve shared so far. To clarify, are you still seeing the error message that you mentioned at the beginning of your post? If you are, I’d appreciate a screenshot of it, to have a visual. Other than that, I’d also like a screenshot showing the current syncing…

Thanks for sharing your solution with us, Kyle! I’m glad to hear that the desktop app seems to be working normally so far. We also appreciate your feedback and I’ve make sure to pass it along to our team (if you wish, you can also share your ticket number here and I can leave an internal note with your comments).

Hi from me too, @"LSfromMPLStoSTJ"! You can attach your screenshots in the same email thread/support ticket that Megan previously mentioned. The agent who was handling your case will see them and look into this further.