Nancy Dropbox Community Moderator

I’ve gone ahead and opened a new ticket for you, @"rosakis", just in case. The email I’ve sent you should have my name at the bottom, and it’s entirely different from the email notification you’ll receive from my Community post. If you can see it, and you’re still interested, feel free to reply back to me.

Hi from me too, @"RasmusBernander"! I just wanted to let you know that I was able to find your ticket in our system and I’ve left an internal note on your behalf. Our support team will look into this as soon as possible.

Hi @"SandyWilson", and welcome back to our Community. Can you send me a full screenshot of the error message you’re receiving on your end, so that I can also double check the Dropbox platform that you’re using? Have you been getting this error message for some time, or did it only appear today? Let me know when you’re…

Hi @"KJ1993". In case you still want us to look into this, please make sure to send us the details Megan asked for above. Thanks!

Hi @"olg007", and thanks for your post. Since you mention having this issue, I’ve gone ahead and logged a ticket for you in our system. Please reply to it, as soon as you see it, and I’ll further help you via email. See you there!

Thanks for the additional info. Is there any chance at all that these files had been deleted in the past (outside of your file recovery window)? When was the last time you could access them on www.dropbox.com? If you were able to see them until recently, you can use the search bar on the Dropbox website and use any…

Thanks for your post today, @"thedomorefoundation2017"! Renaming a folder on Dropbox shouldn’t have an effect on the files that are stored within, so let’s have a look into this. Right before renaming your folder to “COMMS 2026”, were you able to see all of your older files/subfolders within? I can see that there’s a…

Thanks for all the info you’ve provided so far! I recommend reaching out to the KeePass support team next, @"FrankRizzo"; they’ll need to have a look into this and check why those conflicted copies are being generated in the first place.

Sorry for the nudge here, @"Verwijs". I just wanted to make sure that you don’t need further help with the above. If you do, please let us know.

Hey @"Ruud-J"! Do you still want us to look into your request? If yes, please feel free to send over more details.

Hi from me as well, @"LuckyBill"! In case you still want us to look into your syncing issue, feel free to send over the details Walter asked for above; we'll be happy to help.

Hey @"equado", I wanted to give you a little nudge here, in case you need any further assistance with your previous issue. Let me know.

Hi from me too, @"dim2333"! Are you experiencing a similar behavior, if you open another app on your mobile device and try to type something, after switching to landscape mode?

Thanks, @"rosakis"! This really helps. Is it possible that you’re trying to respond back to one of the email notifications from our forum instead? The email/ticket I sent you is separate from those and it should have a ticket number attached to it. If you can’t see it in your inbox, please also make sure to check your spam…

Hi @"markgoodfellow"! Welcome to our forum. Can you also clarify the current browser that you’re using? Have you tried uploading Google Drive files to your Dropbox account from a different browser, and you’re receiving the exact same error message? Finally, are you able to normally access your Google Drive account outside…

Thanks for your post, @"AS210". I know it may seem redundant, since your colleague has already tested this, but can you also open another browser on your computer (or an incognito window on your current browser) and let me know if you experience the same behavior there? If you do, I’d also like a screenshot of what you…

Hey @"katiesoule"! Can you see the “Open in” > “Finder” option now? If not, and you still want us to look into this, feel free to let me know.

Hi again, @"rosakis"! I just checked the ticket I’ve opened for you, but I can’t see your last email. Did you perhaps receive any errors when trying to respond back? Does your message appear to be sent, if you check your email address on your current browser?

@"Abrahamconstruction", can you send me a full screenshot of what you see exactly on your end, when trying to reply back to Megan’s email? Just make sure to hide any personal details, in case they're visible. You shouldn’t have an issue when responding back to her message, so I’d like to see if there’s something else going…

Hi @"shawnedrei", I can understand your frustration, so I’ve gone ahead and passed your feedback along to our team (please rest assured that you’re speaking with a human agent indeed via ticket, and not a bot). Since this is an unexpected behavior of the desktop app, there are specific processes that our support team needs…

Were you able to resolve this in the end, @"Behzad69"? If not, and you still need us to look into the issue you were having with your referrals, please let us know.

Hey @"zanalegacyonshore"! Are you still having syncing issues between your Dropbox account online and your desktop app? Feel free to let us know, if you need any extra help.

Hey @"rosakis", if you check your email address, you should be able to see a new message from me. Can you please reply back, so that we can investigate this further?

No problem at all! Glad that did the trick. I'll be here, if you need something else.

Hi Christos, sorry for jumping in here. To clarify, you’ve hovered over the Dropbox icon in your system tray and you still can’t see the Dropbox app version then, correct? Can you send me a screenshot of the blue syncing icon that you see, if you try and click on the Dropbox icon? When installing the Dropbox app, did you…

Hi again, James! So, to clarify, you were able to load your files at the “Manage Hard Drive Space” page about a month ago, even though you still had about 1.4 million files on your desktop app, correct? In general, the 300k files mentioned here is a soft limit and having more than that on your Dropbox app can occasionally…

Hi @"mtnfarms", I wanted to chime in and ask if Megan’s suggestions helped you resolve the issue with your Dropbox storage. If not, don’t hesitate to let us know.

Ciao @"Giovanni Gurrieri"! Il nostro programma di installazione offline ti ha aiutato a risolvere il problema? Se hai bisogno di ulteriore assistenza, non esitare a contattarci qui. ------------------- Hey @"Giovanni Gurrieri"! Did our offline installer help with the issue you were having? If you need further assistance,…

Hi @"prasad498", and sorry for the nudge. I just wanted to make sure that you’re not having the same issue anymore. If you are, don’t hesitate to let me know.

Hey @"Mtrump"! Sorry for jumping in. Since this could be an issue related to your antivirus/firewall program indeed, can you try to contact your admin and see if they can temporarily disable it on your device? After that, you’ll need to restart your computer (if you're not on the free Basic plan with more than 3 devices…