Nancy Dropbox Community Moderator

Hi from me as well, @"gbfreeborn"! I searched our system in the meantime, and I can see you already have a ticket open with our team. I’ve left them an internal note on your behalf, so they should get back to you as soon as possible.

Hi everyone! Hope you’re all doing well, and Happy New Year. Can you please try the following steps, and let me know if any of them seem to help? 1. Uninstall and reinstall Dropbox Capture 2. Disable audio enhancements 3. Create screen + camera recordings - does the issue persist when your camera is both On and Off?

Thanks for clarifying, @"doubleezat"! Can I log a ticket for you then? We’ll need to investigate this internally, it seems.

@"buroz", can you please right click on one of these files, select “Properties/Get info”, and send me a screenshot of the next window that will pop up? I’d also like one more screenshot showing the syncing icons you see next to those files in your File Explorer/Finder.

I’m sorry to hear you’re having this issue, @"Coley". Let’s check this together. First off, can you please walk me through the steps that you took, in order to share this Paper doc with them? The second message you've attached usually appears when a file has been shared with a user's specific Dropbox account, and they try…

Glad to hear you were able to find them, and the issue’s resolved! Regarding your last question, it’s hard to tell why this happened now to be honest. If you face any similar issues again though, please let us know, and we’ll be happy to investigate this further.

When typing your reply on the forum, there should be a small camera icon above your message box. If you click there, you can attach your screenshot in the same thread.

Hi from me too, @"doubleezat"! Can you clarify what’s the OS version of your computer, as well as the Dropbox app version? Did you start having this issue after an update, for example, or did something else happen?

Thanks for that! Can you also attach a screenshot of the message you see on your end? Also, is this happening with many files, or a specific one you're trying to attach?

Hey @"Andrew73"! Can you send me a few more details on this? What type of files are these? Can you attach a screenshot? Also, what’s the OS version of your computer, as well as the Dropbox app version?

Please check your email address, when you can, @"bluecrab347", and reply back to my email. Cheers!

Hi @"SpudupS1946-Dragon"! Thanks for posting on our forum. First of all, I’d like to thank you for all the feedback you’ve shared with us. It’s really appreciated, and I’ll make sure our team sees it, as well. Now, as per the issue you’re facing, I’d like you to go to your Backups page here, and send me a screenshot of…

Thanks for posting this here, @"Darren M."! Let’s look into it. You mention that you can’t locate these files by clicking on the “View file” option on the desktop app. Are you able to find them if you open your local Dropbox folder, and search for them in your Finder? If there's a chance that these are hidden files, then…

Thanks for posting here, @"DAVEN L."! If I get this right, you’ve been uploading Gmail attachments to Dropbox on your phone, but it no longer works, correct? Can you describe to me the exact steps you’ve been taking so far? What’s happening exactly at the moment? Keep me updated.

Happy New Year to you as well, Jo! Are you able to see this option, if you scroll down this page more? There should be a section called "Default editing apps", where you can change this setting. If not, please send me one more screenshot of what you see. In this case, I’d also like you to test this from another browser,…

Hi from me as well, @"beyon"! The option to make your files online-only is currently only available if you’re on a paid subscription, or if you install the Dropbox for macOS on File Provider update, like Megan mentioned above.

I’m happy to hear you were able to sort this out! Did you also check the spam folder of your email address, and you couldn’t find any email about those mass deletions? Also, did you scroll down a bit further on your Events page, and there’s nothing else mentioned?

Hi from me as well, @"jobod5"! Hope it’s OK to jump in. If you go here, and select the option to open your Excel Workbooks via Excel for the web directly, does that seem to help?

If your Dropbox folder is now located under ~/Library/CloudStorage, then the only way would be to use selective sync, as mentioned above, so that you have enough space to sync some of your folders locally, and keep everything else in the Dropbox cloud (online). If you wish, please check these steps, and let me know if you…

Hi @"London22"! Hope you’re doing well, and Happy New Year. If you have these files in a folder, and you don’t want them to show on your work computers at all, you can use selective sync on each one of your work devices, and remove them from there (this won’t affect the files showing on your home computer, and the files…

Hi @"Leahmbiot", and welcome to the Community. In general, updating your OS wouldn’t affect the files in your Dropbox account. However, can you please send me more details on this? Did you happen to format your hard drive around the middle of December, as well? If yes, did you have the desktop app installed perhaps, and…

Thanks for these screenshots, @"wailnguitars"; they really help. If you open your local Dropbox folder, do you see any files/folders that have syncing icons next to them? You can also attach a screenshot of what you see here. Since your web Backups page appears to be up to date, I’d like to make sure there isn’t something…

Hi everyone, and thanks for reporting this. Our team is currently looking into it, and they’ll provide an update as soon as they’ve got more details.

Hey @"WildGingerSGP"! If you click on the small icon with your profile picture on the top right corner, and then go to Preferences, can you see the “Sync and Backups” tab/”Backups” tab perhaps?

Did this start happening after a specific update of the Dropbox app, or has it always been like this more or less? If the issue persists after clearing the app’s cache (and you’re also using iOS), please follow these steps to reinstall the app: 1) Uninstall the Dropbox App 2) Sign out from the App Store 3) Restart your…

Thanks for the screenshots! Has your Dropbox app made any progress since then? I can see there are 21 files syncing now (and not 32), so it seems to be syncing. If you add a really small file to your Dropbox app now, and check the website after a bit, can you see it there?

@"KrazieJane", if you right click on one of those files that has both syncing icons next to it, which option do you see? Make available offline, or make online-only instead? Also, can you send me the app version and syncing status of your Dropbox app?

Welcome to our Community, @"ProfCJJ"! From what you mention, it seems that there’s a very large amount of files trying to sync to the Dropbox app, which is most likely why you’re facing this issue. In general, it’s not recommended to sync locally more than 300k at a time, as this may cause performance issues on the app.…

Hey @"wailnguitars", hope it’s OK if I jump in. Can you please resume syncing once again, click on the Dropbox icon in your menu bar, and then go to your “Sync History”? Are you seeing more details on the issue there? If the Dropbox app still shows stuck backing up the last 1%, please upload a small file to your Dropbox…

Hi everyone! I’m sorry to hear this keeps happening. If you open one of these emails, and select the option to “Unsubscribe”, do you still keep receiving them?