Nancy Dropbox Community Moderator

Hey @"manfred91". Do you mind sharing a screenshot of the number of files that seem to be syncing at the moment? Also, if you right click on your local Dropbox folder > select Get info, how many files seem to be syncing locally in total?

@"bluecrab347", can you clarify what you meant above by “downloading a new Dropbox copy”? Were you referring to downloading the latest Dropbox app version? Also, can you send me a screenshot of how these files appear within your local Dropbox folder? Finally, to restart the Dropbox app, please click on the Dropbox icon in…

Hey @"Lynxy_618"! I’ve logged a ticket for you. Please reply back to me, when you can.

Hey @"sblumenstyk"! Unfortunately, we can’t share more details about when, or if, this will be possible via computer backup. If you wish to back up files/folders that aren’t located within your computer’s Home directory, or in Documents, Desktop, and Downloads, you’ll need to move them directly to your local Dropbox…

Hey @"skreidle"! Hope it’s OK to jump in. Unfortunately, due to security reasons, we can’t click on any links posted here on the forum. However, you should be able to upload screenshots of what you see instead here, by clicking on the small camera icon that’s located above your message box (right before you post your…

Hi from me as well, @"Mamito"! Just to clarify, is this only happening with these 2 files you mentioned in the beginning, or with any audio file you’ve saved on your Dropbox account? Besides downloading the songs to your mobile device, did you also download them locally on your computer (outside of the local Dropbox…

Welcome back to the forum, @"S2B"! Let’s look into this. Regarding moving the Dropbox folder to your external hard drive; can you clarify what’s its current location on your local hard drive? Is it under ~/Library/CloudStorage perhaps? I’m asking because, if the Dropbox for macOS on File Provider update has already been…

Welcome to the Community, @"brianm1"! In-person signing is currently available on Standard and Premium plans, and via hellosign.com. You’ll also need to be connected to the internet for this feature to work. You can see more details here. I‘ve gone ahead and passed your feedback to our team about this, though. Hope this…

Hey @"GraniteConsulting"! Have you opened a support ticket about this perhaps? If not, can you clarify what plan you’re trying to upgrade to, when you receive this error, and also send me a screenshot of it? Also, have you checked your browsers for any pending updates, and disabled any additional plugins?

Welcome aboard the Community, @"Audax"! If you happen to see the Dropbox icon in your menu bar at the moment, can you let me know what’s the app version of your Dropbox app? I’d also like a screenshot of the error message you mention, as well as the current location of your Dropbox folder. You can find the latter in your…

Thanks for posting this here, @"ciara". Can you let me know the current syncing status, and app version of your Dropbox app? If you go to www.dropbox.com, can you see these files there, or have they been successfully removed from your account? Keep me posted.

Welcome back to our forum, @"lorenzomilesi"! At the moment, I’m afraid this isn’t possible. What you can do instead is create different groups with the users you want, based on the access you want them to have to the folder, so that it's easier to change the permissions each time. Hope this helps a bit.

Welcome back to the Community, @"keithswd"! Can you let me know what’s the current app version that your Dropbox app’s running, as well as its syncing status? Also, I’d like you to send me a screenshot of what you see on your end, so that we can have a visual. Finally, just to clarify, is this only happening with this…

Thanks for posting on our forum, @"jercosta1"! Can you send over a screenshot of what you see exactly on your end? Let me known when you’re ready.

Hey @"Lineke"! Hope you’re doing well, and thanks for posting here. Can you send over a screenshot of what you see on this page? Also, I’d like one more screenshot of the error you’re receiving, when trying to re-upgrade your Dropbox account. Have you tried these steps perhaps? Keep me posted.

Hey @"chaba"! Can you please check the link provided in my previous post, and let me know if you’re getting any errors?

Thanks for that! Did you also try the offline installer that’s linked above, but it didn’t make a difference?

Hey @"Pierreauyeung"! Thanks for your idea. Can you clarify how you’re sharing your files with your friends, in general? Is it via shared folder, shared link or via a different method? That’ll help me assist further.

We checked this further, and our team is actually looking into optimizing this behavior, so that the external drive unplug (in the case where the drive is storing a Dropbox root folder) isn't registered as a delete and behaves in a more user-friendly way. We don't have a definite timeline as to when we'll implement this,…

Hey @"Mats W", I can see you're replied back to her email. She'll review your case, and get back to you as soon as possible.

Thanks for posting on our Community, @"Lilah"! I’m afraid it’s no longer possible to import whole folders from Google Drive with this function (as also described here). Regarding your individual files though, did you also test this via another browser, and you’re still unable to upload them to Dropbox this way? Let me know.

Hey @"Matt85"! Please check your email address, and reply back to me. Cheers.

Hi @"Jeff K.28", hope it’s OK to jump in. If the exact same photos are saved on both your devices, then camera uploads will recognize the duplicates, and not upload them twice to your Dropbox account. However, if you’ve edited any of these photos on your iOS devices, after downloading them, then both the original and…

Sorry to hear the same thing’s happening to you, @"gtai1969". Can you send me a screenshot of what you see exactly, when hitting on the “Save as” option? Are you getting any error messages, or is the issue that your updates aren’t being saved, even if you click on the button? What’s the syncing status, and app version of…

Welcome to the forum, @"kunal2"! Can you let me know what’s the exact OS version of your device? Have you also tried our offline installer, and it didn’t help? Let me know once you’ve got more updates.

Hope it’s OK to jump in, @"Yaecob omer". If the issue is that you can’t access your old email address, and you’ve also forgotten your Dropbox password, then you’ll need to contact your ESP to help you regain access to your old email. This way, you can reset your Dropbox password. Without it, I’m afraid there’s not much…

Thanks for that, @"raymyrtle"! What happens if you click on the “Save” button that’s showing in your second screenshot? I’d like to check if the Dropbox app starts backing up your computer files again, or if nothing at all happens.

Sorry for jumping in too, @"cb57". Since you’ve uninstalled the Dropbox app, the only way to get rid of the local Dropbox folder is by deleting it (in general, it’s expected behavior for the Dropbox folder to remain on your device, even if the app has been removed). However, keep in mind that, if your Dropbox app hadn’t…

Hi from me as well, @"giobertelli"! Out of curiosity, did you see an increased CPU usage by Dropbox, after your desktop app was updated to Dropbox for macOS on File Provider (when your local Dropbox folder was moved under ~/Library/CloudStorage basically)? Can you also clarify what’s the current syncing status of your…

Hey @"cn2acc"! Hope you’re well. Are you getting any errors, if you try to access the plan via this page perhaps? Let me know, and we’ll take it from there.